本研究採用電子問卷調查方式進行收集資料，抽樣方法為便利抽樣，發放對 象包括金融業、科技業、政府部門等，共發放 725 份，回收 342 份，回收率 47.1%。 研究結果發現體驗式員工服務對組織留任意願具有正向影響，且工作投入具有部分中介效果。;In the context of experience economy, people are paying attention to experience. Enterprises becoming concentrate on employee′s work experience in the face of brain drain. The purpose of this study is to explore the impact of employee experience service on retention, and divide the employee experience service into three parts: physical environment, technology environment and cultural environment. Secondly, it will discuss whether the job engagement will mediate the influence effect.
The questionnaire was convenience sampled and distributed to the financial industry, technology industry, government departments, etc. A total of 725 questionnaires were sent and 342 were returned, with a returned rate of 47.1%. The study found that employee experience service has a positive impact on employee retention, and the relationship between employee experience service and retention is partially mediated by job engagement.
