以AHP法建構綠色供應鏈之外包商評選模式

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：42

、訪客IP：3.148.106.0

姓名

陳玉芬(Yu-Fen Chen) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

以AHP法建構綠色供應鏈之外包商評選模式
(Developing an Outsourcing Selection Model of Green Supply Chain by Analytic Hierarchy Process)

相關論文

★ 全球供應鏈下專業代工夥伴的管理模組與績效評估模組之因果關係的研究-- 以A公司為例	★ 以平衡計分卡的觀念及層級分析法所建立的相連部件供應商篩選模式– 個案研究
★ 接單式生產環境下之物料管控問題的探討 -- 以一牙科用鹵素燈生產業者為研究對象	★ 國際標準品質管理系統共同之關鍵成功因素對組織績效的影響
★ 工業安全衛生研究與探討-以高科技A公司作業流程為例	★ 推行六標準差品質管理系統之研究 -- 以A公司為例
★ 記憶體模組廠商進入小型記憶卡的產業競爭優勢之探討	★ 電子產品製造商成立模具中心之優劣分析—以A公司為研究對象
★ 臺灣筆記型電腦廠商績效分析	★ 設計協同機制導入過程及實施績效探討- 以 A 公司為例
★ JIT交貨看板電子化導入與應用方式之探討--以A公司為研究對象	★ 顧客關係管理關鍵影響因素之研究 - 以S公司為例
★ 供應商端綠色產品管理系統之研究--以國內主要鋁鎂合金件供應商(W科技公司)為例	★ 台灣IP安全監控產業之競爭優勢與策略建構-以A公司IP監控產品為例
★ 探討ERP系統導入後之組織績效－以A公司為對象分析	★ 拉式生產模式的物料管理資訊系統導入--以A公司為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

隨著環境快速轉變，過去學者所提出之外包商評選模式在適用性上可能稍嫌不足。為了發展一個能在實務中適用性高之外包商評選模式，因此本研究整合近幾年來所重視的綠色環保因子於外包商的評選模式中。同時，企業可藉此模式選出最佳外包商，並共同提升綠色供應鏈績效。
本研究以平衡計分卡理論基礎做為評選模式之架構。同時，利用文獻探討以及前測問卷施測整理出綠色供應鏈之外包商評選的關鍵指標。再以AHP專家問卷的方式，分析綠色供應鏈之外包商評選模式中各項指標相對權重及重要性。最後，模擬企業在選擇外包商之情境，驗證本研究所提出的綠色供應鏈之外包商評選模式在實務中是適用的。
研究結果發現，企業在評選外包商時，首重外包商的「製造流程」以及「售後服務流程」。而過去最為注重的「外包商提供的價格」因素，取而代之的是外包商「有害物質含量管制的能力」以及「友善環境材料使用」程度，而其他關鍵性指標依序為「解決問題的能力」、「製程綠色技術與改善能力」、「外包商的生產彈性」、「外包商的支援能力」、「製程節能省料的能力」、「降低產品成本的能力」、「履行合約與資訊安全管理的能力」、「綠色品質保證」、「環境適應彈性」、「外包商運送的可靠度」。最後，本研究驗證之結果顯示，綠色供應鏈之外包商評選模式在實務中是適用的。

摘要(英)

With the rapid changed of environment, the outsourcing selection models previously renderer by other researches may not be fit for the practical situation completely. In this paper, the outsourcing selection models will integrate environmental factors. In the meanwhile, enterprise could select the best outsourcer through the outsourcing selection models, and they could jointly enhance performance of green supply chain.
The structure of selection model in the dissertation bases on the theory of balance score card. This study reviews the relative literatures and questionnaire survey to generalize the key indicators of selection model. Then, use analytic hierarchy process (AHP) method to analyze the relative weight and the important rank of dimensions, criteria and factors. Finally, we simulate the selective situations of the outsourcing selection model of green supply chain to prove the model is fit in the practical situation.
We find that the most important criteria are : manufacture process and post service process. In the past, enterprise focuses most on the price indicator, while recently, the importance of “capability of hazardous substance management” and “use of environment friendly materials “has surpassed the one of cost. Then the secondary indicators: capability of solving problem, process capability of green technology and improvement, capability of production flexibility,support capability, capability of minimizing energy and materials, capability of reducing product cost, capability of fulfilling agreement and information safety management, green quality assurance of production, environmental flexibility, reliability of delivery. Finally, the result shows that the proposed outsourcing selection model of green supply chain can fit in the practical situation.

