論工作負荷、同事社會支持、職家衝突、 工作倦怠與幸福感關係之研究

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：25

、訪客IP：18.226.187.55

姓名

蕭伯勳(Bo-Xun Xiao) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

論工作負荷、同事社會支持、職家衝突、工作倦怠與幸福感關係之研究

相關論文

★ 證券公司財務比率與股價關係之探討—以三家證券公司為例	★ 主管與部屬交換關係品質、心理賦能對員工工作滿足之影響─內外控人格干擾效果之探討
★ 轉換型領導、團隊凝聚力、信任與組織公民行為之相關研究－以研發人員為例	★ 跨國企業之供應商評選與管理–以A公司為例
★ 新產品開發流程及績效評估 – 以某電感製造廠M公司為例	★ 主管與部屬交換關係對員工工作績效與組織公民行為之影響—以員工心理賦能為中介效果
★ 領導部屬交換關係、工作角色感知與工作績效之研究	★ 工作角色感知、負向回饋探詢行為與工作績效之研究
★ 領導與部屬交換關係、組織公平知覺對員工的幫助行為意願與組織承諾之影響 — 以中國華東地區電子廠商為例	★ 人格特質與心理契約對員工組織承諾與離職傾向之影響-以旅館飯店業為例
★ 人格特質、工作壓力、工作投入與組織公民行為之相關研究-以警政人員為研究對象	★ 領導與部屬交換關係、信任、上司支持與組織公民行為之相關研究－以醫護人員為例
★ 面試情境之個人與組織契合度知覺對工作錄取決定之影響	★ 企業履行社會責任對於員工工作滿意度和組織承諾以及工作績效之影響
★ 以多層次觀點探討群體互賴與組織公民行為之關係：群體凝聚力的中介影響	★ 後進者技術獲取模式之研究─以LED與太陽能產業為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

在國際競爭加劇的背景下，企業為了提升競爭力，往往提高對員工的工作要
求，造成員工的工作負荷越來越高，因而導致了職家衝突的發生本研究旨在探
討工作負荷、同事社會支持、職家衝突、工作倦怠與幸福感之間的關係，並基於
研究結果提出管理實務上的建議，以幫助企業改善工作環境，提高員工的工作滿
意度和幸福感，進而減少員工流失，達成企業永續發展的目的
本研究透過網路發放問卷向各產業的全職人士進行調查，蒐集到 283 筆有效
資料進行資料分析研究結果顯示:(1)工作負荷與職家衝突之間存在正向關係；
(2)同事提供的社會支持與職家衝突之間存在負向關係；(3)職家衝突與工作倦怠
之間存在正向關係；(4)職家衝突與幸福感之間存在負向關係

摘要(英)

This study aims to explore the relationships among workload, colleague social support, work-family conflict, job burnout, and employee well-being. 283 copies of valid response were collected through online survey from full-time employees across various industries. Data were analyzed and it is found that workload is positively related to work-family conflict. Social support from colleagues is negatively related to workfamily conflict. In addition, work-family conflict is positively related to work burnout and negatively related to employee well-being. Drawn on the research findings,managerial implications and recommendations for future research are thus discussed.

關鍵字(中)

★ 工作負荷
★ 社會支持
★ 職家衝突
★ 工作與家庭
★ 工作倦怠
★ 幸福感

關鍵字(英)

★ workload
★ social support
★ work-family conflict
★ burnout
★ well-being

論文目次

目錄
摘要 I
Abstract II
誌謝 III
目錄 IV
圖目錄 V
表目錄 VI
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 3
第三節研究流中 4
第二章文獻探討 5
第一節工作負荷 5
第二節同事社會支持 7
第三節職家衝突 10
第四節工作倦怠 13
第五節幸福感 16
第六節各研究變項間的關係 19
第三章研究方法 21
第一節研究架構 21
第二節研究變項之衡量工具 22
第三節研究設計 24
第四節資料分析方法 25
第四章研究結果 26
第一節敘述性統計分析 26
第二節信度分析 28
第三節效度分析 29
第四節相關分析 33
第五節階層迴歸分析 34
第五章結論與建議 38
第一節研究結論 38
第二節研究貢獻與管理意涵 40
第三節研究限制與未來研究建議 43
參考文獻 45
附錄 50

