組織支持認知與員工工作績效和組織公民行為之關係－領導部屬交換關係的中介影響

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許慶霖(Ching-lin Hsu) 查詢紙本館藏

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企業管理學系

論文名稱

組織支持認知與員工工作績效和組織公民行為之關係－領導部屬交換關係的中介影響
(the relationships between perceived organizational support, leader-member exchange, job performance and organizational citizenship behaviors)

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摘要(中)

本研究以209對主管與部屬研究，探討組織支持認知是否會影響領導－部屬交換關係及領導－部屬交換關係對員工工作績效與組織公民行為的影響，進一步分析領導－部屬交換關係對組織支持認知與員工工作績效和組織公民行為的中介影響效果。研究結果證實員工組織支持認知對領導－部屬交換關係有正向影響；而領導－部屬交換關係對員工工作績效及組織公民行為有正向影響；在中介效果方面，領導－部屬交換關係僅對組織支持認知與組織公民行為有部份中介影響，對員工工作績效的中介效果則不顯著。

摘要(英)

With the samples from 209 leader-member relationships, this study investigated the relationships between perceived organizational support, leader-member exchange, job performance and organizational citizenship behaviors. It is found that employees’perceived organizational support has a positive effect on leader-member exchange, and the quality of leader-member exchange has a positive effect on employees’job performance and organizational citizenship behaviors. The mediating effect of leader-member exchange between perceived organizational support and organizational citizenship behaviors is partly confirmed, and the mediating effect of leader-member exchange between perceived organizational support and job performance is not confirm.

關鍵字(中)

★ 組織公民行為
★ 工作績效
★ 交換關係
★ 組織支持

關鍵字(英)

★ pos
★ lmx
★ performance
★ ocb

論文目次

第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 4
第三節研究流程 5
第二章文獻探討 6
第一節組織支持認知(POS) 6
第二節領導部屬交換關係(LMX) 10
第三節工作績效 15
第四節組織公民行為(OCB) 18
第五節各研究變項間的關係 25
第三章研究方法 28
第一節研究架構 28
第二節研究變項量表與衡量工具 29
第三節研究流程與設計 31
第四節研究分析方法 32
第四章結果分析 33
第一節問卷信度分析 33
第二節研究樣本之描述性統計分析 34
第三節各研究變項之相關分析 36
第四節各研究變項之迴歸分析 37
第五章討論與建議 43
第一節研究結論 43
第二節研究貢獻與管理意涵 46
第三節研究限制與未來建議 49
參考文獻 51
問卷 62

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指導教授

陳春希(Chun-Hsi Chen)

審核日期

2011-7-24

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