關鍵字(中)

★ 綠色供應鏈
★ AHP法
★ 外包

關鍵字(英)

★ Green Supply Chain
★ Outsourcing
★ AHP

論文目次

論文摘要 i
Abstract ii
目錄 iii
圖目錄 v
表目錄 vi
第一章緒論 1
1.1 研究背景 1
1.2 研究動機 3
1.3 研究目的 3
1.4 研究架構 4
第二章文獻探討 5
2.1 綠色供應鏈管理（Green Supply Chain Management） 5
2.1.1 供應鏈管理的定義 5
2.1.2 綠色供應鏈的定義 6
2.1.3 綠色供應鏈管理內涵 8
2.1.4 環境績效指標 9
2.2 外包（Outsourcing） 17
2.2.1 外包(Outsourcing)之定義 17
2.2.2 外包商傳統遴選指標 18
2.3 外包(Outsourcing)與綠色議題之間的關係 27
2.4 平衡計分卡的發展與理論基礎 27
第三章研究架構與研究方法 30
3.1 研究設計 30
3.1.1 建立評量模式之步驟 30
3.1.2 綠色供應鏈之外包商評選模式 32
3.1.3 指標之定義與衡量 37
3.1.4 問卷設計與研究對象 42
3.2 資料分析方法與分析工具 43
3.2.1 資料分析方法 43
3.2.2 資料分析工具 51
第四章研究分析與討論 52
4.1 前測問卷之樣本結構與資料分析 52
4.1.1 前測問卷之樣本結構分析 52
4.1.2 前測問卷資料分析 53
4.2 AHP專家問卷樣本結構與資料分析 59
4.2.1 AHP 專家問卷之樣本結構分析 59
4.2.2 AHP 專家問卷資料分析 61
4.3 驗證問卷之樣本結構與資料分析 64
4.3.1 驗證問卷之樣本結構分析 64
4.3.2 驗證模式之說明 65
4.3.3 模式驗證之結果 66
4.3.4 綠色供應鏈之外包商評鑑表 69
第五章研究結論與建議 71
5.1 研究結論 71
5.2 研究建議 73
5.3 研究限制與未來研究方向 73
參考文獻 75
附錄一前測問卷 82
附錄二 AHP專家問卷 89
附錄三驗證問卷 102

圖目錄
圖2.1 各國家擁有ISO14001認證的廠商數 13
圖2.2 供應商評選架構 14
圖2.3 平衡計分卡四個構面 28
圖2.4 內部流程觀點 29
圖3.1 本研究之綠色供應鏈之外包商評選模式之建立步驟 31
圖3.2 綠色供應鏈之外包商評選模式 35
圖3.2 綠色供應鏈之外包商評選模式（續） 36
圖3.3 層級分析法執行步驟之流程圖 50

表目錄
表2.1 過去學者對於含有綠色供應鏈概念之不同用語彙整表 7
表2.2 外包商環境績效指標 16
表2.3 Dickson(1966)選擇供應商的23個構面 19
表2.4 Barbarosoglu and Yazgac(1997)委外供應商評選指標 20
表2.5 Ehie(2001)評選外包商關鍵衡量指標 20
表2.6外包商傳統遴選指標 22
表2.7外包商評選指標 23
表2.7外包商評選指標(續) 24
表2.7外包商評選指標(續) 25
表2.7外包商評選指標(續) 26
表3.1 AHP評估尺度意義及說明 47
表3.2 隨機指標表 48
表4.1 前測問卷填答者任職部門、擔任職稱、產業分部概況 52
表4.1 前測問卷填答者任職部門、擔任職稱、產業分部概況（續） 52
表4.1 前測問卷填答者任職部門、擔任職稱、產業分部概況（續） 53
表4.2 觀察變項之平均數與標準差分析 54
表4.3 資產利用評量準則之因素分析 55
表4.4 成本管理評量準則之因素分析 55
表4.5 產品屬性評量準則之因素分析 56
表4.6 夥伴關係與配合能力評量準則之因素分析 56
表4.7 形象評量準則之因素分析 56
表4.8 創新流程評量準則之因素分析 57
表4.9 生產流程評量準則之因素分析 57
表4.10 售後服務流程評量準則之因素分析 57
表4.11 科技基礎評量準則之因素分析 58
表4.12 內部核心競爭力評量準則之因素分析 58
表4.13 各層級構面之信度分析彙整表 59
表4.14 AHP問卷填答者任職部門、擔任職稱、產業分部概況 60
表4.15 綠色供應鏈之外包商評選的各評量構面相對權重值及排序 61
表4.16 各項評量準則之相對權重與重要性排序 62
表4.17 各評量指標佔整體構面指標的相對權重值之綜合結果分析 63
表4.18 驗證問卷填答者任職部門、擔任職稱、產業分部概況 64
表4.18 驗證問卷填答者任職部門、擔任職稱、產業分部概況(續) 65
表4.19 驗證問卷之人類專家排序與AHP排序之「排序差異值」 67
表4.19 驗證問卷之人類專家排序與AHP排序之「排序差異值」(續) 68
表4.20 模式驗證之「平均每一評量專家之排序差異值排序差異」 69
表4.21 綠色供應鏈之外包商評鑑表 70
表5.1 綠色供應鏈之外包商評選前十二大關鍵性評量指標 72