參考文獻

一、中文文獻
陸洛 (1998)本中國人幸福感之內涵、測量及相關因素討本國家科學委員會研
究彙刊：人文及社會科學，8(1)，115-137本
陸洛 (2005)本工作與家庭的雙向衝突：前因、後果及調節變項之討本應用心
理研究，27，133-166本
二、英文文獻
Allen T.D., Herst D.E., Bruck C.S., & Sutton M. (2000). Consequences associated
with work-to-family conflict: A review and agenda for future research.
Journal of Occupational Health Psychology, 5(2), 278-308.
Andrews, F.M. & Withey, S.B. (1976). Social Indicators of Well-Being. NY: Plenum
Press.
Argyle, M. (1987). The Psychology of Happiness. London: Routledge.
Argyle, M., Martin, M., & Crossland J. (1989). Happiness as a function of personality
and social encounters. In J. P. Forgas, & J. M. Innes (Eds.), Recent Advances
in Social Psychology: An International Perspective (pp.189-203). North-
Holland: Elsevier.
Beehr, T. A., Walsh, J. T., & Taber, T. D. (1976). Relationships of stress to
individually and organizationally valued states: Higher order needs as a
moderator. Journal of Applied Psychology, 61(1), 41-47.
Brickman, P., Coates, D., & Janoff-Bulman, R. (1978). Lottery winners and accident
victims: Is happiness relative? Journal of Personality and Social Psychology,
36(8), 917-927.
Burke, R. J. (1988). Some antecedents and consequences of work-family conflict. In
E. Goldsmith (Ed.), Work and family: Theory, research and applications
[Special Issue]. Journal of Social Behavior and Personality, 34, 287-302.
Byron, K. (2005). A meta-analytic review of work-family conflict and its antecedents.
Journal of Vocational Behavior, 67(2), 169-198.
Caplan, G. (1974). Support System and Community Mental Health: Lecture on
Concept Development. New York: Behavioral Publications.
Caplan, R. D. & Jones, K. W. (1975). Effects of work load, role ambiguity, and type
a personality on anxiety, depression, and heart rate. Journal of Applied
Psychology, 60(6), 713-719.
Carlson, D.S., Kacmar, K.M., & Williams, L.J. (2000). Construction and initial
validation of a multidimensional measure of work-family conflict. Journal of
Vocational Behavior, 56(2), 249-276.
Carlson, D.S. & Perrewé, P.L. (1999). The role of social support in the stressor-strain
relationship: An examination of work-family conflict. Journal of
Management, 25(4), 513-540.
Carly S. B., Tammy D. A., & Paul E. S. (2002). The relation between
work–family conflict and job satisfaction: A finer-grained analysis. Journal
of Vocational Behavior, 60, 336-353.
Cassel, J. (1974). Psychosocial processes and “stress”: Theoretical formulation.
International Journal of Health Services, 4(3), 471-482.
Cherniss, C. (1980). Staff Burnout: Job Stress in the Human Services. Beverly Hills,
CA: Sage.
Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance.
Human Relations, 53(6), 747-770.
Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic
Medicine, 38(5), 300-314.
Cohen, S. & Wills, T.A. (1985). Stress, social support, and the buffering hypothesis.
Psychological Bulletin, 98(2), 310-357.
Cook, R.A. & Rousseau, D.M. (1984). Stress and strain from family roles and workrole
expectation. Journal of Applied Psychology, 69(2), 252-260.
Durkheim, E. (1951). Suicide: A Study in Sociology. NY: The Free Press.
Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family:
Clarifying the relationship between work and family constructs.
Academy of Management Review, 25(1), 178-199.
Emmons, R. A. (1991). Personal strivings, daily life events, and psychological and
physical well‐being. Journal of Personality, 59(3), 453-472.
Evans, P. & Bartolome, E. (1984). The changing pictures of the relationship between
career and family. Journal of Occupational Behavior, 5(1), 9-21.
Lambert, E., Hogan, N., & Altheimer, I. (2009). The association between workfamily
conflict and job burnout among correctional staff: A preliminary
study. American Journal of Criminal Justice, 35(1), 37-55.
Freudenberger, H. (1974). Staff burn-out. Journal of Social Issues, 30(1), 159-165.
