| 摘要: | 人格特質的測量的確有助於行為的預測，因此常被用來當作甄選工具(Costa & McCrae, 1992; Barrick & Mount, 2005)。與工作有關的人格特質可以被歸類為五大構面，即所稱的五大人格(Barrick, Mount & Judge, 2001)。有關人格特質與工作績效之關係的研究不乏其數，但在測量人格特質在工作績效之效用一直是個很大的挑戰。效用分析模型是用以反映組織內方案執行成果之模型，反映任務或專案對組織增加的價值，本研究即探討五大人格與工作績效之間的關係，並運用效用分析的概念，使用Brogden-Cronbach-Gleser (1965)與Raju-Burke-Normand(1990)兩種模型，計算出五大人格對工作績效以金錢單位所表示的影響程度。 研究以個案公司現職員工為樣本，針對有效回收及與績效配對成功的369個樣本進行分析與測量。研究結果如下：(1)勤勉謹慎性對他評工作績效有正向影響；親和性、勤勉謹慎性、開放學習性對自評工作績效有正向影響；(2)人格對他評績效影響之金錢價值，以BCG模型測得新台幣2,290,141元，以RBN模型測得新台幣717,854元；(3) 人格對自評績效影響之金錢價值，以BCG模型測得新台幣18,156,872元，以RBN模型測得新台幣3,226,369元。之後針對研究結果對效用分析在實務運用上給予建議與討論。 As Jim Collin (2001) says, “The executives who ignited the transformation from good to great first got the right people on the bus,” to emphasizing the importance of human capital. Researches investigating the nature of Person-Organization Fit which argues that people leave jobs that are not compatible with their personalities (Bowen, Ledford & Nathan, 1991; Kristof, 1996; Schneider, 1987; Schneider, Goldstein & Smith, 1995) have been one of major issue in HR field. People matters to which the extent we think it were. Years of research have resulted in a number of practically utility models in selection instruments, such as assessment center and cognitive ability test. However, previous researches draw less attention on the utility models in personality. This study presents Big Five Model of personality as a predictor of job performance and estimates the utility of personality tests by applying the Brogden-Cronbach-Gleser and the Raju-Burke-Normand utility models. 369 samples gathered from the company. Goldberg’s (2001) International Personality Inventory Pool (IPIP) Big Five questionnaire is used. The results show that : (1) Conscientiousness has positive effect on job performance rated by supervisors; Agreeableness, Conscientiousness, and Openness to Experience are valid predictors of job performance rated by oneself; (2) In supervisor-rating performance, total utility in Big Five personality test yields NT$ 2,290,141 via Brogden-Cronbach-Gleser model and NT$ 717,854 via Raju-Burke-Normand model; (3) In self-rating performance, total utility in Big Five personality test yields NT$ 18,156,872 via Brogden-Cronbach-Gleser model and NT$3,226,369 via Raju-Burke-Normand model. After the calculations, implications and restrictions are mentioned to fulfill the better utility analysis in practice. |