參考文獻

參考文獻
中文部分：
1. 丁執宇（2003）。知識經濟時代清潔生產新趨勢─綠色供應鏈管理。永續產業發展雙月刊， 7， 21-32。
2. 邱光輝、黃思明、范錚強（主編）（2010）。台灣產業教學個案集第三冊（中）。國立臺北大學電子商務研究中心。
3. 張義明（2003）。企業流程外包與印度軟件業.全球科技經濟，11， 33。
4. 施勵行、林琨翔（2003）。邁向產品之路-綠色供應鏈中企業的整理策略。永續產業發展雙月刊，12， 23-24。
5. 曾倫崇、林佳姿（2008）。綠色產業發展中綠色消費與產品行銷關係之探討。遠東學報， 25(2)。
6. 林則孟（2006）。供應鏈作業模式之分析與設計---電腦組裝業為例。行政院國家科學委員會專題研究計畫成果報告。
7. 許振邦（1996）。如何選擇合適的供應商。採購雜誌，58-60。
8. 鄧振源（2002）。計畫評估-方法與應用。海洋大學運籌規劃與管理研究中心.
9. 鄧振源、曾國雄（1989）。層級分析法 (AHP) 的內涵特性與應用 (上)(下)。台北：中國統計學報。
10. 陳振祥、李吉仁（1998）。成功的OEM/ODM策略。台灣跨世紀成功策略研討會。
11. 陳穆臻（2005）。提升綠色競爭力-勢在必行的綠色供應鏈。管理雜誌，373，72。
12. 高明瑞、黃義俊（2004）。以組織文化為前因實證研究綠色創新策略與組織環境績效之關係：情境資源基礎觀點。行政院國家科學委員會專題研究計畫成果報告。
13. 黃聯海、陳政徽、劉文雄（2006）。綠色供應鏈管理之分析。中華民國品質學會第 42 屆年會暨第 12 屆全國品質管理研討會，台北市。

