女性資訊科技專業人員之工作環境對職家衝突與工作滿意之關聯

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：43

、訪客IP：3.137.175.199

姓名

温雅茹(YA-JU WEN) 查詢紙本館藏

畢業系所

人力資源管理研究所

論文名稱

女性資訊科技專業人員之工作環境對職家衝突與工作滿意之關聯
(The Relationships with Female ICT Professionals of The Work Environment, Work Family Conflict and Job Satisfaction)

相關論文

★ 空服員之工作特性、工作壓力源與個人壓力反應	★ 人力資源管理活動對員工離職意願之影響- 以工作滿意度為中介變項
★ 直線主管之管理訓練與其參與人力資源管理活動之關聯	★ 直線經理參與人力資源管理活動之影響因素探討
★ 員工風險承擔對個人持股意願之影響	★ 人力資本投資、知識分享與組織績效之關聯
★ 人力資源部門跨界活動對企業採行高績效人力資源管理實務之影響	★ 賦權感知、工作滿意、組織承諾與服務行為之相關性研究―以某連鎖便利商店為例
★ 業務代表人格特質與核心職能對績效影響的探討 —以某藥廠為例	★ 實施利益分享制度對心理賦權感及工作滿意之影響
★ 員工股票獎酬對員工心理所有權之影響---以內外控人格特質為干擾變項	★ 組織氣候感知、組織承諾與組織公民行為之關聯
★ 人力資源高績效工作實務、創新氣候與組織績效之關聯－以IC設計產業為例	★ 高績效工作實務對員工知識分享行為之影響 -
★ 人格特質與工作績效之關係研究─以航空服務業空服人員為例	★ 員工對功能彈性氣候的感知對工作滿意度的影響以工作自主與工作要求為中介變項

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

台灣資訊科技的發展改變了資訊科技內部組織設計，尤以資訊科技專業人員需面對性別不平等的工作文化，以及普遍長工時等二大議題。然而當女性資訊科技專業人員面對這獨特的工作環境，產生職家衝突狀況，甚至對職涯亦產生階段性的重大影響，進而影響工作滿意。
本研究針對現今台灣資訊科技產業中的資訊科技企業之女性資訊科技專業人員做為研究對象，探討女性資訊科技專業人員之工作環境對職家衝突與工作滿意的影響。採用問卷調查方式，並對資料進行量化分析，經由描述性統計、信度、相關與階層迴歸等分析之統計方法進行實證研究，研究結果歸納如下：
1. 人口學(年齡、教育程度、婚姻、是否有六歲以下小孩、是否與公婆同住、畢業科系、目前服務產業別、服務部門、目前職位、現職工作年資、職場工作總年資)與工作環境(長時間的工作型態、性別文化)、職家衝突、工作滿意具有部份相關。
2. 工作環境與工作滿意無顯著相關性；相反地，工作環境與職家衝突、職家衝突與工作滿意皆有顯著相關性。
3. 工作環境與工作滿意無顯著影響；相反地，工作環境與職家衝突、職家衝突與工作滿意皆有顯著影響。
依據研究結果發現，資訊科技組織應該要去重視資訊科技專業人員所處的工作環境，像是長工時與性別不平等情況所引起職家衝突。建議後續可以擴大研究範圍、變項與抽樣對象等加以研究。

摘要(英)

The development of ICT in Taiwan changes the organizational design in ICT. This research will focus on the women who work as ITC professionals in information technology industry in Taiwan. Furthermore, this research will investigate the influence between the work environment of female ICT professionals, work family conflict and job satisfaction. Questionnaires will be used in the research. Then, the data will be analyzed by quantity methods, such as: descriptive statistics, reliability, correlation and hierarchical regression analysis. The result of this research can be summarized as follow:
1. Demographic variables (age, education, marital, having children who under six years old or not, living with father and mother in-laws or not, major, working in which industry, working in which department, the current position, the seniority in this work, the seniority in their career) have partial influence with work environment (working overtime and the culture of gender inequality), work family conflict, and job satisfaction.
2. Work environment to job satisfaction was no significant correction; on the contrary, both work environment to work family conflict and work family conflict to job satisfaction have significant correction.
3. There is no significant influence between work environment and job satisfaction; on the contrary, both work environment to work family conflict and work family conflict to job satisfaction have significant influences.
According to the result of this research, ICT organizations should more emphasize the work environment of ICT professionals, such as, work family conflict which is cause by work overtime and the gender inequality. The suggestions to the further research are that researchers can explore to expand the scale of research and use other variables and sample groups.

