IT部門智慧資產與創新策略對於績效表現影響之研究

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：82

、訪客IP：18.219.89.148

姓名

陳恩(En Chen) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

IT部門智慧資產與創新策略對於績效表現影響之研究
(Impact of IT Intellectual Capital on IT Innovation Strategy and Performance: A Study of IT Unit)

相關論文

★ 影響ERP導入過程及成效因素之研究 - 單一公司兩次導入SAP系統之比較分析	★ 運用資料倉儲技術建置物力動員資訊系統之開發
★ 買方採用自有電子市集之個案研究─以台塑企業為例	★ DEA模型評估經營效率之研究—以某綜合證券商為例
★ 尋求卓越：中小企業資訊部門的管理之個案研究	★ 「證券商共同網路交易平台」之可行性分析
★ 產業競合模式策略探討－以自行車產業為例	★ RFID導入航空貨運站出口作業流程應用之研究
★ 綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例	★ 導入資訊科技服務管理之評估-以遠東銀行為例
★ 資訊系統導入歷程中專案團隊決策衝突之探討	★ 應用資源基礎理論探討持久競爭優勢-以智慧型手機H公司為例
★ 服務導向架構為基礎的企業流程管理之探討 - 以瀚宇博德股份有限公司為例	★ 沙賓法案實施與企業遵循個案研究--以K公司為例
★ 資訊服務委外之個案分析－以銀行簡訊為例	★ 有線電視業者經營IPTV之競爭優勢分析—以個案公司為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 (全文檔遺失)
請聯絡國立中央大學圖書館資訊系統組 TEL:(03)422-7151轉57422，或E-mail聯絡

摘要(中)

現在的商業環境變得越來越競爭，企業要生存在這樣的環境下是不容易的。二十一世紀是知識經濟的時代，隨著資訊科技與經濟環境的變遷，傳統以財務與有形資產為公司價值所在的觀念已逐漸式微，取而代之的是組織的核心競爭力、知識工作者、專業知識、創新程度…等無形資產所創造的價值。因此，學者提出一個新的衡量方法－「智慧資本」用來解釋目前許多公司的市場價值遠超過其賬面價值的情形，它可以協助高階主管以有系統的方式辨別公司內外對於生存競爭佔有重要地位的資產，也是幫助公司創造價值的重要因素，更是目前評估企業價值的重要參考指標。傳統的企業經營理念及策略，已經無法因應快速變遷及高度競爭的經營環境，必須有效轉型，才能永續經營。在益趨激烈的競爭環境下，如何建構一個「雙面兼具」 (Ambidextrous) 的組織，已成為越來越受到重視的課題。然而，企業組織既要妥善利用現有資源發揮「利用型創新」 (Exploitative Innovation) 與必須兼顧企業未來發展所須之「探索型創新」 (Explorative Innovation)，對於內部資源有限的企業來說，著實是一具高度挑戰的管理議題。若能結合企業外部資
源的獲取，對於上述企業資源受限的窘境，Ambidexterity將為可行的「解決之道」之一。雙面兼具的組織能藉由同時追求利用創新及探索創新維持長期的成功。本研究中，我們探討公司中IT部門的智慧資產與創新策略的關係，及其創新策略對部門員工產生的績效表現影響進行衡量。從智慧資產的觀點，發現組織擁有良好的智慧資產是創新策略擬定與創新能力提升的重要關鍵。研究也發現利用創新及探索創新能同時實踐，幫助IT部門獲得較好的績效。本研究進一步IT部門的績效表現與組織績效的關係是否有正向影響。最後，提出理論及實務意涵與未來研究建議。

摘要(英)

