科學園區廢水場實驗室檢驗員任務指派 最佳化模式之研究

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题名:	科學園區廢水場實驗室檢驗員任務指派最佳化模式之研究
作者:	黃彥昌;Huang,Yan-Chang
贡献者:	土木工程學系在職專班
关键词:	科學園區;廢水處理;最佳化;指派;cience Park;waster water treatment;optimization;dispatch
日期:	2016-07-14
上传时间:	2016-10-13 12:06:56 (UTC+8)
出版者:	國立中央大學
摘要:	新竹科學園區廢水場為園區排放廢水最後處理關卡，其內部實驗室檢驗人員負責檢測各類水樣，以確保排放水質符合法令規範且不會造成環境汙染。環檢所訂定水質檢驗類別眾多，且每種檢驗工作所花費時間不同，檢驗員長期被派指派到同一種檢驗，造成工作量負荷不均。本研究主要探討檢驗員檢測廠內及廠商水樣，並在各種限制條件下，求解檢驗人員工作量最平均之指派模式，目的為降低人員工作量之差距。此外，對各種參數進行敏感度變化分析可得到最有效的資源利用性，提供派遣決策時參考。針對本研究合理性與其實用性，以新竹科學園區汙水處理場實驗室為對象，使用場內基本資料及限制條件訂定參數，利用整數規劃方法建構數學最佳化模式，將資料藉由Microsoft Excel軟體輸入LINGO軟體求解，即可得到人員派遣最佳化結果。以最佳化模式指派與一般實務經驗指派進行比較，發現模式指派比人工經驗指派效率較佳也較公平。本研究模式經驗證確認可運用於廢水處理場實驗室人員排班，不僅使決策者能更有效率的規劃指派行為，更可預先模擬及規劃條件變化之影響，有助於避免公司營運因突發狀況受到衝擊。 ;Hsinchu Science Park’s waste water plant is the final place dealing with waste water. Its internal laboratory inspectors take charge of inspecting water samples, to guarantee discharged water quality conforms to laws and regulations and does not cause pollution to the environment. There are multiple types of water quality inspection regulated by environment inspection department, and each type of inspection costs different times. Inspectors are dispatched to the same type of inspection, causing uneven workload. The research mainly discusses inspectors’ inspection of water samples of the plant and manufacturers, and work out the most average workload dispatching mode of inspectors under limiting conditions, aiming to reduce difference of personnel’s workload. Besides, it can get the effective resource utilization through sensitiveness analysis of parameters, for reference in dispatching decision. In term of rationality and practicability of the research, taking Hsinchu Science Park’s waste water treatment laboratory as the object, it uses basic information and limiting conditions to set parameters, and utilizes integer programming method to construct a mathematical optimal modle, to input information into LINGO software through Microsoft Excel, to work out the optimal result of personnel dispatching. By comparing dispatching in the optimal mode and dispatching in general practical experience, it is found that the mode dispatching has higher efficiency and is more fair than artificial experience dispatching. The mode experience in the research can be applied to laboratory’s personnel shift arrangement of the waste water treatment plant after being verified and confirmed, which does not only enable decision makers to plan dispatching behaviors more effectively, but also simulate and plan influence of condition change in advance, so as to help to avoid impact to the company’s operation due to emergency situation.
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