以科技接受模型探討企業員工對數位學習系統接受程度之研究－以台灣與印尼企業員工之比較

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謝榮哲(Jung-Che Hsieh) 查詢紙本館藏

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論文名稱

以科技接受模型探討企業員工對數位學習系統接受程度之研究－以台灣與印尼企業員工之比較

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摘要(中)

在知識經濟時代的來臨，知識管理已被認為是企業提高組織與員工的學習與訓練最佳的方法，而數位學習系統的應用能加速企業達到知識管理的目的。然而，個人的學習動機都不盡相同，對於影響數位學習的接受程度亦有所差異，因此企業對於員工對數位學習的接受程度之了解就是非常重要的。同時，企業在經營全球化佈局時，了解國家差異對使用者採納數位學習之意圖影响就是必須的。
因此，本研究以台灣與印尼之企業員工為樣本，探討影響員工對於數位學習接受程度之因素，以了解員工在數位學習系統上的行為意圖，並同時探討國家差異是否影響企業員工使用數位學習系統之意願。
本研究在探討影響台灣與印尼兩國企業員工使用數位學習系統之因素，以了解兩國員工對於數位學習系統之接受程度與使用意圖。研究以科技接受模型(Technology Acceptance Model，TAM)作為理論模型，以管理者支持、電腦自我效能、過去經驗、電腦焦慮以及任務不確定性作為模型外部因素，最後以多群主分析探討台灣與印尼企業員工兩群組，員工對數位學習系統接受行為之間差異性，本研究發現：
1. 管理者支持與過去經驗正向影響台灣與印尼企業員工對數位學習系統的認知有用性與認知易用性。
2. 電腦自我效能正向影響台灣與印尼企業員工對數位學習系統的認知易用性。
3. 任務不確定性正向影響台灣企業員工對數位學習系統的認知有用性；對印尼企業員工則無顯著影響。
4. 台灣與印尼企業員工對數位學習統的認知易用性正向影響員工對於數位學習系統的認知有用性。
5. 台灣企業員工對數位學習系統的認知有用性與認知易用性正向影響企業員工對數位學習系統的使用意圖；印尼企業員工僅有認知有用性直接正向影響企業員工對數位學習系統的使用意圖。
6. 台灣與印尼企業員工在數位學習系統接受行為的整體因果關係中，整體上並無顯著差異。

摘要(英)

The purpose of this study is to investigate the factors that influence the Taiwanese and Indonesian employees’ usage behavior of the e-Learning systems in an attempt to provide the reader basic understanding of the users’ acceptance and the behavioral intention to use the e-Learning systems. The Technology Acceptance Model (TAM) was used as the core framework for analysis while additional constructs, including the management support, computer self-efficacy, prior experience, computer anxiety, task uncertainty, were added in order to find a better model to understand employees’ acceptance behavior of e-learning system. The multi-group analysis was employed to investigate the difference of the two countries’ employees’ adoption behavior of the e-Learning systems. The results of this study were summarized as follow:
1. Management support and prior experience positively impact Taiwanese and Indonesian employees’ perceived usefulness and perceived ease of use of the e-Learning system.
2. Computer self-efficacy positively impact Taiwanese and Indonesian employees’ perceived ease of use of e-Learning system.
3. Task uncertainty positively impact Taiwanese employees’ the perceived usefulness of the e-Learning system, but Indonesian won’t.
4. Taiwanese and Indonesian employees’ perceived ease of use of the e-Learning system positively impact the perceived usefulness.
5. Taiwan employees’ perceived usefulness and perceived ease of the e-Learning system positively impact the behavioral intention to use ; Indonesian employees’ perceived usefulness of the e-Learning system direct positively impact the behavioral intention.
6. There was no significant difference existed between Taiwanese and Indonesian employees’ acceptance of the e-Learning system.

關鍵字(中)

★ 數位學習
★ 印尼
★ 科技接受模型
★ 多群組比較

關鍵字(英)

★ Indonesia
★ technology acceptance model
★ multi-group analysis
★ e-Learning

論文目次

摘要 I
Abstract III
致謝 V
目錄 VI
表目錄 VIII
圖目錄 X
第一章緒論 1
第一節研究背景 1
第二節研究動機 3
第三節研究目的 5
第四節研究流程 6
第二章文獻探討 8
第一節數位學習 8
第二節科技接受模型(TECHNOLOGY ACCEPTANCE MODEL，TAM) 16
第三節科技接受模型之外部變數 22
第三章研究方法 27
第一節研究架構 27
第二節研究假說 28
第三節研究變數與操作性定義 32
第四節問卷設計 38
第五節資料分析方法 39
第四章資料分析 41
第一節敘述性統計分析 41
第二節信度分析 48
第三節驗證性因素分析 49
第四節結構方程模式分析與假設檢定 54
第五節多群組分析 70
第五章結論與建議 73
第一節研究結論 73
第二節管理意涵 79
第三節研究限制與建議 80
文獻資料 81
中文文獻 81
英文文獻 84
附錄一 92
附錄二 95

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指導教授

李憶萱(Yi-Hsuan Lee)

審核日期

2010-7-7

推文