在軟體專案發展過程中，專案經理人不僅要面對技術更替快速的狀況，更必須面對管理的問題。專案管理的過程可以切分為專案計畫階段與專案執行階段，這是一個非常複雜的過程。經理人通常只能由嘗試錯誤的過程中獲致專案管理能力的成長。本研究希望能發展一個適當的軟體環境，一方面能夠協助專案經理人進行專案的管理，並能透過此軟體工具而產生、收集專案管理知識，並加以整理、傳播、利用。 此軟體環境之發展係藉由探討（1）專案成功或失敗的關鍵因素，（2）專案管理知識的特性，（3）專案管理學習之方式、模式，（4）專家系統及相關研究在專案管理知識處理之經驗，首先發展出一個將專案管理知識結構化的方式。然後將此知識結構化方式嵌入知識管理的流程迴圈，以發展出專案管理知識之知識管理之完整模式，再以此模式為基礎，開發合適之軟體工具。 在專案管理的知識管理流程架構中，主要包括知識產生、知識蒐集、知識整理與整合，以及知識的分享與轉移四階段形成之迴圈所構成。在此一架構中，知識為核心要素，而如何將知識產生與蒐集是最為重要與困難的工作。本研究發展了一個軟體工具，能讓使用者透過系統性思考而產生、蒐集專案管理的知識。對於專案管理知識的整理與傳播利用，則透過網站的服務來達成。 During a software project development process, the project manager has to deal with not only system development techniques but also project management. Project management is very completed. It has two stages including project planning and project executing. Project managers usually gain their management abilities through trial-and-error experience. In this research, we propose a software environment to assist project management and to retrieve project management knowledge through project management process. To develop such a software environment, we create a structural framework to hold project management knowledge first. Then, we set the structural framework in the knowledge management process cycle to form a project management knowledge utilization model. Finally, the knowledge utilization model is used as the basis to develop software environment proposed. The knowledge management process cycle includes knowledge creating, knowledge collecting, knowledge arrangement and integration, and knowledge sharing and transmission. In this cycle, knowledge is the kernel element. The creation and collection of the useful knowledge is the most difficult and important work. We have developed a software tool which enable the user to create and collect project management knowledge in a structured way.