關鍵字(中)

★ 工作環境
★ 工作滿意
★ 職家衝突

關鍵字(英)

★ Job Satisfaction
★ Work Family Conflict
★ Work Environment

論文目次

中文提要..........................................iii
英文提要...........................................iv
謝誌辭..............................................v
目錄.............................................vi
圖目錄...........................................viii
表目錄.............................................ix
第一章、緒論........................................1
第一節研究動機.................................1
第二節研究目的.................................2
第二章、文獻探討....................................3
第一節資訊科技產業之定義.......................3
第二節資訊科技專業人員之工作環境...............6
一、資訊科技專業之工作技能要求..............8
二、資訊科技專業之工作時間.................11
三、資訊科技專業之工作文化.................12
四、工作滿意...............................15
第三節職家衝突................................16
第四節工作環境、工作滿意與職家衝突............19
一、工作環境與工作滿意.....................19
二、工作環境與職家衝突.....................20
三、職家衝突與工作滿意.....................22
第三章、研究設計與方法.............................23
第一節研究架構................................23
第二節研究變數之操作性定義與問卷設計..........24
第三節研究方法................................27
第四章、研究結果...................................28
第一節樣本描述................................28
第二節研究變項之相關分析......................35
一、人口學變項與主研究變項之相關...........35
二、工作環境、工作滿意與職家衝突之相關.....37
第三節工作環境、工作滿意與職家衝突之迴歸分析..38
第五章、結論與建議.................................42
第一節研究發現................................42
第二節管理意涵................................46
第三節研究限制與未來研究方向..................48
參考文獻...........................................50
附錄一：問卷.....................................58

