企業流程再造專案成效影響因素之探討

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：40

、訪客IP：3.128.31.156

姓名

吳依庭(Yi-ting Wu) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

企業流程再造專案成效影響因素之探討
(A Study on the Influence Factors for the Business Process Re-engineering (BPR) Project Success.)

相關論文

★ 企業流程為核心的食品產業運籌體系規劃:低溫物流部份	★ 以企業流程方法規劃整體飛航後勤維修體系之研究
★ 成衣產業導入ERP運籌管理方案之個案研究	★ 光電產業試產基地之生產最佳化模式：以光投影機為例
★ TFT LCD產業獲利因素之探討	★ 科技事業進行合併/讓售之決策過程與成效之個案探討
★ 企業治理、風險及遵循解決方案導入之個案研究-以職責分離資訊系統為例	★ 品質機能展開與多準則決策於設備開發應用
★ ERP導入品質因素對IFRS轉換專案之影響	★ ERP投資金額對服務品質及導入後IT治理目標之分析
★ ERP 導入問題對專案的影響	★ IFRS轉換對員工退休金計畫影響
★ IFRS轉換問題對IFRS效益的影響	★ 電子產業新產品開發參考模式之發展
★ 應用資料科學方法提昇國防裝備可靠度之研究－以防空系統為例	★ 企業資訊方案行銷歷程之探討-以MES為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

企業流程再造是從組織的根本重新思考，徹底的重新設計企業流程，以實現組織目標，獲致巨幅營運績效改善的管理方法。本研究以實證分析的方式探討企業流程再造專案成效影響之因素。研究結果顯示，組織實行企業流程再造專案時最重視「資訊部門人員參與的密集程度」、「企業流程再造的動機為經由作業標準化提高營運效能」、「公司評選BPR顧問考量因素為顧問團隊是否有輔導企業流程再造的經驗」、「公司評選BPR顧問考量因素為顧問團隊的溝通能力」、「公司評選BPR顧問考量因素為持續提供服務(專案後服務)」、「公司評選BPR方法論與軟體工具考量因素為BPR範圍內作業流程全面電腦化後所能達到的效能」、「公司評選BPR顧問考量因素為顧問團隊的專業能力」、「公司評選BPR顧問考量因素為顧問公司/顧問的信譽」、「公司的資訊硬體設備的整備程度」及「公司評選BPR顧問考量因素為顧問團隊的專案管理能力 (對計劃時程、品質、預算、目標的管控能力)」等十項主要因素。另一方面，企業流程再造專案對其成效影響最顯著的前十項因素為「顧問團隊所使用的企業流程再造方法論及軟體工具」、「公司現階段因『技術與創新』所帶來的競爭優勢程度」、「公司『經營績效指標 (KPI, Key Performance Indicators) 』的完整與明確程度」、「對流程與資訊系統配適度進行分析的深入程度」、「為維持營運品質之穩定性」、「公司『應用軟體』(指管理資訊系統、ERP、工廠自動化軟體、CRM等)的整備程度」、「公司於企業流程再造專案後，流程持續改進機制維持的程度」、「顧問團隊的專業能力」、「方法論是否有助於分析出經營目標與企業流程間的相關性」、「組織情境因素在公司現階段因『品牌』所帶來的競爭優勢程度」。

摘要(英)

Business Process Reengineering is the fundamental reconsider and radical redesign of the organization processes, in order to achieve drastic improvement of current performance in cost, service and speed.
This study investigated the effectiveness of business process reengineering project impact factors by empirical analysis.

關鍵字(中)

★ 變革管理
★ 企業流程再造

關鍵字(英)

