管理顧問人才養成歷程之探討

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姓名

黃晴炎(Ching-yan Huang) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

管理顧問人才養成歷程之探討
(The Determinants of the Management Consultant Developing Process)

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摘要(中)

管理諮詢為一種協助管理者與組織藉由解決管理與商業問題、識別並抓住新機會、增加學習及執行變革來達到組織目標的獨立專業諮詢服務。提供此一專業諮詢服務的人便稱為管理顧問。
本研究以變異數分析與多元迴歸分析的方式探討管理顧問所需養成能力在不同職涯階段下對於管理顧問的工作表現影響程度是否有所差異，並根據人力資源管理制度中所提到的訓練方式去找出管理顧問產業常用的人才培訓方式。研究結果顯示，管理顧問所需養成的能力在不同職涯階段下對工作表現有顯著差異，其中以對資深高階顧問的工作表現影響程度最高，至於常用的人才培訓方式可以發現不同管理顧問職涯階段下的養成方式會有所不同，在新進顧問階段時，常需要不同的養成方式，並且要避免只靠自我摸索來獲得這些能力，然而越到高階時期，反而很多能力是藉由早期階段的訓練之後再靠自己的經驗學習而來。

摘要(英)

Management consulting is the provision of independent advice and assistance about the process of management to clients with management responsibilities.
This research tends to discuss the possible influence of basic ability within different level of the training of management consultant through the ANOVA and Multiple Regression Analysis. By doing so, we can thereby conclude a common training way based on the Human Resource Management System. The result indicates that there is a prominent influence on the performance which caused by the different capabilities in different levels of management consultant. Moreover, there would have a most significant effect on the performance of the senior consultant. As to the common training way of human resource, there would be some differences under different level of training process. As a junior consultant, it would be profitable to train them by different methods, and avoid them to learning on their own, however, as a higher level consultant, they would acquire their ability by the combination of their former training and their own experience.

關鍵字(中)

★ 養成培訓方式
★ 多元迴歸分析
★ 職涯階段
★ 管理顧問

關鍵字(英)

★ Multiple Regression Analysis
★ Management Consulting
★ Career Structure
★ Training Methods

論文目次

摘要 I
目錄 III
表目錄 V
圖目錄 IX
第一章緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 研究範圍 2
1.4 研究流程 3
第二章文獻探討 4
2.1 管理諮詢與管理顧問產業 4
2.1.1 管理諮詢 4
2.1.2 管理顧問的專業 5
2.1.3 管理顧問組織型態 6
2.2 管理顧問的人力資源管理 7
2.2.1 招募與甄選 7
2.2.2 教育訓練 8
2.2.3 管理顧問的職涯發展 11
2.3 管理顧問所需職能 12
2.3.1 職能模型 12
2.3.2 管理顧問所需職能 13
2.4 影響管理顧問去留的因素 17
2.4.1工作壓力 17
2.4.2工作動機 17
2.5 小結 19
第三章研究方法 23
3.1 研究進行與分析程序 23
3.2 研究構面之操作型定義與衡量 25
3.2.1 影響管理顧問人才養成歷程之探討因素 25
3.2.2 受訪者統計變數衡量 29
3.3 研究設計 31
3.3.1 問卷設計及尺度衡量 31
3.3.2 問卷內容 32
3.3.3 問卷發放方法與資料選取 32
3.4 研究分析方法 33
3.4.1 敘述性統計分析 33
3.4.2 信度分析 33
3.4.3 變異數分析 33
3.4.4 多元迴歸分析 34
第四章研究分析結果 35
4.1 管理顧問基本資料分析 35
4.1.1 問卷發放與回收概況 35
4.1.2 填答者基本資料分析 35
4.2敘述統計分析 40
4.3 信度分析 46
4.4 變異數分析 47
4.5 多元迴歸分析 53
4.5.1 新進顧問養成階段 54
4.5.2 專案成員級顧問階段 64
4.5.3 專案經理級顧問階段 74
4.5.4 資深高階顧問階段 84
第五章結論與後續研究方向 96
5.1 結論 96
5.2 研究限制與後續研究建議 98
參考文獻 99
附錄-正式問卷 102

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指導教授

呂俊德(Jun-Der Leu)

審核日期

2012-8-13

推文