社會資本及資訊系統對知識分享行為影響之研究—以新產品開發專案為例

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：21

、訪客IP：3.128.226.125

姓名

王宏偉(Hung-wei Wang) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

社會資本及資訊系統對知識分享行為影響之研究—以新產品開發專案為例
(The Impact of Social Capital and Information Systems on Knowledge Sharing Behavior: An Empirical Analysis of New Product Development project)

相關論文

★ 以第四方物流經營模式分析博連資訊科技股份有限公司	★ 探討虛擬環境下隱性協調在新產品導入之作用--以電子組裝業為例
★ 動態能力機會擷取機制之研究－以A公司為例	★ 探討以價值驅動之商業模式創新－以D公司為例
★ 物聯網行動支付之探討-以Apple Pay與支付寶錢包為例	★ 企業資訊方案行銷歷程之探討-以MES為例
★ B2C網路黏著度之探討-以博客來為例	★ 組織機制與吸收能力關係之研究－以新產品開發專案為例
★ Revisit the Concept of Exploration and Exploitation	★ 臺灣遠距醫療照護系統之發展及營運模式探討
★ 資訊系統與人力資訊科技資源對供應鏈績效影響之研究-買方依賴性的干擾效果	★ 資訊科技對知識創造影響之研究-探討社會鑲嵌的中介效果
★ 資訊科技對公司吸收能力影響之研究－以新產品開發專案為例	★ 探討買賣雙方鑲嵌關係影響交易績效之機制 ─新產品開發專案為例
★ 資訊技術運用與協調能力和即興能力對新產品開發績效之影響	★ 團隊組成多元性影響任務衝突機制之研究─ 以新產品開發專案團隊為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

在全球劇烈的競爭環境下，組織必頇針對本身內部的知識資源做適當的管理，以獲得在眾多挑戰下的競爭優勢。而知識分享就是其中一個重要課題，組織在現在科技發達的今天，會使用資訊系統來管理知識，同時也會促進成員間的關係也就是提升成員間的社會資本，達成成員間能夠透過平常溝通以及使用資訊系統來互相分享知識。因此分辨社會資本與資訊系統會如何對知識分享行為產生影響，便是本研究的重要課題。
本研究研討了社會資本、資訊系統以及知識分享行為共七個構面，社會資本分別為結構構面、關係構面與認知構面，而關係構面由信任、規範及認同組成，認知構面由共同願景和共通語言組成。資訊系統則分為系統品質以及使用系統的自我效能，用來探討使用者以及系統本身。而知識分享行為則是分為分享知識的意願和分享知識的能力，其中能力會影響意願。本研究與之前研究不同處為採用社會資本完整的構面而不是單獨討論單一構面的影響，以及只單獨檢視系統品質與自我效能對分享行為的影響，避免考慮太多不相關的資訊系統變數。
實證分析是針對台灣的製造業之廠商為研究主體，並請有參與過新產品開發專案的人員及主管為問卷填答對象，所得樣本為246份。經由實證結果發現，社會資本的關係與認知構面以及資訊系統的自我效能會對知識分享行為產生正向影響，但社會資本的結構構面與資訊系統品質對於知識分享行為是沒有顯著影響的。這不顯著的結果跟之前學者所推論的結果是有段差異的。本研究認為社會資本的結構構面即使成員間互動頻繁，但是如成員缺乏意願，分享知識的意願也就不高。而資訊系統品質不顯著的原因，本研究認為即便品質良好，但成員不易使用或缺乏使用的能力也是無法進行知識分享的行為的原因。

摘要(英)