★ business process re-engineering
★ change management

論文目次

摘要..........................................................................................................................i
目錄........................................................................................................................iii
表目錄.....................................................................................................................v
圖目錄....................................................................................................................vi
第一章緒論.........................................................................................................1
1.1 研究背景................................................................................................1
1.2 研究動機與目的....................................................................................1
1.3 研究流程................................................................................................2
第二章文獻回顧.................................................................................................3
2.1 企業流程管理的定義............................................................................3
2.2 實行企業流程管理................................................................................4
2.3 企業流程管理方法論............................................................................6
2.4 企業流程管理的挑戰...........................................................................11
2.4.1 以資訊科技為助力....................................................................11
2.4.2 組織特性與背景........................................................................12
2.4.3 變革管理....................................................................................13
2.5 小結.......................................................................................................14
第三章研究方法................................................................................................24
3.1 研究進行與分析程序...........................................................................24
3.2 研究構面之操作性定義與衡量...........................................................25
3.2.1 企業流程再造專案成效影響因素............................................25
3.2.2 企業統計變數衡量....................................................................29
3.3 研究設計...............................................................................................31
3.3.1 問卷設計及尺度衡量................................................................31
3.3.2 問卷內容....................................................................................32
3.3.3 問卷發放方法與資料選取........................................................32
3.4 統計分析方法.......................................................................................33
3.4.1 信度分析 (reliability analysis) .................................................33
3.4.2 敘述性統計分析 (descriptive statistics) ..................................34
3.4.3 變異數分析 (analysis of variance , ANOVA) ..........................34
3.5 小結.......................................................................................................34
第四章研究分析結果........................................................................................35
4.1 基本資料分析.......................................................................................35
4.1.1 問卷發放與回收概況................................................................35
4.1.2 填答者基本資料分析................................................................35
4.2 企業流程再造專案成效影響因素之分析...........................................39
4.2.1 信度分析....................................................................................39
4.2.2 敘述統計分析............................................................................40
4.3 變異數分析...........................................................................................51
4.3.1 企業流程再造動機對其成效之變異數分析............................51
4.3.2 企業流程再造的顧問、方法論與軟體工具
對其成效之變異數分析............................................................54
4.3.3 企業的組織情境對企業流程再造成效之變異數分析............61
4.3.4 企業的資訊整備程度對企業流程再造成效之變異數分析....68
4.3.5 企業流程再造專案參與成員對其成效之變異數分析............70
4.3.6 企業流程再造進行過程對其成效之變異數分析....................72
4.3.7 企業流程再造與變革管理對其成效之變異數分析................77
第五章結論與後續研究方向............................................................................80
5.1 結論.......................................................................................................80
5.2 研究限制及後續研究建議...................................................................81
參考文獻................................................................................................................82