英文部分：
1. Antelo, M., & Bru, L. (2010). Outsourcing or restructuring: The dynamic choice. International Journal of Production Economics,
2. Azzone, G., & Noci, G. (1996). Measuring the environmental performance of new products: An integrated approach. International Journal of Production Research, 34(11), 3055-3078.
3. Bai, C., & Sarkis, J. (2010). Green supplier development: Analytical evaluation using rough set theory. Journal of Cleaner Production,
4. Barbarosoglu, G., & Yazgac, T. (1997). An application of the analytic hierarchy process to the supplier selection problem. Production and Inventory Management Journal, 38, 14-21.
5. Beamon, B. M. (1999). Designing the green supply chain. Logistics Information Management, 12, 332-342.
6. Brown, D. (2008). It is good to be green. International Journal, 1(1), 87-95.
7. Chan, F. T. S., & Chan, H. K. (2004). Development of the supplier selection model—a case study in the advanced technology industry. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 218(12), 1807-1824.
8. Chopra, S., & Meindl, P. (2010). Supply chain management : Strategy, planning, and operation (4th ed.). Boston: Prentice Hall.
9. Dickson, G. W. (1966). An analysis of supplier selection systems and decisions. Journal of Purchasing, 2(1), 5-17.
10. Dornier, P. P., & Ernst, R. (1997). The logistics impact of the channel tunnel. Interfaces, 27(3), 39-59.
11. Dyer, J. H., Cho, D. S., & Chu, W. (1998). Strategic supplier segmentation : The next “Best practice” in supply chain management. California Management Review, 40(2), 55-57.
12. Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. The Academy of Management Review, 23(4), 660-679.
13. Ehie, I. C. (2001). Determinants of success in manufacturing outsourcing decisions: A survey study. Production and Inventory Management Journal, 42(1), 31-39.
14. Epstein, M. J., & Roy, M. J. (2001). Sustainability in action: Identifying and measuring the key performance drivers. Long Range Planning, 34(5), 585-604.
15. Evans, H., & Johnson, J. (2005). 10 steps toward RoHS directive compliance. Circuits Assembly, 16(2), 68-70.
16. Farahani, Z., Asgari, N., & Davarzani, H. (2009). Supply chain and logistics in national, international and governmental environment Physica-Verlag Heidelberg.
17. Figge, F., Hahn, T., Schaltegger, S., & Wagner, M. (2002). The sustainability balanced scorecard-linking sustainability management to business strategy. Business Strategy and the Environment, 11(5), 269-284.
18. Gay, C. L., & Essinger, J. (2000). Inside outsourcing: The insider's guide to managing strategic sourcing Nicholas Brealey Pub.
19. Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91(3), 481-510.
20. Grupe, F. H. (1997). Outsourcing the help desk function: Outsourcing strategies. Information Systems Management, 14(2), 15-22.
21. Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis Sl.
22. Handfield, R., Walton, S. V., Sroufe, R., & Melnyk, S. A. (2002). Applying environmental criteria to supplier assessment: A study in the application of the analytical hierarchy process. European Journal of Operational Research, 141(1), 70-87.
23. Handfield, R. B., & Nichols, E. L. (1999). Introduction to supply chain management. Upper Saddle River, N.J.: Prentice Hall.
24. Hsu, C. W., & Hu, A. H. (2009). Applying hazardous substance management to supplier selection using analytic network process. Journal of Cleaner Production, 17(2), 255-264.
25. Huang, S. H., & Keskar, H. (2007). Comprehensive and configurable metrics for supplier selection. International Journal of Production Economics, 105(2), 510-523.
26. Humphreys, P. K., Wong, Y. K., & Chan, F. T. S. (2003). Integrating environmental criteria into the supplier selection process. Journal of Materials Processing Tech., 138(1-3), 349-356.
27. Hutchinson, C. (1992). Corporate strategy and the environment. Long Range Planning, 25(4), 9-21.
28. Jayaram, J., Vickery, S., & Droge, C. (2008). Relationship building, lean strategy and firm performance: An exploratory study in the automotive supplier industry. International Journal of Production Research, 46(20), 5633-5649.
29. Johnson, S. D. (1998). Identification and selection of environmental performance indicators: Application of the balanced scorecard approach. Corporate Environmental Strategy, 5(4), 34-41.
30. Jones, C. (1994). Evaluating software outsourcing options: do your software operations add value? Information Systems Management, 11(4), 28-33.
31. Kaiser, H. F. (1974). Little jiffy, mark IV. Educational and Psychological Measurement, 34(1), 100-117.
32. Kanji, G. K. (2002). Performance measurement system. Total Quality Management, 13(5), 715-728.
33. Kaplan, R. S., & David, P. (1992). The balanced Scorecard–Measures that drive performance. Harvard Business Review, , 71-79.
34. Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Harvard Business Press.
35. Kobelius, J. (Nov, 1996). Evaluation time. Network World, 13, 48.
36. Krause, D. R., Pagell, M., & Curkovic, S. (2001). Toward a measure of competitive priorities for purchasing. Journal of Operations Management, 19(4), 497-512.
37. Kriwet, A., Zussman, E., & Seliger, G. (1995). Systematic integration of design-for-recycling into product design. International Journal of Production Economics, 38(1), 15-22.
38. Kumar, S., & Bisson, J. (2008). Utilizing analytic hierarchy process for improved decision making within supply chains. Human Systems Management, 27(1), 49-62.
39. Laabs, J. J. (1993). Successful outsourcing depends on critical factors. Personnel Journal, 72, 51-60.