In the rapid and competitive global environment, organization must to focus on the internal knowledge resource. Through appropriate managing those resource can receive the competitive advantages under the challenges. Knowledge sharing is an important issue. Organization uses the IT systems to manage knowledge, and try to improve relationships enabling to increase social capital. So our important issue is to find out how social capital and IT systems affecting knowledge sharing behavior.
We examine social capital, IT systems and knowledge sharing behavior. Social capital separates to structure, relation and cognitive. IT systems separate to system quality and system self-efficacy. Knowledge sharing behavior separates to sharing ability and sharing willingness. The difference with other researches is that we use full social capital instead of one or two of the social capital dimension. And we only examine the system quality and self-efficacy affecting sharing behavior.
Our empirical analysis focus on Taiwan manufacturing industry and we send the questionnaires to the NPD team. Totally we collected 206 questionnaires. Through the empirical result, relation dimension, cognitive dimension and self-efficacy have a significantly positive relation with knowledge sharing behavior. But structure dimension and system quality have no significantly relation with knowledge sharing behavior. We suggested that even though social interaction increase, if someone has no intention to share knowledge, may causes willingness down. IT system quality is the best practice. But members can’t use or operate it, so they won’t to share their knowledge.

關鍵字(中)

★ 知識分享
★ 資訊系統
★ 社會資本

關鍵字(英)

★ Knowledge sharing
★ Information systems
★ Social capital

論文目次

目錄
摘要 ....................................................................................................................................... i
Abstract ................................................................................................................................ ii
誌謝 ..................................................................................................................................... iii
目錄 ..................................................................................................................................... iv
圖目錄 ................................................................................................................................. vi
表目錄 ................................................................................................................................ vii
第壹章緒論 ................................................................................................................... 1
第一節研究背景與動機 ........................................................................................ 1
第二節研究目的與問題 ........................................................................................ 2
第三節研究方法 .................................................................................................... 2
第四節研究範圍與限制 ........................................................................................ 3
第五節研究流程 .................................................................................................... 4
第六節章節架構 .................................................................................................... 5
第貳章文獻探討及假說 ................................................................................................ 6
第一節社會資本 .................................................................................................... 6
第二節資訊系統 .................................................................................................. 10
第三節知識分享行為 .......................................................................................... 14
第四節結構方程式模式 ...................................................................................... 15
第參章研究設計 .......................................................................................................... 17
第一節觀念性架構 .............................................................................................. 17
第二節研究假說 .................................................................................................. 18
第三節衡量變數定義 .......................................................................................... 19
第四節結構方程模型 .......................................................................................... 24
第五節抽樣方法與問卷設計 ............................................................................... 31
第肆章實證分析 .......................................................................................................... 32
第一節樣本基本資料分析 ................................................................................... 32
第二節衡量模型之評估 ...................................................................................... 34
第三節結構模型之評估 ...................................................................................... 44
第四節社會資本及資訊系統對知識分享行為影響之研究假說分析 ................. 50
第伍章結論與建議 ...................................................................................................... 53
第一節研究結果與貢獻 ...................................................................................... 53
第二節管理意涵 .................................................................................................. 54
第三節研究限制與未來研究建議 ....................................................................... 56
參考文獻 ............................................................................................................................. 57
附錄 .................................................................................................................................... 62

