摘要(英) |
In recent year, the earth has been changed and extreme climate is disturbing our daily life. In addition, the capitalism society is getting out of order and causes a lot of financial tsunami.
Therefore, the corporate sustainability concept is becoming more and more important issue. The defined “Corporate Sustainability” should be focus on the Triple Bottom Line (TBL): “Economic”、 “Environment” and “Society”, which have to be operated in equilibrium . “Customer” is one of the most important key factor for a corporate surviving. So that, the qualified “Customer Relationship” under inspected by the “Corporate Sustainability Index” (for example, DJSI) is non-ignorable practice. In this study, the Criteria of “Customer Relationship management” defined by Dow Jones Sustainability Indexes(DJSI) in “Electronic Equipment Section” will be discussed companied with the target company, who was selected to be the DJSI Group in 2011. Hopefully, the result helps those who are interested in the “Corporate Sustainability” activity, which might improve themselves in the business operations.
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