全球經濟不景氣時人力資源管理實施的改變對員工工作滿意、工作績效及公司績效之影響

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廖貞貞(Liao Chen Chen) 查詢紙本館藏

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人力資源管理研究所

論文名稱

全球經濟不景氣時人力資源管理實施的改變對員工工作滿意、工作績效及公司績效之影響
(Changes in Human Resource Management Practices and its Effect on Job Satisfaction, Job Performance and Firm Performance during Global Economic Crisis)

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摘要(中)

過去，有許多學者曾對於“人力資源管理實施對公司績效的影響”做過相關的研究，
但卻只有少數的學者提到有關人力資源管理實施的改變對公司績效的影響研究。因此，
本研究想要探討在經濟不景氣的情況之下，人力資源管理實施的改變對於員工的工作滿
意度、工作績效以及公司績效之影響。
本研究的樣本是來至《天下雜誌》在 2009 年公布的台灣千大企業的。在此，本研
究只探討人力資源管理實施之招募徵選活動、薪資福利以及員工訓練發展，因為本研究
相信在經濟不景氣的情況之下，這些實施是比較容易受到影響及改變的。
研究結果顯示，人力資源管理實施的改變的確與工作滿意度是有正相關性的，但僅
有招募徵選活動的改變和員工工作績效顯現正相關系。當中，工作滿意度為招募徵選活
動的改變和員工工作績效的中介效果。研究結果也顯示，除了投資報酬率之外，其它公
司績效與人力資源管理實施的改變具有正相關。

摘要(英)

The link between Human resource management practices and performance has been
studied and given great emphasis on by past researches who proposed to understand the
relationship between them, but little has been touched on the importance of changes in HRM
practices when firms are faced with economic downturns. The present study emphasizes on
the relationship between changes in HRM practices and performance. This study investigates
the relationship between changes in HRM practices (such as staffing, compensation & benefit,
and training & development practices) and their effect on HR-related outcomes (such as job
satisfaction), as well as more distal outcomes (such as job performance and firm performance)
with samples coming from companies that were listed as 1000 best companies to work for in
Taiwan by Commonwealth magazine in the year 2009.
The result revealed positive relationships between changes in HRM practices and job
satisfaction, but only change in staffing practices was positively related to job performance.
Job satisfaction mediated the relationship between changes in staffing practice and job
performance. The study also revealed positive relationship between changes in HRM
practices and most of the indicators of firm performance, except for return on assets. Practical
implications of the results are discussed.

關鍵字(中)

★ 公司績效
★ 工作績效
★ 工作滿意
★ 人力資源管理的改變

關鍵字(英)

★ firm performance
★ job performance
★ job satisfaction
★ Changes in HRM practices

論文目次

CHAPTER ONE INTRODUCTION ...................................................................... 1
1-1 Research Motivation .................................................................................. 2
1-2 Research Purpose ....................................................................................... 3
CHAPTER TWO LITERATURE REVIEW.......................................................... 5
2-1 Global Economic Crisis .............................................................................. 5
2-2 Effect of Global Economic Crisis on Taiwan’s Economy ......................... 6
2-3 Human Resource Management Practices.................................................. 9
2-4 Importance of Staffing, Training, Compensation ................................... 13
2-5 Firm performance .................................................................................... 14
2-6 Relation between change in HRM practices and firm performance ...... 15
2-7 Job Satisfaction ........................................................................................ 18
2-8 Importance of Job Satisfaction ................................................................ 19
2-9 Relation between change in HRM practices and job satisfaction .......... 19
2-10 Job performance..................................................................................... 23
2-11 Relation between change in HRM practices and job performance ...... 23
2-12 Relation between employee job satisfaction and job performance....... 25
2-13 Job satisfaction as a mediator on HRM practices and job performance
relationship ..................................................................................................... 26
CHAPTER THREE RESEARCH METHODS .................................................... 28
3-1 Research Framework ............................................................................... 28
3-2 Sample ...................................................................................................... 29
3-3 Operational Definition ............................................................................. 29
3-4 Measures ................................................................................................... 30
3-5 Control variables ...................................................................................... 32
3-6 Procedures ................................................................................................ 33
CHAPTER FOUR DATA ANALYSIS ................................................................. 34
4-1 Descriptive Statistics ................................................................................ 34
4-2 Correlation Coefficient ............................................................................ 37
4-3 Regression Analysis .................................................................................. 40
CHAPTER FIVE CONCLUSION ........................................................................ 55
5-1 Discussion of Results ................................................................................ 55
5-2 Implications .............................................................................................. 57
5-3 Future Research Suggestions ................................................................... 59
5-4 Conclusion ................................................................................................ 60
References .............................................................................................................. 61

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指導教授

房美玉(Meiyu Fang)

審核日期

2011-8-23

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