參考文獻

參考文獻
Adler, P., & Kwon, S. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17-40.
Alavi, M., & Leidner, D. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-136.
Anderson, J., & Gerbing, D. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423.
Bagozzi, R., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing science, 16(1), 74-94.
Bandura, A. (1982). Self-efficacy mechanism in human agency. American psychologist, 37(2), 122-147.
Bandura, A. (1984). Recycling misconceptions of perceived self-efficacy. Cognitive Therapy and Research, 8(3), 231-255.
Bandura, A. (1986). Social Foundations of Thought and Action: A social cognitive theory. Englewood Cliffs: Prentice-Hall.
Bandura, A. (1989). Social Cognitive Theory. In R. Vsata (Ed.), Annals of Child Development (pp. 1-60). Greenwich, CT: Jai Press LTD.
Barney, J. (1991). Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120.
Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: a review. International Journal of Research in Marketing, 13(2), 139-161.
Bentler, P. (1989). EQS Structural Equations Program Manual. Los Angeles: BMDP Statistical Software Inc.
Bentler, P. (1992). On the fit of models to covariances and methodology to the Bulletin. Psychological bulletin, 112(3), 400-404.
Bock, G., Zmud, R., Kim, Y., & Lee, J. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87-111.
Bollen, K. (1989). Structural equations with latent variables: Wiley New York.
Brown, R., Condor, S., Mathews, A., Wade, G., & Williams, J. (1986). Explaining intergroup differentiation in an industrial organization. Journal of Occupational Psychology, 59(4), 273-286.
Byrne, B. (1998). Structural equation modeling with LISREL, PRELIS, and SIMPLIS: L. Erlbaum Associates.
Chin, W., & Todd, P. (1995). On the use, usefulness, and ease of use of structural equationmodeling in MIS research: a note of caution. MIS Quarterly, 19(2), 237-246.
Chiu, C., Hsu, M., & Wang, E. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems, 42(3), 1872-1888.
Chow, W., & Chan, L. (2008). Social network, social trust and shared goals in organizational knowledge sharing. Information & Management, 45(7), 458-465.
Cohen, W., & Levinthal, D. (1990). Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly, 35(1).
Coleman, J. (1990). Foundations of social theory. Cambridge: Harvard University Press.
Coleman, J. (2007). Social capital in the creation of human capital. American Journal of Sociology, 94(S1), S95.
Compeau, D., & Higgins, C. (1995). Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19(2), 189-211.
Conner, K., & Prahalad, C. (1996). A resource-based theory of the firm: Knowledge versus opportunism. Organization Science, 7(5), 477-501.
Davenport, T., & Prusak, L. (1998). Working knowledge: Managing what your organization knows. Boston: Harvard Business School Press.
DeLone, W., & McLean, E. (1992). Information systems success: the quest for the dependent variable. Information Systems Research, 3(1), 60-95.
DeLone, W., & McLean, E. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
Drucker, P., & Ferdinand, P. (1994). Post-capitalist society: Butterworth-heinemann Oxford.
Dyer, J., & Singh, H. (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of Management Review, 23(4), 660-679.
Eby, L., & Dobbins, G. (1998). Collectivistic orientation in teams: An individual and group-level analysis. Journal of Organizational Behavior, 18(3), 275-295.
Gefen, D., Karahanna, E., & Straub, D. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.
Gladstein, D. (1984). Groups in context: A model of task group effectiveness. Administrative Science Quarterly, 29(4), 499-517.
Granovetter, M. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360.
Grant, R. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(10), 109-122.
Hair Jr, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate data analysis: with readings. Upper Saddle River: Prentice-Hall, Inc.
Hansen, M., Nohria, N., & Tierney, T. (1999). What's your strategy for managing knowledge? Harvard Business Review.
Hatcher, L. (1994). A step-by-step approach to using the SAS system for factor analysis and structural equation modeling: SAS Publishing.
Holtham, C., & Courtney, N. (1998). The executive learning ladder: a knowledge creation process grounded in the strategic information systems domain. Paper presented at the Americas Conference on Information Systems.
Inkpen, A., & Tsang, E. (2005). Social capital, networks, and knowledge transfer. Academy of Management Review, 30(1), 146-165.
Jöreskog, K., & Sörbom, D. (1993). LISREL 8: Structural equation modeling with the SIMPLIS command language: Scientific Software.
Jöreskog, K., & Sörbom, D. (1996). LISREL: A Guide to the Program and Applications. Chicago: Scientific Software International Inc.