Business scenario is becoming competitive and it is not easy to survive in such difficult environment. Twenty-first centuries is the era of knowledge economy, as changes in the
information technology and economic environment, the traditional concept that use financial and tangible assets to value a company has gradually declined, replaced by other intangible value created such as organization’s core competitiveness, knowledge workers, professional knowledge, degree of innovation, etc. Therefore, researchers have proposed a new measure －"intellectual capital" to explain the case that many company’s current market value far exceeds its book value. It helps executives to identify assets that play an important role for the survival in a systematic way. The traditional business concept and strategy has been unable to deal with the fast change and highly competitive business environment, the enterprise has to transform effectively as to managing with an aim to become a perpetual going concern. In this kind of environment, how to construct an “ambidextrous＂ organization, has become an important issue. However, enterprises should not only play “exploitative innovation＂ but also take “explorative innovation＂ into account of the future development for enterprises. Ambidexterity will be a solution for the enterprises with resource constrained dilemma if they combined and accessed with resources outside. In this study, we investigated the relationship between IT department’s intellectual assets and innovation strategies, and the impact of its innovation strategies to their employees’ performance. From the intellectual asset view, the organization has good intellectual capital is the key to developed innovation strategies and to enhance the innovation ability. Study also found that exploit and explore innovative practice can practice simultaneously, helping IT departments to obtain better performance.

關鍵字(中)

★ 智慧資本
★ 人力資本
★ 結構資本
★ 關係資本
★ 利用式創新
★ 探索式創新

關鍵字(英)

★ Intellectual Capital
★ Human Capital
★ Structural Capital,
★ Relational Capital
★ Exploitative Innovation
★ Explorative Innovation

論文目次

中文摘要 ..................................................................................................................................... i
Abstract ..................................................................................................................................... ii
致謝 ........................................................................................................................................... iii
Contents .................................................................................................................................... iv
List of Tables ............................................................................................................................ vi
List of Figures ......................................................................................................................... vii
1 Introduction ........................................................................................................................... 1
1.1 Research Background and Motivations ............................................................................ 1
1.2 Research Purposes and Questions .................................................................................... 3
2 Literature Review .................................................................................................................. 4
2.1 Intellectual Capital ............................................................................................................ 4
2.1.1 Human Capital ......................................................................................................... 5
2.1.2 Relational Capital .................................................................................................... 6
2.1.3 Structural Capital .................................................................................................... 7
2.2 Explorative Innovation Strategy and Exploitative Innovation Strategy ........................... 8
3 Research Model and Hypotheses ........................................................................................ 10
3.1 Research Framework ...................................................................................................... 10
3.2 Research Hypothesis ...................................................................................................... 11
3.2.1 Human Capital and Explorative Innovation Strategy .............................................. 11
3.2.2 Human Capital and Exploitative Innovation Strategy ............................................. 12
3.2.3 Relational Capital and Explorative Innovation Strategy ......................................... 13
3.2.4 Relational Capital and Exploitative Innovation Strategy ........................................ 14
3.2.5 Structural Capital and Explorative Innovation Strategy .......................................... 14
3.2.6 Structural Capital and Exploitative Innovation Strategy ......................................... 15
v
3.2.7 Explorative Innovation Strategy and IT Unit Performance ..................................... 16
3.2.8 Exploitative Innovation Strategy and IT unit Performance ..................................... 17
3.2.9 IT Unit Performance and Organizational Performance ........................................... 18
4 Research Methodology ........................................................................................................ 20
4.1 Sample Selection and Data Collection ........................................................................... 20
4.2 Constructs Definition and Operationalization ................................................................ 21
4.2.1 Human Capital ......................................................................................................... 22
4.2.2 Relational Capital .................................................................................................... 23
4.2.3 Structural Capital ..................................................................................................... 23
4.2.4 Explorative Innovation Strategy .............................................................................. 24
4.2.5 Exploitative Innovation Strategy ............................................................................. 25
4.2.6 IT Unit Performance ................................................................................................ 26
4.2.7 Organizational Performance .................................................................................... 27
5 Data Analysis and Results ................................................................................................... 28
5.1 Respondent Characteristics ............................................................................................ 28
5.2 Measurement Model ....................................................................................................... 30
5.3 Structural Model ............................................................................................................. 36
6 Conclusions .......................................................................................................................... 39
6.1 Findings and Discussion ................................................................................................. 39
6.2 Implications .................................................................................................................... 41
6.3 Research Limitations ...................................................................................................... 43
References ................................................................................................................................ 45
Appendix Questionnaire ........................................................................................................ 52

