專案團隊成效的影響因素—從團隊認知及創新規範的角度出發; The Determinants of Performance Outcomes in Project Teams – The Roles of Team Cognition and Innovation Norms

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题名:	專案團隊成效的影響因素—從團隊認知及創新規範的角度出發;The Determinants of Performance Outcomes in Project Teams – The Roles of Team Cognition and Innovation Norms
作者:	林裕勛;Yu-Hsun Lin
贡献者:	資訊管理研究所
关键词:	團隊認知;團隊績效;交換記憶系統;集體心智;創新規範;成效;innovation norms;team cognition;team performance;performance outcomes;transactive memory system (TMS);collective mind
日期:	2011-08-29
上传时间:	2012-01-05 15:13:24 (UTC+8)
摘要:	本論文援引團隊認知和創新規範來探討專案團隊成效的成因。藉由將團隊認知概念操作化為交換記憶系統與集體心智，本論文檢視在專案團隊中，團隊認知如何發展；並探討團隊認知對創新規範的影響；以及團隊認知和創新規範兩者和團隊成效的關聯。縱斷面資料蒐集自38個跨學門的專案團隊，這些團隊由162位大二學生所組成，每個專案團隊都參與一個為期16周的宿舍更新競賽。研究獲致以下結論。首先，在團隊認知發展的過程中，交換記憶系統會影響集體心智。而集體心智影響創新規範的形成。集體心智與創新規範以下列三個方式影響團隊成效。首先，集體心智直接影響團隊成效的主觀團隊績效和客觀團隊績效。另外，創新規範對主觀團隊績效有顯著地影響，但對客觀團隊績效並無顯著地影響。最後，集體心智透過創新規範間接影響主觀團隊績效。藉由探討團隊認知的發展，以及其和創新規範與團隊成效兩者的關聯，本論文有利於學術界與實務界了解專案團隊之創新規範與團隊成效的成因。 This dissertation investigates how performance outcomes form among project teams by examining team cognition and innovation norms. Conceptualizing team cognition in terms of the transactive memory system (TMS) and the collective mind, this dissertation proposes a theory of how team cognition develops on project teams. The relationship between team cognition and innovation norms is scrutinized, as is the impact of those norms on performance outcomes. Longitudinal data were collected from 38 interdisciplinary project teams composed of 162 sophomores participating in a 16-week dormitory remodeling campaign. The results support the following conclusions: 1) the development of team cognition is influenced by the TMS, which exerts its effect through the collective mind of each interdisciplinary project team; 2) the collective mind is involved in the process of forming innovation norms; and 3) the collective mind and innovation norms affect performance outcomes in several ways. First, the collective mind directly influences performance outcomes, including subjective and objective team performance. Second, innovation norms affect subjective team performance but do not influence objective team performance. Third, the collective mind facilitates subjective team performance via innovation norms. By relating team cognition to innovation norms and performance outcomes, this dissertation provides both academics and practitioners with insight into how innovation norms form and how project teams achieve their desired performance outcomes.
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