廢棄手機處理方案關鍵因素之研究

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姓名

羅瑞鈴(Jui-ling Lo) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

廢棄手機處理方案關鍵因素之研究
(The Study of Key Factors on the Alternatives for Dealing with Mobile Phone)

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本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

台灣每年售出的手機約為七百萬支，但廢棄手機回收率卻未達三成，廢棄手機之數量不容小覷。廢棄手機回收的主要原因為手機有90%的部分可以再次利用，並擁有相當高的回收價值，且可避免有毒物質造成環境汙染。
本研究參考國內外相關理論文獻，整理各國手機回收系統運作現狀，得出知識、態度、便利性、法規與經濟性等五大構面及十九項評估要素及資源回收、閒置家中與直接丟棄三個手機處理方案，透過階層分析法建立廢棄手機回收決策架構，找出影響民眾在廢棄手機回收處理方式選擇之重要影響因素。
研究結果顯示，民眾在決定如何處理廢棄手機時，便利性與經濟誘因是最大的兩個關鍵構面。進一步探討，處理流程便利性以及回收獎勵金是最關鍵的影響因素。敏感度分析得知，態度構面下的家庭習慣讓受訪者傾向選擇閒置家中，顯見目前家庭之手機廢棄方式普遍為閒置家中。
因此除了增加回收的便利性及提供實質獎勵金與獎勵品等正面經濟誘因外，由於現階段家庭習慣對於將廢棄手機閒置家中，更應從家庭教育著手來加強對於回收的正面態度。

摘要(英)

The selling volume of new mobile phone in Taiwan is close to seven million per year. Huge amount of waste mobile phones are generated every year. The recycling rate of waste mobile phone is less than 30%, which is too low. Recycling mobile phone is valuable, and can bring high recycling value. At the same time, recycling can prevent the environment from being polluted.
The related literature and the applications from several countries we collected and organized help to generate five dimensions, nineteen factors, and three alternatives. By using Analytic Hierarchy Process (AHP), it built up an evaluation model and the decision making structure to find out the key factors that influence people in dealing with their waste mobile phones.
Results indicate that the convenience and the economic inducement are the top two key dimensions; the convenience of dealing process and monetary incentives are the top two key factors for people. According to the sensitivity analysis, the family habits cause people leave the waste mobile phone at home instead of recycling.
Therefore, in addition to increase recycling convenience and to provide substantial positive economic incentives, the positive attitude towards recycling through family education should be strengthen.

關鍵字(中)

★ 廢棄手機
★ 階層分析法
★ 資源回收

關鍵字(英)

★ Analytic Hierarchy Process
★ Waste Mobile Phone
★ Recycling

論文目次

第一章、緒論 .......................................................................... 1
第一節、研究背景與動機 ................................................................................................................ 1
第二節、研究目的 ............................................................................................................................ 3
第三節、研究流程與架構 ................................................................................................................ 3
第二章、國內外電子資訊廢棄物及手機管理現況與發展趨
勢 .............................................................................................. 5
第一節、綠色供應鏈與逆物流 ........................................................................................................ 5
第二節、國際相關電子產品法規、制度概述 ................................................................................. 6
一、廢棄電機電子設備指令 ........................................................................................................ 6
二、延伸生產者責任 .................................................................................................................... 7
第三節、手機回收 .......................................................................................................................... 10
一、手機中的有害物質 .............................................................................................................. 11
二、各國廢棄手機回收系統 ...................................................................................................... 12
三、國內手機回收現況及發展趨勢 .......................................................................................... 17
第四節、本章小節 .......................................................................................................................... 27
第三章、文獻探討................................................................ 28
第一節、影響民眾手機回收因素之文獻探討 ............................................................................... 28
一、內在因素 .............................................................................................................................. 29
二、外在因素 .............................................................................................................................. 29
三、內外在因素構面探討 .......................................................................................................... 29
四、手機回收特性 ...................................................................................................................... 33
五、廢棄手機處理方案 .............................................................................................................. 34
第二節、計畫行為理論 .................................................................................................................. 35
第三節、手機回收之成本效益 ...................................................................................................... 35
第四節、層級分析法 ...................................................................................................................... 37
一、AHP 的目的與基本假設 ..................................................................................................... 39
二、AHP 層級分析法之流程與架構 ......................................................................................... 40
第四章、研究方法................................................................ 44
第一節、建立民眾廢棄手機處理方案之層級架構 ....................................................................... 44
一、知識構面 .............................................................................................................................. 45
二、態度構面 .............................................................................................................................. 45
三、便利性構面 .......................................................................................................................... 46
四、法規構面 .............................................................................................................................. 46
五、經濟性構面 .......................................................................................................................... 46
第二節、問卷設計 .......................................................................................................................... 47
第三節、資料蒐集 .......................................................................................................................... 48
一、研究範圍 .............................................................................................................................. 48
二、問卷編製、發放與回收 ...................................................................................................... 48
第三節、資料分析方法 .................................................................................................................. 49
第五章、研究結果................................................................ 50
第一節、因素相對權重調查結果 .................................................................................................. 50
一、廢棄手機處理方案關鍵因素-主要層級構面分析.............................................................. 50
二、廢棄手機處理方案關鍵因素-要素層級分析 ..................................................................... 51
三、廢棄手機處理方案關鍵因素-方案評估分析 ..................................................................... 54
第二節、一致性檢定 ...................................................................................................................... 69
一、整體層級之一致性檢定 ...................................................................................................... 69
二、構面層級之一致性檢定 ...................................................................................................... 69
三、方案層級之一致性檢定 ...................................................................................................... 72
第三節敏感度分析 ........................................................................................................................ 73
一、目標層級 .............................................................................................................................. 73
二、構面層級 .............................................................................................................................. 76
第六章、結論與建議............................................................ 84
第一節、結論 ................................................................................................................................. 84
一、手機處理決策方案選擇架構之建立 .................................................................................. 84
二、廢棄手機處理決策方案篩選結果 ...................................................................................... 84
第二節、研究建議及限制 .............................................................................................................. 86
參考文獻 ................................................................................ 87
附錄A 民眾廢棄手機處理方案評估之問卷 ...................... 95
附錄B 要素對決策方案成對比較矩陣 ............................ 108

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指導教授

薛義誠(Yih-Chearng Shiue)

審核日期

2012-7-19

推文