參考文獻

中文部分
1. Michael Quinn Patton，吳芝儀、李奉儒譯，質的評鑑與研究，桂冠出版社，1999。
2. Uma Sekaran，祝道松、林家五譯，企業研究方法，智勝出版社，2003。
3. 王仁志，「雙薪家庭中男性工作壓力與家庭衝突對生活滿意度之影響」，網路主會學通訊期刊，第53期：53-65，2006。
4. 李和健，「工作限制、家庭責任與職家衝突之關聯:以社會支持為調節因子」，國立中央大學人力資源管理研究所碩士論文，2007。
5. 巫嘉玲，「台北市咖啡連鎖店兼職人員工作表現與工作滿足之相關研究」，中國文化大學生活應用科學研究所碩士論文，2004。
6. 林麗貞，「資訊通信科技與台灣經濟成長」，台灣經濟論衡，第5卷第7期：37-47，2007。
7. 胡政源、林曉芳，企業研究方法-SPSS的應用實例，鼎茂出版社，2004。
8. 許士軍，管理學，東華書局，台北，1995。
9. 陳俊谷，「工作資源、職家衝突及其後果」，國立中央大學人力資源管理研究所碩士論文，2006。
10. 詹維玲，「資訊通信科技與台灣經濟成長來源之計量分析」，行政院經濟建設委員會委託研究計畫，2004。
11. 葉乃嘉，研究方法的第一本書-從知識管理進入研究工作的遊戲規則，五南圖書出版股份有限公司，2008。
12. 崔來意、溫金豐，「高科技組織女性專業人員工作-家庭衝突、工作倦怠及離職意願關係之研究」，人力資源與台灣高科技產業發展，163-186，中央大學台灣經濟發展研究中心，2001。
13. 溫福星、邱皓政，「組織研究中的多層次調節式中介效果：以組織創新氣氛、組織承諾與工作滿意的實證研究為例」，管理學報，第26卷第2期：189-211，2009。
14. 蔡曉薇，「實際工作預覽與工作滿意、離職傾向之關係研究」，國立臺灣科技大學企業管理系碩士論文，2005。
15. 蔡蕙安，「台灣高科技產業之發展與相關實證課題探討」，經濟論文叢刊，第36卷第2期，183-233，2008。
16. 潘錫君，「工作壓力對工作滿意度之影響：以組織承諾為調節變項」，國立中央大學人力資源管理研究所碩士論文，2008。
英文部分
1. Abigail Gregory. & Susan Milner (2009). Editorial: Work–life Balance: A Matter of Choice? Gender, Work and Organization. 16(1):1-13.
2. Allen, T. D., David E. L. Herst, Bruck, C. S., & Sutton, M. (2000). Consequences Associated With Work-to-Family Conflict: A Review and Agenda for Future Research. Journal of Occupational Health Psychology, 2:278-308.
3. Alison A., Helen R.,Angela T., Claire K.(2004). Women in North West Information Technology. Information Systems Institute University of Salford.
4. Annelies E M van Vianen & Agneta H Fischer.(2002).Illuminating the glass ceiling: The role of organizational culture preferences. Journal of Occupational and Organizational Psychology, 75:315-337.
5. Badreya Al Jenaibi.(2010).Job Satisfaction:Comparisons Among Diverse Public Organizations in the UAE. Management Science And Engineering,4(3):60-79.
6. Bartol, K. M., & Aspray, W. (2006). The transition of women from the academic world to the IT workplace: A review of the relevant research. In J. M. Cohoon and W. Aspray (Eds.), Women and information technology: Research on underrepresentation. Cambridge, MA: The MIT Press.
7. Bram S. & Kea T. (2005). Workers and Their Willingness to Learn: Will ICT-Implementation Strategies and HRM Practices Contribute to Innovation? Creativity and Innovation Management, 14(2):151-159.
8. Bosch, G. (1997). Annual working hours: An international comparison. In G. Bosch, D. Meulders, & F Michon (Eds.), Working-time: New issues, new norms, and new measures, Belgium: CIACO, DULBEA.
9. Burke, M. J., C.C. Borucki, & A.E. Hurley (1992). Reconceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective. Journal of Applied Psychology, 77:717-729.
10. Byron K. (2005). A meta-analytic review of work-family conflict and its antecedents. Journal of Vocational Behavior, 67:169-198.
11. Cammann, C., Fichman, M. Jenkins, D., & Klesh, J. (1979). The Michigan Organizational Assessment Questionnaire. Unpublished manuscript, University of Michigan, Ann Arbor.
12. Carlson, D. S., Kacmar, K. M., & Williams, L. J. （2000）. Construction and initial validation of a Multidimensional measure of work-family conflict. Journal of Vocational Behavior, 56, 249-276.
13. Cribbin,J.J.(1946).Effective management leadership. Bostion:American Management Association Inc.
14. Carlson, D. S., Kacmar, K. M. & Williams, L. J. (2000). Construction and Initial Validation of a Mulitidimensional Measure of Work-Family Conflict. Journal of Vocational Behavior, 56: 249-276.
15. Chambers, D. L. (1989). Accommodation and satisfaction: Women and men lawyers and the balance of work and family, Law and Social Inquiry, 14:251-287.
16. Chinintorn Nakhata. (2010).The Relationship between Job Dimensions and Job Satisfaction of SME Entrepreneurs in Thailand. Journal of American Academy of Business, Cambridge. 15(2): 220-227.
17. Christensen & Kathleen E.(1990). Flextime: A Viable Solution to Work/Family Conflict? , Journal of Family Issues, 11(4):455-476.
18. Christopher J Mathis & Ulysses J Brown III.(2008).Work-family conflict and job satisfaction: the mediating effects of job-focused self-efficacy. Journal of Organizational Culture,12(1):93-106.
19. Chiu, W., & Ng, C. (1999). Women-friendly HRM and organizational commitment: A study among womenand men of organizations in Hong Kong. Journal of Occupational and Organizational Psychology, 72, 485-502.
20. Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis, Psychological Bulletin, 98, 310-357.
21. Colette Fagan. (2001).The temporal reorganization of employment and the household rhythm of work schedules: The Implications for gender and class relations. The American Behavioral Scientist, 44(7):1199-1212.
