探討高階主管對ERP導入影響之研究

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黃貞媚(Chen-Mei Huang) 查詢紙本館藏

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論文名稱

探討高階主管對ERP導入影響之研究
(Exploring the Impact of Top Managers on ERP implementation)

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摘要(中)

高階主管在資訊系統及ERP系統專案扮演了決定性角色，而且被認定為關鍵成功因素，在IS或ERP領域的文獻都被廣泛的探討及研究。領導特質一直被視為專案成功的一個重要的特性，而且在許多領域實證研究中被證實。此外，高階主管領導特質對組織績效有顯著的影響力，然而，目前在ERP研究領域中，從沒有研究去探討那一種高階主管領導特質對ERP專案成功有顯著的影響？
許多研究顯示沒有高階主管支持及參與，資訊系統專案導入不會成功，而且無法收到預期的成效。高階主管參與能強化專案團隊合作，能促使專案順利推動及進行，研究證實高階主管支持確實對ERP專案成敗的影響，但是較少有相關研究是針對高階主管的支持對於ERP團隊成員的合作議題進行較為深入的探討。
因此本研究試著去探討從高階主管的領導特質及參與對ERP專案導入之影響，分成兩個主要研究議，第一個主題係研究高階主管領導特質對ERP專案成功及組織績效的影響，第二個主題係結合高階主管的參與及專案團隊合作模式去探討對ERP系統的品質與使用者滿意度的影響。
結果顯示只有一種魅力領導特質對ERP專案成功有顯著且正向的影響，因為專案成功而改善了組織績效。高階主管的參與能促進專案團隊合作，透過改善ERP系統品質進而提升使用者滿意度。最後本研究也提出對企業在ERP系統導入的具體建議及未來的研究方向。

摘要(英)

Top management plays an imperative role in IS / ERP project that has been intensive studied and recognized as a critical success factor in project implementation. Leadership is constantly acknowledged as a prominent feature of project success and has been empirically validated in many fields. Besides, CEO leadership is also identified to have significant impact on organizational performance. However, according to the best of our knowledge, no work has been done that discuss which top management leadership style excels in supporting ERP project success to improve organizational performance.
Many studies have shown that without top management support or involvement, the desired IS can’t be implemented successfully; the anticipated benefit is difficult to reap.Top management involvement can enhance project teamwork to promise the project performs on track. Though there are many empirical examined IS success model to gather the IS / ERP success factors. However, no studies incorporate top management involvement with project collaboration to measure ERP success.
To fill these gaps, this study attempts to explore the impact of top managers on ERP implementation. Two major research issues are addressed; one is which transformational leadership styles of CEO have positive a relation with the improvement of organizational performance through successful ERP implementation, the other is how top management involvement incorporates Teamwork affect the ERP success?
The results show only the charismatic leadership style has a substantially positive affect on the improvement of organizational performance through successful ERP implementation. Top management involvement enhances Teamwork to improve ERP system qualities and, thus promote user satisfaction. The managerial suggestions and future research are discussed based on our findings.

關鍵字(中)

★ 使用者滿意
★ 團隊合作
★ 轉型領導
★ 組織績效
★ 高階主管的參與

關鍵字(英)

★ Transformational leadership
★ organizational performance
★ teamwork
★ user satisfaction
★ top management involvement

論文目次

Abstract…………………………………………………………………………………….i
Table of Contents………………………………………………………………………..... iv
List of Figures……………………………………………………………………………..vii
List of Tables………………………………………………………………………………viii
Chapter 1 Introduction...…………………………………………………………………...1
1-1 Background / Motivation ….……………………………………………………….1
1-2 Objectives…………………………………………………………………………..3
1-3 Overview…..………………………………………………………………..…...…4
Chapter 2 Literature Review…………………………..…….……………………..……...5
2-1 Leadership studies in IS / ERP projects…….…………..………………………….5
2-2 The role of top management in IS / ERP success …….………………....………..21
2-3 IS / ERP project team ………………….………………………………………….23
2-4 IS / ERP success ………………….…….………………...……………………. ..26
2-4-1 IS success model…………………………………………………………….27
2-4-2 Organizational performance………………………………………………... 29
2-4-3 User satisfaction…………………………………………………………….33
Chapter 3 The impact of CEO transformational leadership on organizational performance
through successful ERP implementation………………………………………........36
3-1 Research model………………..………………………………………………… 36
3-2 Methodology ……...……..……………………………………………………… 40
3-2-1 Data collection…………………………………………………………… 40
3-2-2 Measures…………………………………………………………………. 41
3-3 Results …………………………………………………………………………. 44
3-3-1 Data analysis………………………………………………………………. 44
3-3-2 Descriptive statistics………………………………………………………. 46
3-3-3 Measurement model assessing……………………………………………. 47
3-3-4 Structural model testing……………………………………………………. 49
Chapter 4 Exploring top management involvement and teamwork effect on ERP
success……..……………….……………………………….………………52
4-1 Research model…….…………………………………………………..……. 52
4-2 Methodology ……...………………………………………………….…….. 55
4-2-1 Data collection…….…………………………………………………. 55
4-2-2 Measures…………….……………………………………………….. 55
4-3 Results ………………………………………………………………………..58
4-3-1 Data analysis …………………………………………………………. 58
4-3-2 Descriptive statistic………………………………………………..…. 60
4-3-3 Measurement model assessing………….………………………………61
4-3-4 Structural model testing………….……………………………..……... 63
Chapter 5 Discussion and Conclusions.. .……………………………………………..... 65
5-1 The impact of CEO transformational leadership……………………………... 65
5-2 Top management involvement and team collaboration effect ….....…..……....67
5-3 Implication for theory………………………………………………………….69
5-3-1 CEO transformational leadership……………………………………….69
5-3-2 Top management involvement and team collaboration ………………..70
5-4 Implications for managers and practitioners …………………………….….. ..71
Chapter 6 Limitation and Future research ……………..……………………………......73
References.…………………….…………………………….…………………...............75
Appendix 1.…………………………………………………….………………...............92
Appendix 2.………………………………………………….…………………...............93
Appendix 3.………………………………………………….…………………...............95
Appendix 4.………………………………………………….…………………...............96

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指導教授

許秉瑜(Ping-Yu Hsu)

審核日期

2010-7-28

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