Frone, M.R., Russel, M., & Cooper, M.L. (1992). Antecedents and outcomes of
work-family conflict: Testing a model of the work-family interface. Journal
of Applied Psychology, 77(1), 65-78.
Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction
and conflict: A meta-analysis of cross-domain relations. Journal of Applied
Psychology, 92(1), 57-80.
Fornell, C. & Larcker, D. F. (1981). Evaluating structural equation models with
unobservable variables and measurement error. Journal of Marketing
Research, 18(1), 39-50.
Gaines, J. & Jermier, J.M. (1983). Emotional exhaustion in a high stress organization.
Academy of Management Journal, 26(4), 567-586.
Gallie, D. & Russell, H. (2009). Work-family conflict and working conditions in
western Europe. Social Indicators Research, 93(3), 445-467.
Goff, S. J., Mount, M. K., & Jamison, R. L. (1990). Employer supported child care,
work/family conflict, and absenteeism: A field study. Personnel Psychology,
43, 793-809.
Greenhaus, J.H. & Beutell, N.J. (1985). Sources and conflict between work and
Family roles. Academy of Management Review, 10(1), 76-88.
Gryna, F. M. (2004). Work Overload!: Redesigning Jobs to Minimize Stress and
Burnout. WI: ASQ Quality Press.
Guest, D. E. (2002). Perspectives on the study of work-life balance. Social Science
Information, 41(2), 256-279.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006).
Multivariate Data Analysis (6th ed.). Upper Saddle River, NJ: Pearson
University Press.
Hayman J. (2005). Psychometric assessment of an instrument designed to measure
work life balance. Research and Practice in Human Resource Management,
12(1), 85-91.
Hills, P. & Argyle, M. (2002). The Oxford Happiness Questionnaire: A compact scale
for the measurement of psychological well-being. Personality and Individual
Differences, 33(7), 1073-1082.
Holahan, C. K. (1988). Relation of life goals at age 70 to activity participation and
health and psychological well-being among Terman′s gifted men and women.
Psychology and Aging, 3(3), 286-291.
Holohan, C. K. & Gilbert, L. A. (1979). Conflict between major life roles: Women
and men in dual career couples. Human Relations, 32(6), 451-467.
House, J.S. (1981). Work Stress and Social Support. Reading, MA: Addison-Wesley.
Ilies R., Schwind K. M., Wagner D. T., Johnson M. D., DeRue D. S., Ilgen D. R.
(2007). When can employees have a family life? The effects of daily
workload and affect on work–family conflict and social behaviors at home.
Journal of Applied Psychology, 92(5), 1368-1379.
Jones, A. P. & Butler, M. C. (1980). A role transition approach to the stress of
organizationally-induced family role disruption. Journal of Marriage and the
Family, 42(2), 367-376.
Jung, S. H. & Jung, H.S. (2001). Establishment of overall workload assessment
technique for various tasks and workplaces. International Journal of
Industrial Ergonomics, 28(6), 341-353.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964).
Organizational Stress: Studies in Role Conflict and Ambiguity. NY: John
Wiley.
Kando, T. M. & Summers, W. C. (1971). The impact of work on leisure: Toward a
paradigm and research strategy. Pacific Sociological Review, 14(3), 310-327.
Karatepe, O. & Tekinkus, M. (2006). The effects of work‐family conflict, emotional
exhaustion, and intrinsic motivation on job outcomes of front‐line
employees. International Journal of Bank Marketing, 24(3), 173-193.
Keyes, C.L. & Magyar-Moe, J.L. (2003). The measurement and utility of adult
subjective well-being. In S.J. Lopez & C.R. Snyder (Eds.), Positives
Psychological Assessment: A Handbook of Models and Measures
(pp. 411-425). Washington, DC: American Psychological Association.
Lee, R. T. & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of
the three dimensions of job burnout. Journal of Applied Psychology, 81(2),
123-133.
Lambert, E., Hogan, N. L. & Altheimer, I. (2009). The association between workfamily
conflict and job burnout among correctional staff: A preliminary