22. Cooper, A. C., & Artz, K. W. (1995). Determinants of satisfaction for entrepreneurs. Journal of Business Venturing, 10:439-457.
23. Cooper, C. L., & Marshall, J. (1978). Sources of managerial and white collar stress. New York: John Wiley and Sons.
24. Courtney F. & John C. (2010).Role Conflict, Role Ambiguity, Job Satisfaction, and Burnout among Financial Advisors. Journal of American Academy of Business. 15(2):256-261.
25. David K. Foot (1998),The Time is Right: Voluntary Reduced Worktime and Workforce Demographics, Canadian Studies in Population, 25(2):91-114.
26. Debbie E. & Clem H. (2005).Training and Employment of Women ICT Technicians: a report of the JIVE MCSE project.
27. Dessler, G. (1994). Human Resource Management. NJ: Prentice- Hall.
28. Eagle, B. W., Miles, E.W. & Icenogle, M. L. (1997). Interrole conflicts and the permeability of work and family domains: Are there gender differences? Journal of Vocational Behavior, 50:168-184.
29. Eby, L. T., Douthitt, S. S., Perrin, T., Noble, C. L., Atchley, K. P., & Ladd, R. T.（2002）. Managerial support for dual-career relocation dilemmas. Journal of Vocational Behavior, 60:354-373.
30. Fox, M.L., Dwyer, D.J. and Ganster, D.C. (1993), Effects of stressful job demands and control on physiological and attitudinal outcomes in a hospital setting. Academy of Management Journal, 36:289-318.
31. Frenkel, K. (1999). Women and computing. Communications of the ACM, 33, 33-46.
32. French, J. (1962). A programmatic approach to studying the industrial environment and mental health. Journal of Social Issues, 18:1-47.
33. Gérard V. & Patricia V. (2005). Work organization and skills in ICT professions: the gender dimension.
34. Greenhaus, J. H. (1988). The intersection of work and family roles: Individual, interpersonal and organizational issues, Journal of Social Behavior and Personality, 3:23-44.
35. Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and
family roles. Academy of Management Review, 10(1):76-88.
36. Gregson, T. (1991). The separate constructs of communication satisfaction and job satisfaction. Educational and Psychological Measurement, 51(1):39-48.
37. Greenhaus, J. H., Collins, K. M., Singh, R. & Parasuraman, S. (1997). Work and family influences on departure from accounting, Journal of Vocational Behavior, 50:249-270.
38. Gutek, B. A., Searle, S. & Klepa, L. (1991). Rational versus gender role explanations for work-family conflict, Journal of Applied Psychology, 76: 560-568.
39. Herman, J. B. & Gyllstrom, K. K. (1977). Working man and women: Inter- and intra-role conflict. Psychology of Women Quarterly, 1, 319-333.
40. Hermien Indrawati. (2006). An Economic Evaluation on the Contribution of
Information and Communications Technology (ICT) in Major Countries, Feng Chia University Department of International Trade Master’’s thesis.
41. Hemenway, K. (1995). Human nature and the glass ceiling in industry. Communication of the ACM, 18(1), 55-62.
42. Hinrichs, K., Roche, W., & Sirianni, C. (Eds.). (1991). Working time in transition: The political economy of working hours and industrial relations.
43. Isabel Metz & Alan Simon. (2008).A focus on gender similarities in work experiences in senior management; A study of an Australian bank builds the case. Equal Opportunities International, 27(5):433-454.
44. Jamal, M. (1990). Relationship of job stress & Type-A behavior to employees, job satisfaction,organization commitment, psychosomatic health problems & turnover motivation. Journal of Human Relations, 43(8):727-738.
45. Jan A.P. Hoogervorst, Paul L. Koopman & Henk van der Flier. (2002). Human resource strategy for the new ICT-driven business context. The International Journal of Human Resource Management, 13(8):1245–1265.
46. Janssen P.P.M., Peeters M.C.W., de Jonge J., Houkes I., Tummers G.E.R. (2004). Specific relationships between job demands, job resources and psychological outcomes and the mediating role of negative work-home interference. Journal of Vocational Behavior, 65:411-429.
47. Jean E Wallace (1999). Work-to-nonwork conflict among married male and female lawyers. Journal of Organizational Behavior, 20(6):797-816.
48. Jorge & Heloísa. (2006). Measuring job satisfaction in surveys-Comparative analytical report. European Foundation for the Improvement of Living and Working Conditions.
49. Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D. & Rosenthal, R.A. (1964). Organizational stress: Studies in role conflict and ambiguity. New York:Wiley.
50. Kamerman, S.B. & Kahn, A.J. (1987). The responsive workplace: Employers and a changing labor force. Columbia University Press.
51. Karasek, R. (1979), "Job demands, job decision latitude and mental strain", Administrative Science Quarterly, 24:129-44.
52. Karasek, R., &Theorell, T.（1990）.Healthy work: stress, productivity, and the reconstruction of working life. Basic Books : New York.
53. Locke, E. A. (1976). Handbook of industrial and organizational psychology. In M. D. Dunnette (Ed.), The nature and causes of job satisfaction. Chicago: Rand McNally. 1297-1349.
54. López-Bassols, V. (2002). ICT Skills and Employment, OECD Science, Technology and Industry Working Papers, OECD Publishing.
55. Lunenbrug, F. C. &Ornstein, A. C. ( 2000). Educational administration: Concepts and Practices(3rd ed.). California: Wadsworth., Inc.
56. Maier, M. (1999). On the gendered substructure of organization: Dimensions and dilemmas of corporate masculinity. In G. N. Powell (Ed.), Handbook of gender and work , 69-94. Thousand Oaks, CA: Sage Publications.
57. Maslow, A. H. (1954). Motivation and Personality. New York: Harper & Brothers Pub, 146-150.
58. McDonald, P., Brown, K. and Bradley, L. (2005) .Explanations for the provision-utilisation gap in work–life policy. Women in Management Review, 20(1): 37–55.
59. Mowday, R. T., Koberg, C. S., & McArther, A. W. (1984). The psychology of the withdrawal process: A cross-validation test of Mobley’’s Intermediate linkages Model of Turnover in two samples. Academy of Management Journal, 27:19-9 A.
60. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
61. Paul E Spector, Tammy D Allen, Steven A Y Poelmans, Laurent M Lapierre, et al. (2007). Cross-national differences in relationships of work demands, job satisfaction,and turnover intentions with work-family conflict. Personnel Psychology, 60(4):805-835.
62. Peter E D Love, David J Edwards. (2005). Taking the pulse of UK construction project managers’’ health: Influence of job demands, job control and social support on psychological wellbeing. Engineering, Construction and Architectural Management. 12(1):88-101.
63. Porter, L.W., and Lawler, E. E..（1968）. What Attitudes Tell about Motivation, Harvard Business Review, 46(1):118-126.
64. Porter, L. W., Steers, R. M., & Mowday, R. T. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5):603-609.
65. Powell, G. N. (1999). Reflections on the glass ceiling. Recent trend and future prospects. In G. N. Powell (Ed.), Handbook of gender and work, 325-346. Thousand Oaks, CA: Sage Publications.
66. O’’Driscoll, M. P., Poelmans, S., Kalliath, T., Allen, T. D., Cooper, C. L., & Sanchez, J.L. （2003）. Family-responsive interventions, perceived organizational and supervisor support, work-family conflict and psychological strain., International Journal of Stress Management, 10:326–44.
67. Roethlisberger, F. J., & Dickson, W J. (1939). Management and the worker. Cambridge, MA: Harvard University Press.
68. Ronald B., Mustafa K.& Lisa F.(2009).Gender differences in work experiences, satisfactions and wellbeing among physicians in Turkey. Gender in Management. 24(2):70-91.
69. Rose Mary Wentling &Steven Thomas.(2009).Workplace Culture that Hinders and Assists the Career Development of Women in Information Technology. Information Technology, Learning, and Performance Journal, 25(1):25-42.
70. Seron, C. & Ferris, K. (1995). Negotiating professionalism: The gendered social capital of flexible time, Work and Occupations, 22:22-47.
71. Small, S. A. & Riley, D. (1990). ’’Toward a multidimensional assessment of work spillover into family life’’, Journal of Marriage and the Family, 52:51-61.
72. Smith, P.C., Kendall, L.M., & Hulin, C.L. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. Rand McNally Psychology Series, Rand McNally & Company.
73. Thomas, L. T., & Ganster, C. D. (1995). Impact of family-supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology, 80: 6-15.
74. United Nations Development Report (1996). Human development report 1996. New York: Oxford University Press.
75. Wang, P, Lawler, J & Shi, K. (2010). Work－Family Conflict, Self-Efficacy, Job Satisfaction, and Gender: Evidences, Asia. Journal of Leadership & Organizational Studies, 17 (3):298-308.
76. Warren, J. A. & Johnson, P. J. (1995). The Impact of Workplace Support on Work-Family Role Strain. Family Relations. 44:163-169.

指導教授

劉念琪(Nien-Chi liu)

審核日期

2012-6-18

推文