團隊型態對員工組織承諾之影響-以信任度、工作自主度作為中介變項

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李孟屏(Meng-Ping Lee) 查詢紙本館藏

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人力資源管理研究所

論文名稱

團隊型態對員工組織承諾之影響-以信任度、工作自主度作為中介變項
(The relationship between type of teams and Organizational Commitment - trust and autonomy as mediators.)

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摘要(中)

知識密集與競爭力多元化的趨勢，越來越多企業重視核心競爭力的孕育。然而，要擁有價值性與獨特性的核心競爭力，除了倚賴前瞻的視野和正確的決策，最重要的是「穩定關鍵人才」，因為創造組織競爭力的智慧資本正掌握在具備價值性知識的關鍵人才手中。如何穩固人才流動率是維持組織獨特性和避免競爭力趨於一致性的重要關鍵；因此，如何同時保有團隊合作的彈性多元和穩定知識型工
作者流動率，即是本研究所要探討的問題。
知識型工作者擁有重視自立自主的特質，對所屬組織的認同與否是該工作者對組織投入程度的重要因素之一，但是，這樣的工作訴求往往無法從正式團隊中得到滿足。本研究將社會資本理論與社會承諾理論納入團隊型態設計中，提出非正式團隊的概念，探討不同的團隊型態對組織承諾是否有影響? 什麼類型的團隊型態對穩定知識型工作者流動率較佳?藉以信任度和工作自主度作為中介變項，更
深入地了解團隊型態與組織承諾之關係。
本研究以國內某研究機構的全體工程師作為研究母體，將研究母體區分為正式團隊成員與非正式團隊成員兩類，經過系統性抽樣的方式進行問卷調查。研究結果發現，非正式團隊較正式團隊有較高的信任度、工作自主度和情感性組織承諾，更發現信任度和工作自主度等兩變項，對團隊型態與情感性組織承諾皆產生完全中介效果。因此本研究推論，對於知識型工作者而言，組織能夠透過非正式團隊提升員工關係與員工的情感性組織承諾，進而達到改善留任意願的目標。

摘要(英)

The development of knowledge-based economy and the globalization of the world economy made it important forcorporations to improve their competitiveness by
building up their corporate core competency. However, competitiveness to a large extent comes from knowledge workers. Therefore, how to retain knowledge workers becomes a critical element for maintaining competitiveness and the success of a corporation. How to retain productive knowledge workers? Opportunities to participate and to
involve in organization’s decision making process and identifying themselves with their own organization are important elements.
Following social capital theory and social commitment theory, in this study we divide type teams into formal teams and informal teams. The objective of this study is
to address the following questions: Is there a close relationship between types of teams and organizational commitment? If so, what are the factors affecting these relationships? In this study we treat trust and autonomy as mediators of the relationship between types
of teams and organizational commitment.
We use X company as a case study by sending out questionnaires to 807 engineers and with a return rate of 33%. After analyzing the returned questionnaires we found the following results: Members of informal teams on average have a higher degree of trust, autonomy, and emotional commitment than who work in formal teams. And the sense of trust and autonomy play the role of mediator to the relationship between types of teams and emotional commitment. These findings suggest that corporations are able to raise knowledge workers’ coordination and emotional commitment via the forming of informal teams, and thus increase the retention rate of knowledge workers

關鍵字(中)

★ 組織承諾
★ 團隊
★ 非正式團隊

關鍵字(英)

★ team building
★ informal team
★ Organizational Commitment

論文目次

第一章緒論…………………………………………………1
第一節研究背景與動機………………………………………1
第二節研究目的………………………………………………3
第三節研究流程………………………………………………5
第二章文獻探討……………………………………………6
第一節團隊………………………………………………………6
一、團隊的定義………………………………………………6
二、團隊的型態………………………………………………6
三、團隊的特性………………………………………………9
第二節組織承諾…………………………………………15
一、組織承諾的定義…………………………………………15
二、組織承諾的分類…………………………………………16
第三節相關理論…………………………………………18
一、社會交換理論……………………………………………18
二、社會承諾…………………………………………………19
第四節信任度、工作自主度與組織承諾……………………21
三、信任………………………………………………………21
四、工作自主度………………………………………………22
五、信任、工作自主性與組織承諾…………………………23
第三章研究方法……………………………………………25
第一節研究架構…………………………………………………25
第二節研究假設…………………………………………………26
第三節變項操作性定義與量測工具……………………………27
第四節研究對象與抽樣方式……………………………………28
第五節資料分析方法……………………………………………28
第四章研究結果與分析………………………………………29
第一節樣本特性…………………………………………………29
第二節信度分析…………………………………………………30
第三節團隊型態對信任度與工作自主度之迴歸分析…………31
第四節信任度與工作自主度之中介效果分析…………………34
第五章管理意涵與建議………………………………………39
第一節實證結果…………………………………………………39
第二節管理意涵…………………………………………………43
第三節未來研究建議……………………………………………46
參考文獻………………………………………………………47
附錄……………………………………………………………53

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指導教授

李誠(Joseph S. Lee)

審核日期

2010-7-7

推文