40. Lefebvre, E., Lefebvre, L. A., & Talbot, S. (2003). Determinants and impacts of environmental performance in SMEs. R and D Management, 33(3), 263-283.
41. Lin, Y. T., Lin, C. L., Yu, H. C., & Tzeng, G. H. (2009). A novel hybrid MCDM approach for outsourcing vendor selection: A case study for a semiconductor company in taiwan. Expert Systems with Applications, , 1-9.
42. Maria D. Lopez-Gamero , Jose F. Molina-Azorin, Enrique Claver-Cortes. (2010). The potential of environmental regulation to change managerial perception,environmental management, competitiveness and ﬁ nancial performance. Journal of Cleaner Production, 18, 963-974.
43. McCarthy, I., & Anagnostou, A. (2004). The impact of outsourcing on the transaction costs and boundaries of manufacturing. International Journal of Production Economics, 88(1), 61-72.
44. McCutcheon, D., & Stuart, F. I. (2000). Issues in the choice of supplier alliance partners. Journal of Operations Management, 18(3), 279-301.
45. Minoli, D. (1995). Analyzing outsourcing: Reengineering information center characteristic on end-user computing support.
46. Mohamed, S. T. (2001). The impact of ISO 14000 on developing world businesses. Renewable Energy, 23(3-4), 579-584.
47. Mohanty, R. P., & Deshmukh, S. G. (1993). Use of analytic hierarchic process for evaluating sources of supply. International Journal of Physical Distribution and Logistics Management, 23, 22-28.
48. Nakato, H. and Michael K. (1998). The relative importance of supplier selection criteria: The case of electronic components procurement in japan. Journal of Purchasing and Materials Management, 34(2), 19-24.
49. Noci, G. (1997). Designing ‘green’vendor rating systems for the assessment of a supplier's environmental performance. European Journal of Purchasing and Supply Management, 3(2), 103-114.
50. Nunnally, J. C. (1978). Psychometric theory(2nd ed. )
51. Poirier, C. C., & Reiter, S. E. (1996). Supply chain optimization: Building the strongest total business network Berrett-Koehler.
52. Quinn, J. B., & Hilmer, F. G. (1994). Strategic outsourcing. Sloan Management Review, 35(4), 43-55.
53. Ross, D. F. (2005). E-CRM from a supply chain management perspective. Information Systems Management, 22(1), 37-44.
54. Saaty, T. L. (1994). How to make a decision: The analytic hierarchy process. Interfaces, 24(6), 19-43.
55. Sarkis, J. (2003). A strategic decision framework for green supply chain management. Journal of Cleaner Production, 11(4), 397-409.
56. Sarkis, J., Nehman, G., & Priest, J. (1996). A systemic evaluation model for environmentally conscious businesspractices and strategy. Electronics and the Environment, 1996. ISEE-1996., Proceedings of the 1996 IEEE International Symposium on, 281-286.
57. Sharpe, M. (1997). Outsourcing, organizational competitiveness, and work. Journal of Labor Research, 18(4), 535-549.
58. Shrivastava, P. (1995). Environmental technologies and competitive advantage. Strategic Management Journal, 16, 183-200.
59. Srivastava, S. K. (2007). Green supply-chain management: A state-of-the-art literature review. International Journal of Management Reviews, 9(1), 53-80.
60. Stevenson, W. J., & Stevenson, W. J. (2002). Operations management (7th ed.). Boston: McGraw-Hill/Irwin.
61. Thomas, D. J., & Griffin, P. M. (1996). Coordinated supply chain management. European Journal of Operational Research, 94(1), 1-15.
62. Tsoulfas, G. T., & Pappis, C. P. (2006). Environmental principles applicable to supply chains design and operation. Journal of Cleaner Production, 14(18), 1593-1602.
63. UNIDO. (1993). Country survey:Republic of korea trends in technology transfer and effects on technological capacity building. Background Paper for Experts Meeting on Technology Trends, Vienna. 11-14.
64. Virtual Image Technology(VIT). Business process outsourcing. Retrieved 06/13, 2010, from http://www.vimagetech.com
65. Williamson, O. (1975). Transaction-cost economics: The governance of contractual process. Journal of Law and Economics, XXII (2), 233-261.
66. Wilson, E. J. (1994). The relative importance of suppliers selection criteria: A review and update. International Journal of Purchasing and Materials Management, 30(3), 35-41.
67. Zahedi, F. (1986). The analytic hierarchy process: A survey of the method and its applications. Interfaces, 11(1), 96-108.
68. Zaltman, G., & Burger, P. C. (1975). Marketing research: Fundamentals and dynamics Dryden Press.
69. Zhu, Q., & Geng, Y. (2001). Integrating environmental issues into supplier selection and management: A study of large and medium-sized state-owned enterprises in china. Greener Management International, , 27-40.
70. Zhu, Q., & Sarkis, J. (2004). Relationships between operational practices and performance among early adopters of green supply chain management practices in chinese manufacturing enterprises. Journal of Operations Management, 22(3), 265-289.
71. Zhu, Q., & Sarkis, J. (2006). An inter-sectoral comparison of green supply chain management in china: Drivers and practices. Journal of Cleaner Production, 14(5), 472-486.
72. Zhu, Q., Sarkis, J., & Lai, K. (2008). Confirmation of a measurement model for green supply chain management practices implementation. International Journal of Production Economics, 111(2), 261-273.
73. Zsidisin, G. A., & Siferd, S. P. (2001). Environmental purchasing: A framework for theory development. European Journal of Purchasing and Supply Management, 7, 61-73.

指導教授

何應欽(Ying-Chin Ho)

審核日期

2010-7-21

推文