參考文獻

1. 吳明隆 (2005)，SPSS統計應用學習實務─問卷分析與應用統計。二版。臺北市:知城數位科技
2. Aguilar-Savén, R.S. (2004). Business process modeling: review and framework. International Journal of Production Economics, 90 (2), 129-149.
3. Al-Mashari, M. and Zairi, M. (1999). BPR implementation process: an analysis of key success and failure factors. Business Process Management Journal, 5 (1), 87-112.
4. Andrew, C. (1994). Computing at work: empowering action by lowlevel users, Communication of the ACM, 37 (1), 53–105.
5. Attaran, M. and Wood, G. (1999). How to succeed at re-engineering. Management Decision, 37 (10), 752-757.
6. Barjis, J. (2008). The importance of business process modeling in software system design. Science of Computer Programming, 71 (1), 73-87.
7. Bayazit, O. and Karpak, B. (2007).An analytical network process-based framework for successful total quality management(TQM):An assessment of Turkish manufacturing industry readiness. International Journal of Production Economics, 105 (1), 79-96.
8. Becker, J. and Kugeler, M. (2005). Roseman M. Prozessmanagement - Ein Leitfaden zur prozessorientierten Organisationsgestaltung. 5th edition. Berlin Heidelberg, Springer Verlag.
9. Boyd, H., Westfall R. and Stasch S. (1991). Marketing Research. 7th ed. Homewood: Richard D. Irwin.
10. Brancheau, J. C., Janz, B. D., and Wetherbe, J. C. (1996).Key issues in information systems management: 1994–95 SIM Delphi results. MIS Quarterly, 20 (2), 225-242.
11. Broadbent M.,Weill P., and Clair D. St.(1999). The implications of information technology infrastructure for business process redesign. MIS Quarterly, 23 (2), 159-182.
12. Carnaghan, C. (2006). Business process modeling approaches in the context of process level audit risk assessment: An analysis and comparison. International Journal of Accounting Information Systems, 7 (2), 170-204.
13. Chan, S. L. and Choi, C. F. (1997). A conceptual and analytical framework for business process reengineering. International Journal of Production Economics, 50 (2-3), 211-223.
14. Cheung, F. K.T., Kuen, J. L.F., and Skitmore, M. (2002) Multi-criteria evaluation model for selection of architectural consultants. Construction Management and Economics, 20(7), pp. 569-580.
15. Chiplunkar, C., Deshmukh, S. G., and Chattopadhyay, R. (2003). Application of principle of event related open systems to business process reengineering. Computers & Industrial Engineering, 45 (3), 347-374.
16. Clemons, E. K., Reddi, S. P., and Row, M. C. (1993). The impact of information technology on the organization of economic activity: the "move to the middle" hypothesis, Journal of Management Information Systems 10 (2), 9-35.
17. Cooper, D. R., Shindler. P. S. (2006). Business research method. 9th ed. New York: McGraw-Hill.
18. Cummings, T.C, and Huse, E.F. (1989). Organizational Development and Change. New York, West Publishing.
19. Damij, N., Damij T., Grad J. and Jelenc F. (2008). A methodology for business process improvement and IS development. Information and Software Technology, 50 (11), 1127-1141.
20. Davenport, T. H. and Short, J. E. (1990). The New Industrial Engineering: Information Technology and Business Process Redesign. Sloan Management Review, 31 (4), 11-17.
21. Davenport, T. H. (1993). Process Innovation. Harvard Business School Press, Boston, MA.
22. Donaldson, L. (2001). The contingency theory of organizations. Thousand Oaks, CA, Sage Publications.
23. Glassey, O. (2008). A case study on process modeling: three questions and three techniques. Decision Support Systems, 44 (4), 842-853.
24. Grabski, S. V. and Leech, S. A. (2007). Complementary controls and ERP implementation success. International Journal of Accounting Information Systems, 8 (1), 17-39
25. Grover, V.,Jeong S. R., Kettinger W. J. and Teng J. T. C. (1995). The implementation of business process reengineering. Journal of Management Information System,12 (1), 109-144
26. Grover, V., Lederer, A. L. ,and Sabherwal, R. (1988). Recognizing the politics of MIS. Information and Management, 14 (3), 145-156.
27. Grover V. (1998). The influence of information technology diffusion and business process change on perceived productivity: the IS executive's perspective. Information & Management, 34 (3), 141–160.
28. Gunasekaran, A. and Kobu, B. (2002). Modeling and analysis of business reengineering. International Journal of Production Research, 40 (11), 2521-2546.
29. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., Tatham, R. L. (2006). Multivariate data analysis. Sixth ed. New Jersey: Praeson Education.
30. Harkness, W. L. , Kettinger, W. J.,and Segars, A. H.(1996). Sustaining process improvement and innovation in the information services function: lessons learned at the Bose corporation. MIS Quarterly 20 (3), 349-368.
31. Hammer, M., & Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution. New York: Harper Business.
32. Harmon, P. (2007). Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. Burlington: Morgan Kaufmann Publishers.
33. Herzog N.V., Tonchia S, Polajnar A. (2009). Linkages between manufacturing strategy, benchmarking, performance measurement and business process reengineering. Computers & Industrial Engineering, 57 (3), 963-975.
34. Hopper, T M., Paolo Quattrone (2006).What is IT? SAP, accounting and visibility in a multinational organization. Information and Organization, 16 (3), 212-250.
35. Huang, S.-M., Yen, D.C., Hung, Y.-C., Zhou Y.-J. and Hua J.-S.(2009). A business process gap detecting mechanism between information system process flow and internal control flow. Decision Support Systems, 47 (4), 436-454.
36. Kettinger, W. J., Teng, J. T. C., and Guha, S. (1997). Business process change: a study of methodologies, techniques, and tools. MIS Quarterly, 21 (1), 55-79.