參考文獻

[1] Bakos, J. Y., & Treacy, M. E. (1986). Information technology and corporate strategy: a research perspective. MIS quarterly, 10(2), 107-119.
[2] Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
[3] Benner, M. J., & Tushman, M. L. (2003). Exploitation, exploration, and process management: the productivity dilemma revisited. Academy of Management Review, 28(2), 238-256.
[4] Bercovitz, J. E., & Feldman, M. P. (2007). Fishing upstream: firm innovation strategy and university research alliances. Research Policy, 36(7), 930-948.
[5] Bontis, N. (1996). There’s a price on your head: managing intellectual capital strategically. Business Quarterly, 60(4), 40-47.
[6] Bontis, N. (1998). Intellectual capital: an exploratory study that develops measures and models. Management Decision, 36(2), 63-76.
[7] Bontis, N. (1999). Managing organisational knowledge by diagnosing intellectual capital: framing and advancing the state of the field. International Journal of Technology Management, 18(5), 433-462.
[8] Bourdieu, P. (2008). The forms of capital. In N. W. Biggart (Ed.), Readings in economic sociology (pp. 280-291). Oxford, UK: Blackwell Publishers Ltd.
[9] Carroll, R. F., & Tansey, R. R. (2000). Intellectual capital in the new internet economy: its meaning, measurement and management for enhancing quality. Journal of Intellectual Capital, 1(4), 296-312.
[10] Chin, W. W. (1998). Commentary: issues and opinion on structural equation modeling. MIS Quarterly, 22(1), vii-xvi.
[11] Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information systems research, 14(2), 189-217.
[12] Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95-S120.
[13] Danneels, E. (2002). The dynamics of product innovation and firm competences. Strategic Management Journal, 23(12), 1095-1121.
[14] Davis, P. (2006). Beyond human resource management in co-operatives. Cross Cultural Management: An International Journal, 13(1), 69-95.
[15] Day, G. S. (1994). The capabilities of market-driven organizations. Journal of Marketing, 58(4), 37-52.
[16] Deeds, D. L., & Decarolis, D. M. (1999). The impact of stocks and flows of organizational knowledge on firm performance: an empirical investigation of the biotechnology industry. Strategic Management Journal, 20(10), 953-968.
[17] Dhanaraj, C., Lyles, M. A., Steensma, H. K., & Tihanyi, L. (2004). Managing tacit and explicit knowledge transfer in IJVs: the role of relational embeddedness and the impact on performance. Journal of International Business Studies, 35(5), 428-442.
[18] Dodgson, M. (1993). Organizational learning: a review of some literatures. Organization Studies, 14(3), 375-394.
[19] Duchesneau, T. D., Cohn, S. F., & Dutton, J. E. (1979). A study of innovation in manufacturing: determinants, processes, and methodological issues (Vol. 1). Orono, ME: Social Science Research Institute, University of Maine at Orono.
[20] Edvinsson, L., & Malone, M. S. (1997). Intellectual capital: realizing your company’s true value by finding its hidden brainpower. New York: Harper Business.
[21] Ettlie, J. E. (1983). Organizational policy and innovation among suppliers to the food processing sector. Academy of Management Journal, 26(1), 27-44.
[22] Ettlie, J. E., & Bridges, W. P. (1982). Environmental uncertainty and organizational technology policy. IEEE Transactions on Engineering Management, 29(1), 2-10.
[23] Figueiredo, P. N. (2002). Does technological learning pay off? inter-firm differences in technological capability-accumulation paths and operational performance improvement. Research Policy, 31(1), 73-94.
[24] Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
[25] Galunic, D. C., & Anderson, E. (2000). From security to mobility: generalized investments in human capital and agent commitment. Organization Science, 11(1), 1-20.
[26] García-Ayuso, M. (2003). Intangibles: lessons from the past and a look into the future. Journal of intellectual capital, 4(4), 597-604.
[27] Gatignon, H., Tushman, M. L., Smith, W., & Anderson, P. (2002). A structural approach to assessing innovation: construct development of innovation locus, type, and characteristics. Management Science, 48(9), 1103-1122.