study. American Journal of Criminal Justice, 35(1), 37-55.
Maslach, C. (1982). Burnout: The Cost of Caring. Englewood Cliff, NJ: Prentice Hall.
Maslach, C. & Goldberg, J. (1998). Prevention of burnout: New perspectives. Applied
& Preventive Psychology, 7(1), 63-74.
Maslach, C. & Jackson, S.E. (1981). The measurement of experienced burnout.
Journal of Occupational Behavior, 2(2), 99-113.
McCormick, E. J. & Sanders, M. S. (1982). Human Factors in Engineering and
Design. NY: McGraw-Hill.
Mortimer, J. T., Lorence, J., & Kumka, D. S. (1986). Work, Family and Personality:
Transition to Adulthood. Norwood, NJ: Ablex.
Nunnally, J. C. (1967). Psychometric Theory. New York: McGraw Hill.
Parasuraman, S. & Simmers, C. (2001). Type of employment, work–family conflict
and well-being: A comparative study. Journal of Organizational Behavior,
22(5), 551-568.
Payton-Miyazaki, M. & Brayfield, A. H. (1976). The good job and the good life:
Relation of characteristics of employment to general wellbeing. In A. D.
Biderman & T. E Drury (Eds.), Measuring Work Quality for Social Reporting
(pp. 105-150). Beverly Hills, CA: Sage.
Pines, A. M., Aronson, E., & Kafry, D. (1981). Burnout: From Tedium to Personal
Growth. NY: The Free Press.
Piotrkowski, C. S. (1978). Work and the Family System: A Naturalistic Study of
Working-Class and Lower-Middle-Class Families. NY: Free Press.
Rim, Y. (1993). Values, happiness and family structure variables. Personality and
Individual Differences, 15(5), 595-598.
Rose, C., Murphy, B., Byard, L., & Nikzad, K. (2002). The role of the big five
personality factors in vigilance performance and workload. European
Journal of Personality, 16(3),185-200.
Roskies, E. & Lazarus, R. S. (1980). Coping theory and the teaching of coping skills.
In P. O. Davidson & F. M. Davidson (Eds.), Behavioral Medicine: Changing
Health and Life Style (pp. 38-69). NY: Brunner/Marzel.
Sassali, M. (1979). Burnout in the Social Services: A Literature Review. DeKalb, Ill.:
Human Service Consultants.
Schaufeli, W. B. & Enzmann, D. (1998). The Burnout Companion for Research and
Practice: A Critical Analysis of Theory, Assessment, Research, and
Interventions. London: Taylor & Francis.
Schaufeli, W.B., Leiter, M.P., Maslach, C., & Jackson, S.E. (1996). The Maslach
Burnout Inventory-General Survey. Palo Alto, CA: Consulting Psychologists
Press.
Schein, V. E. (2000). The relationship between sex role stereotypes and requisite
management characteristics. Journal of Applied Psychology, 57(2), 95-100.
Shaw, J. B. & Weekley, J. A. (1985). The effects of objective work-load variations of
psychological strain and post-work-load performance. Journal of
Management, 11(1), 87-98.
Singh, J., Goolsby, J. R., & Rhoads, G. K. (1994). Behavioral and psychological
consequences of boundary spanning burnout for customer service
representatives. Journal of Marketing Research, 31(4), 558-569.
Thoits, P. A. (1982). Conceptual, methodological, and theoretical problems in
studying social support as a buffer against life stress. Journal of Health and
Social Behavior, 23(2), 145-159.
Thoits, P.A. (1986). Social support as coping assistance. Journal of Consulting and
Clinical Psychology, 54(4), 416-423.
Taylor, S.E. & Brown, J.D. (1994). Positive illusions and well-being revisited:
Separating fact from fiction. Psychological Bulletin, 116(1), 21-27.
Veenhoven, R. (1991). Is happiness relative? Social Indicators Research, 24(1), 1-34.
Veenhoven, R. (1993). Happiness in Nations: Subjective Appreciation of Life in 56
Nations 1946–1992. Rotterdam: Erasmus U. Press.
Veldhoven, M. & Meijman, T. (1994). Het meten van psychosociale arbeidsbelasting
met een vragenlijst: De vragenlijst Beleving en Beoordeling van de Arbeid
(VBBA).
Zedeck, S. & Mosier, K. (1990). Work in the family and employing organization.
American Psychologist, 45(2), 240-251.

指導教授

陳春希(Chun-Hsi Chen)

審核日期

2024-7-24

推文