服務導向架構 (Service-oriented architecture, SOA)承諾可以帶給資訊系統更多的彈性,也能改善傳統企業系統在系統整合以及系統流程客製的不足,許多企業系統供應商,如SAP, Oracle, 以及IBM等,都已經發佈與SOA相關的套裝軟體和工具。基於SOA對於系統開發與整合的潛在影響,其應用尚處於起始階段,本研究從SOA的標準開始探討,並比較分析不同供應商的SOA解決方案與導入方法。為了展示SOA在企業系統整合與流程客製的彈性,本研究利用NEO SOA-ERP所提供的ERP相關服務實作教育訓練系統,透過服務的呼叫與組合,並且利用服務建立情境,協助使用者瞭解系統流程以及建立整體流程的概念。 SOA (Service-oriented architecture) promises flexibility for the information system to improve system integration and process customization of traditional enterprise system, major enterprise system vendors, such as SAP and Oracle, and IBM have released SOA platform solution and tools. Though its application is still in a very early stage, SOA has great potential to impact system development and system integration. Our reaserch first discuss the SOA standards and compare the SOA solutions and implemetaiont methodologies from different vendors. To demonstrate the system integration and process customization of SOA-based enterprise system, we employ the services from NEO SOA-ERP to build a trainging system, and to create business scenarios which would help user understand system process and establish the concept of the whole business process.