[28] Gopalakrishnan, S., & Damanpour, F. (1997). A review of innovation research in economics, sociology and technology management. Omega, 25(1), 15-28.
[29] Guthrie, J. (2001). The management, measurement and the reporting of intellectual capital. Journal of Intellectual capital, 2(1), 27-41.
[30] Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414-433.
[31] Hannan, M. T., & Freeman, J. (1984). Structural inertia and organizational change. American Sociological Review, 49(2), 149-164.
[32] Hansen, M. T. (2002). Knowledge networks: explaining effective knowledge sharing in multiunit companies. Organization Science, 13(3), 232-248.
[33] Hansen, M., Nohria, N., & Tierney, T. (1999). What’s your strategy for managing knowledge? Harvard Business Review, 77(2), 106-118.
[34] Hargadon, A., & Sutton, R. I. (1997). Technology brokering and innovation in a product development firm. Administrative Science Quarterly, 42(4), 716-749.
[35] Hayek, F. A. (1945). The use of knowledge in society. The American Economic Review, 35(4), 519-530.
[36] Hayton, J. C. (2005). Competing in the new economy: the effect of intellectual capital on corporate entrepreneurship in high‐technology new ventures. R&D Management, 35(2), 137-155.
[37] He, Z. L., & Wong, P. K. (2004). Exploration vs. exploitation: an empirical test of the ambidexterity hypothesis. Organization Science, 15(4), 481-494.
[38] Hill, C. W., & Rothaermel, F. T. (2003). The performance of incumbent firms in the face of radical technological innovation. Academy of Management Review, 28(2), 257-274.
[39] Hitt, M. A., & Duane, R. (2002). The essence of strategic leadership: managing human and social capital. Journal of Leadership & Organizational Studies, 9(1), 3-14.
[40] Ives, B., Jarvenpaa, S. L., & Mason, R. O. (1993). Global business drivers: aligning information technology to global business strategy. IBM Systems Journal, 32(1), 143-161.
[41] Katila, R. (2002). New product search over time: past ideas in their prime? Academy of Management Journal, 45(5), 995-1010.
[42] Katila, R., & Ahuja, G. (2002). Something old, something new: a longitudinal study of search behavior and new product introduction. Academy of Management Journal, 45(6), 1183-1194.
[43] Keogh, W., Stewart, V., Mulvie, A., & Taylor, J. (2000). Science and technology based SMEs: learning from the market place. International Journal of Entrepreneurial Behaviour & Research, 6(4), 187-203.
[44] Kim, D. H. (1998). The link between individual and organizational learning. Sloan Management review, 33(1), 37-50.
[45] Levinthal, D. A., & March, J. G. (1993). The myopia of learning. Strategic Management Journal, 14(S2), 95-112.
[46] Lin, N., Ensel, W. M., & Vaughn, J. C. (1981). Social resources and strength of ties: structural factors in occupational status attainment. American Sociological Review, 46(4), 393-405.
[47] Loury, G. C. (1987). Why should we care about group inequality? Social Philosophy and Policy, 5(1), 249-271.
[48] Lyles, M. A., & Mitroff, I. I. (1980). Organizational problem formulation: an empirical study. Administrative Science Quarterly, 25(1), 102-119.
[49] March, J. G. (1991). Exploration and exploitation in organizational learning. Organization Science, 2(1), 71-87.
[50] Martin, X., & Mitchell, W. (1998). The influence of local search and performance heuristics on new design introduction in a new product market. Research Policy, 26(7), 753-771.
[51] McEvily, S. K., & Chakravarthy, B. (2002). The persistence of knowledge‐based advantage: an empirical test for product performance and technological knowledge. Strategic Management Journal, 23(4), 285-305.
[52] Morris, S. S., & Snell, S. A. (2007). Relational archetypes, organizational learning, and value creation: extending the human resource architecture. Academy of Management Review, 32(1), 236-256.
[53] Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
[54] Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37.