37. Khosrowpour M. (1997). Cases on Information Technology Management in Modern Organizations (Series in Information Technology Management).Idea Group Publishing.
38. Lawrence, P. R., and Lorsch, J. W. (1967). Organization and environment: Managing differentiation and integration. Boston, MA, Division of Research Graduate School of Business Administration Harvard University.
39. Lederer, A.L., and Sethi, V. (1991). Critical dimensions of strategic information systems planning. Decision Sciences, 22 (1), 104-119.
40. Lee, S. and Ahn, H. (2008).Assessment of process improvement from organization change. Information & Management, 45 (5), 270-280.
41. Lewin, K. (1951). Field Theory in Social Science. New York, Harper and Row.
42. Love, P. E. D. and Gunasekaran, A. (1997). Process reengineering: a review of enablers. International Journal of Production Economics, 50 (2-3), 183-197.
43. Lucas Jr. H. C., and Baroudi, J.(1994). The role of information technology in organizational design. Journal of Management Information Systems, 10 (4), 9-23.
44. Markus, M.L. (1983). Power, politics and MIS implementation. Communications of the ACM, 26 (6), 430-444.
45. Maull, R.S., Tranfield, D.R., and Maull, W. (2003). Factors characterizing the maturity of BPR programmes. International Journal of Operations & Production Management, 23 (6), 596-624.
46. Mintzberg, H. (1980). Structure in 5's: A Synthesis of the Research on Organization Design. Management Science, 26 (3), 322–341.
47. Morton, N. A. and Hu, Q. (2008). Implications of the fit between organizational structure and ERP:A structural contingency theory perspective. International Journal of Information Management, 28 (5), 391-402.
48. Ortiz, A., Lario, F. and Ros, L. (1999). Enterprise integration-business process integrated management: a proposal for a methodology to develop enterprise integration programs. Computers in Industry, 40 (2-3), 155-171.
49. Ozcelik Y. (2010). Do business process reengineering projects payoff? Evidence from the United States. International Journal of Project Management, 28 (1),7-13.
50. Phalp, K. T. (1998). CAP framework for business process modelling, Information and Software Technology. 40 (13), 731- 744.
51. Pollalis Y. A. (1996). A System approach to change management: integrating IS planning, BPR, and TQM. Information Systems Management, 13 (2), 19–25.
52. Radhakrishnan, A., Zu, X., and Grover V. (2008). A process-oriented perspective on differential business value creation by information technology: An empirical investigation. Omega, 36 (6), 1105-1125.
53. Reijers, H. A. and Mansar,S. L. (2005). Best practices in business process redesign:validation of a redesign framework. Computers in Industry, 56 (5), 457–471.
54. Reijers, H. A. and Wil M.P. van der Aalstb (2005).The effectiveness of workflow management systems: Predictions and lessons learned. International Journal of Information Management, 25 (5),458-472
55. Robey, D., and Boudreau, M.-C. (1999). Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications. Information Systems Research, 10 (2), 167–185.
56. Robyn L. R. (2010). Process-based view of agility: The value contribution of IT and the effects on process outcomes. International Journal of Accounting Information Systems, 11 (4), 297-313.
57. Scheer, A.-W. (1998). Business Process Engineering Study Edition: Reference Models for Industrial Enterprises. Berlin Heidelberg, Springer-Verlag.
58. Scheer, A.-W. and Hoffmann, M. (1999). From business process model to application system: developing an information system with the House of Business Engineering (HOBE). Lecture Notes in Computer Science, 1626, 2-9.
59. Scheer, A-W. and Nüttgens, M. (2000). ARIS architecture and reference models for business process management. Lecture Notes in Computer Science, 1806, 366-79.
60. Silvestro, R. and Westley, C. (2002). Challenging the paradigm of the process enterprise:a case-study analysis of BPR implementation. Omega, 30 (3), 215-225.
61. Stevens, S. S. and Galanter, E. H. (1957). Ratio scales and category scales for a dozen perceptual continua. Journal of Experimental Psychology, 54 (6), 377-411.
62. Teng, J. T. C., Grover, V., and Fiedler, K. D. (1996). Developing strategic perspectives on business process reengineering: from process reconfiguration to organizational change. Omega, 24 (3), 271-294.
63. Trienekens, J. J. M., Kusters, R. J., Rendering, B., Stokla K.(2005). Business-oriented process improvement: practices and experiences at Thales Naval The Netherlands (TNNL).Information and Software Technology , 47 (2), 67-79.
64. Trkman, P.(2009). The critical success factors of business process management. International Journal of Information Management,30 (2), 125-134.
65. Wang, E.T.G., Lin, C.C.-L., Jiang, J. J. and Klein G.(2007).Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer. International Journal of Information Management, 27 (3),200-212.
66. Wil M.P. van der Aalst (2006).Matching observed behavior and modeled behavior:An approach based on Petri nets and integer programming. Decision Support Systems , 42 (3), 1843-1859.
67. Wu I.-L.(2002). A model for implementing BPR based on strategic perspectives:an enpirical study. Information & Management, 39 (4), 313-324.
68. Wu I.-L.(2003). Understanding senior management's behavior in promoting the strategic role of IT in process reengineering: use of the theory of reasoned action. Information and Management, 41 (1), 1-11
69. Zakarian, A. and Kusiak, A. (2001). Process analysis and reengineering. Computers & Industrial Engineering, 41 (2), 135-150.

指導教授

呂俊德(Jun-Der Leu)

審核日期

2011-7-24

推文