群體決策支援系統對團隊績效之影響-以時間壓力為調節因素

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毛韻雯(Yun-Wen Mao) 查詢紙本館藏

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資訊管理學系

論文名稱

群體決策支援系統對團隊績效之影響-以時間壓力為調節因素
(The Effect of Team Performance from Using Group Decision Support System – Exploring the Moderating Effect of Time Pressure)

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至系統瀏覽論文 ( 永不開放)

摘要(中)

隨著全球化以及資訊網路的發達，整個社會已經進入了所謂的「知識經濟」的時代。因此在這個資訊大量流通及知識不斷更新的現在，企業要如何去提升成員的創造力，為組織帶來創新，是許多企業所要面對的。在現今的社會，協同合作的精神越來越受到重視，傳統的協同合作模式是團隊成員以面對面討論的方式進行，但隨著資訊科技的發展和企業模式的改變，群體決策支援系統（Group Decision Support System, GDSS）已經漸漸被運用來協助解決日常遭遇的問題。此外，組織情境對創造力或各種團隊績效也有正反兩面的影響，其中最常被研究者所提及的就是時間壓力。
因此，本研究採用TeamSpirits的平台，使用實驗室實驗法，透過等組前後測實驗進行協同合作的研究，目的在探討不同的協同合作方式（群體決策支援系統、傳統面對面），在不同的時間壓力下，對於協同合作成效（創造力、生產力、決策品質、滿意度）的影響。研究結果發現，在不同的時間壓力下使用TeamSpirits進行協同合作，其創造力、生產力、決策品質以及滿意度都顯著的高於使用傳統面對面的協同方式；而在時間壓力的表現上，當成員使用群體決策支援系統完成任務時，時間壓力大及時間壓力中皆能導致較佳的團隊績效。本研究的結果可作為TeamSpirits應用於協同合作支援團隊決策制定之指標，以及不同環境下是否給予適當時間壓力來增加其團隊績效之貢獻。

摘要(英)

With globalization and the development of information networks, it has been a "knowledge economy" era in the whole world. Therefore, it is very important to enhance creativity for employees in the organization to bring innovative products or services with extensive information and constantly updated knowledge now. In today’s society, the collaboration is recognized more and more important, the traditional model of collaboration type is “Face to Face”, but with the development of information technology and business model changes, Group Decision Support System (GDSS) has gradually been used to solve problems and make decision. In addition, the organizational context has both positive and negative impacts on creativity or a variety of team performance, the mostly mentioned is about the time pressure for performance.
Therefore, we use a platform called TeamSpirits, and using a laboratory experiment with pretest-posttest comparison group design experiment. This study aims to investigate the effect of team performance (Creativity, Productivity, Decision Quality, Satisfaction) influenced by different collaborative ways (TeamSpirits, Face to Face) with different time pressure. The results showed that their performance of creativity, productivity, quality, and satisfaction with TeamSpirits group are significantly higher than using traditional collaborative way; while when using the GDSS to complete the task, better team performance will be lead under the large time pressure and median time pressure. The results of this study showed that TeamSpirits can be applied to enhance efficiency and effectiveness of decision-making, and give appropriate time pressure to increase their team performance.

關鍵字(中)

★ 協同合作
★ 群體決策支援系統
★ TeamSpirits
★ 時間壓力
★ 創造力
★ 生產力
★ 決策品質
★ 滿意度

關鍵字(英)

★ Collaboration
★ Group Decision Support Systems
★ TeamSpirits
★ Time Pressure
★ Creativity
★ Production
★ Decision Quality
★ Satisfaction

論文目次

論文摘要 ii
Abstract iii
誌謝辭 v
目錄 vi
圖目錄 vii
表目錄 viii
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 3
第三節研究流程 4
第二章文獻探討 7
第一節協同合作 7
第二節群體決策支援系統 9
第三節創造力與團隊績效 15
第四節時間壓力的調節效果 18
第三章研究方法 23
第一節研究架構 23
第二節研究假說 24
第三節變數的定義與衡量 30
第四節實驗設計 33
第四章資料分析 42
第一節研究前測分析 42
第二節研究正式分析 46
第三節結構方程模式分析 52
第四節研究假說檢定 56
第五章結論 77
第一節研究發現與結論 77
第二節研究貢獻 81
第三節研究限制 84
第四節研究建議 85
第六章參考文獻 87
附錄一前測問卷 92
附錄二正式實驗前測問卷 96
附錄三正式測實驗後測問卷 100

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指導教授

謝浩明、粟四維
(How-Ming Shieh、Wesley Shu)

審核日期

2013-6-24

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