Kankanhalli, A., Tan, B., & Wei, K. (2005). Contributing knowledge to electronic repositories: an empirical investigation. MIS Quarterly, 29(1), 7.
Kirsch, L., Ko, D., & Haney, M. (2009). Investigating the Antecedents of Team-Based Clan Control: Adding Social Capital as a Predictor. Organization Science.
Kulkarni, U., Ravindran, S., & Freeze, R. (2007). A knowledge management success model: Theoretical development and empirical validation. Journal of Management Information Systems, 23(3), 309-347.
Larson, A. (1992). Network dyads in entrepreneurial settings: A study of the governance of exchange relationships. Administrative Science Quarterly, 37(1).
Leana, C., & Pil, F. (2006). Social capital and organizational performance: Evidence from urban public schools. Organization Science, 17(3), 353.
Leana, C., & Van Buren III, H. (1999). Organizational social capital and employment practices. Academy of Management Review, 24(3), 538-555.
Levin, D., & Cross, R. (2004). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management science, 1477-1490.
Lin, T., & Huang, C. (2008). Understanding knowledge management system usage antecedents: An integration of social cognitive theory and task technology fit. Information & Management, 45(6), 410-417.
MacCallum, R., Roznowski, M., Mar, C., & Reith, J. (1994). Alternative strategies for cross-validation of covariance structure models. Multivariate Behavioral Research, 29(1), 1-32.
Mayer, R., Davis, J., & Schoorman, F. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.
McAllister, D. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
McFadyen, M., & Cannella, A. (2004). Social capital and knowledge creation: Diminishing returns of the number and strength of exchange relationships. Academy of Management Journal, 47, 735-746.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
Nelson, K., & Cooprider, J. (1996). The contribution of shared knowledge to IS group performance. MIS Quarterly, 20(4), 409-432.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37.
Nonaka, I., & Konno, N. (1998). The concept of Ba : Building a foundation for knowledge creation California Management Review, 40(3), 40-55.
O'Dell, C., & Grayson, C. (1998). If only we knew what we know. California Management Review, 40(3), 154-174.
Onyx, J., & Bullen, P. (2000). Measuring social capital in five communities. The Journal of Applied Behavioral Science, 36(1), 23.
Parikh, M. (2001). Knowledge management framework for high-tech research and development. Engineering Management Journal, 13(3), 27-34.
Prusak, L., & Cohen, D. (2001). In good company: How social capital makes organizations work. Boston: Harvard Business School Press.
Quigley, N., Tesluk, P., Locke, E., & Bartol, K. (2007). A multilevel investigation of the motivational mechanisms underlying knowledge sharing and performance. Organization Science, 18(1), 71.
Rai, A., Lang, S., & Welker, R. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50.
Ring, P., & Van de Ven, A. (1994). Developmental processes of cooperative interorganizational relationships. Academy of Management Review, 19(1), 90-118.
Robert Jr, L., Dennis, A., & Ahuja, M. (2008). Social capital and knowledge integration in digitally enabled teams. Information Systems Research, 19(3), 314-334.
Sparrowe, R., Liden, R., Wayne, S., & Kraimer, M. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2), 316-325.
Spender, J. (1996). Making knowledge the basis of a dynamic theory of the firm. Strategic Management Journal, 17(2), 45-62.
Staples, D., & Webster, J. (2008). Exploring the effects of trust, task interdependence and virtualness on knowledge sharing in teams. Information Systems Journal, 18(6), 617-640.
Stein, E., & Zwass, V. (1995). Actualizing organizational memory with information systems. Information Systems Research, 6(2), 85-117.
Tsai, W. (2001). Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal, 44(5), 996-1004.
Tsai, W. (2002). Social structure of "coopetition" within a multiunit organization:Coordination, competition, and intraorganizational knowledge sharing. Organization Science, 13(2), 179-190.
Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of Management Journal, 41(4), 464-476.
Vandenbosch, B., & Ginzberg, M. (1996). Lotus notesR and collaboration: plus ca change. Journal of Management Information Systems, 13(3), 81.
Walsh, J., & Ungson, G. (1991). Organizational memory. Academy of Management Review, 16(1), 57-91.
Wasko, M., & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1), 35-57.
Weiser, M., & Morrison, J. (1998). Project memory: information management for project teams. Journal of Management Information Systems, 14(4), 166.
Yli-Renko, H., Autio, E., & Sapienza, H. (2001). Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms. Strategic Management Journal, 22(6-7), 587-613.

指導教授

陳炫碩(Ken Chen)

審核日期

2010-7-18

推文