[55] Pelham, A. M. (2000). Market orientation and other potential influences on performance in small and medium-sized manufacturing firms. Journal of Small Business Management, 38(1), 48-67.
[56] Portes, A. (1998). Social capital: its origins and applications in modern sociology. Annual Review of Sociology, 24(1), 1-24.
[57] Quinn, J. B., & Baily, M. N. (1994). Information technology: increasing productivity in services. Academy of Management Executive, 8(3), 28-48.
[58] Roos, J., Roos, G., Dragonetti, N. C., & Edvinsson, L. (1997). Intellectual capital: navigating in the newbusiness landscape. London: Macmillan.
[59] Saunders, C. S., & Jones, J. W. (1992). Measuring performance of the information systems function. Journal of Management Information Systems, 8(4), 63-82.
[60] Sethi, V., & King, W. R. (1994). Development of measures to assess the extent to which an information technology application provides competitive advantage. Management Science, 40(12), 1601-1627.
[61] Snell, S. A., & Dean, J. W., Jr. (1992). Integrated manufacturing and human resource management: a human capital perspective. Academy of Management journal, 35(3), 467-504.
[62] Song, X. M., Benedetto, C., & Zhao, Y. L. (1999). Pioneering advantages in manufacturing and service industries: empirical evidence from nine countries. Strategic Management Journal, 20(9), 811-835.
[63] Sørensen, C., & Lundh-Snis, U. (2001). Innovation through knowledge codification. Journal of Information Technology, 16(2), 83-97.
[64] Sørensen, J. B., & Stuart, T. E. (2000). Aging, obsolescence, and organizational innovation. Administrative Science Quarterly, 45(1), 81-112.
[65] Sorescu, A. B., Chandy, R. K., & Prabhu, J. C. (2003). Sources and financial consequences of radical innovation: insights from pharmaceuticals. Journal of Marketing, 67(4), 82-102.
[66] Stata, R., & Almond, P. (1989). Organizational learning: the key to management innovation. Sloan Management Review, 30(3), 63-74.
[67] Stewart, T., & Ruckdeschel, C. (1998). Intellectual capital: the new wealth of organizations. Performance Improvement, 37(7), 56-59.
[68] Stuart, T. E, & Podolny, J. M. (1996). Local search and the evolution of technological capabilities. Strategic Management Journal, 17(S1), 21-38.
[69] Subramaniam, M., & Youndt, M. A. (2005). The influence of intellectual capital on the types of innovative capabilities. Academy of Management Journal, 48(3), 450-463.
[70] Tsai, W. (2002). Social structure of “coopetition” within a multiunit organization: coordination, competition, and intraorganizational knowledge sharing. Organization Science, 13(2), 179-190.
[71] Tushman, M. L., & Anderson, P. (1986). Technological discontinuities and organizational environments. Administrative Science Quarterly, 31(3), 439-465.
[72] Tushman, M. L., & O’Reilly III, C. A. (1996). Managing evolutionary and revolutionary change. California Management Review, 38(4), 8-28.
[73] Uzzi, B., & Lancaster, R. (2003). Relational embeddedness and learning: the case of bank loan managers and their clients. Management Science, 49(4), 383-399.
[74] Vakola, M., & Rezgui, Y. (2000). Organisational learning and innovation in the construction industry. Learning Organization, 7(4), 174-184.
[75] Werts, C. E., Linn, R. L., & Jöreskog, K. G. (1974). Intraclass reliability estimates: testing structural assumptions. Educational and Psychological Measurement, 34(1), 25-33.
[76] Yang, C. C., & Lin, C. Y. Y. (2009). Does intellectual capital mediate the relationship between HRM and organizational performance? perspective of a healthcare industry in Taiwan. The International Journal of Human Resource Management, 20(9), 1965-1984.
[77] Youndt, M. A., & Snell, S. A. (2004). Human resource configurations, intellectual capital, and organizational performance. Journal of Managerial Issues, 16(3), 337-360.
[78] Zahra, S. A., Ireland, R. D., & Hitt, M. A. (2000). International expansion by new venture firms: international diversity, mode of market entry, technological learning, and performance. Academy of Management Journal, 43(5), 925-950.

指導教授

王存國(Tsun-guo Wang)

審核日期

2013-7-15

推文