博碩士論文 93447006 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:90 、訪客IP:3.135.216.170
姓名 賴彥如(Yen-ru Lai)  查詢紙本館藏   畢業系所 人力資源管理研究所
論文名稱 團隊成員關係資本與知識分享的關係-社會互動觀點
(The relationship between team members’ relational capital and knowledge sharing -Social interaction perspective)
相關論文
★ 企業內部人力資源入口網站使用者滿意度調查–以A公司為例★ 員工內部行銷知覺、組織承諾與離職傾向之關係研究─以某科技公司為例
★ 研發人員創造力人格特質、工作價值觀對工作績效之影響-以某高科技研究機構為例★ 組織生涯管理對組織承諾影響之探討-以A公司為例
★ 導入以職能為基礎之評鑑中心可行性研究--以銀行業為例★ 360 度管理職能評鑑與受評者自我覺察能力之探討-個案公司跨年度研究
★ 探討中階主管人格特質、領導風格與工作績效之關聯性--以Y公司為例★ 因應公司經營策略變革之人力資源配置調整個案探討
★ 從組織變革觀點探討業務流程管理成效之個案研究★ 主管領導風格與員工人格特質對工作績效之影響
★ 矩陣式組織之專案績效考核制度探討-以某公司為例★ 企業因應員工分紅費用化之措施及其成效探討
★ 證券後勤基層主管職業生涯地圖之建立★ 企業導入卓越經營績效評量之案例探討
★ 主管領導風格對組織氣候與績效之影響探討-以T公司為例★ 人力資源管理措施對工作態度之影響探討-以台灣高鐵為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 (全文檔遺失)
請聯絡國立中央大學圖書館資訊系統組 TEL:(03)422-7151轉57422,或E-mail聯絡
摘要(中) 知識為組織維持競爭優勢的來源。雖然與知識管理相關的議題很多,但是對所有的組織而言知識分享是不可或缺的。知識雖然可由正式的組織制度來傳播,但是知識更常由組織成員非正式的關係中來傳遞。本研究主要目的在建立一個以社會互動為觀點的知識分享模型,探討個人關係資本與人際互動知覺對於個人知識分享的影響,並加入團隊因素作為調節因素探討個人關係資本對個人知識分享的影響,且探討團隊知識分享對團隊工作績效的影響。本研究採用問卷調查法,針對房屋仲介業共發出60家店的問卷,回收53家店,團隊問卷回收率88.33%,發出332份個人問卷,回收228份問卷,個人問卷回收率68.67%。統計分析發現,個人關係資本與個人知識分享有顯著正向相關,信任、共享認知、互動公平對個人知識分享的正向效果不顯著,團隊知識分享與團隊績效的關係不顯著,賦權領導與團隊凝聚力作為個人關係資本和個人知識分享的調節效果不存在。本研究結果在管理上的意涵為員工之間關係的強度的確會影響其對於個人知識分享的強度。因此,組織可以強化員工之間的關係強度,例如藉由面對面的溝通,正式的會議、非正式的小組討論或降低離職率等措施來增加員工之間的連結程度,以助於組織內的個人知識分享。
摘要(英) Knowledge is the source of competition advantages in the organization. Knowledge sharing is indispensable for all organizations. Although knowledge can be transferred by formal organizational system, it is usually transmitted from the informal relationship. The purpose of the study is to form a knowledge sharing framework from the social interaction perspective. In this model, relational capital and interpersonal perception are expected to have a positive relation to personal knowledge sharing, while team contextual factors have a moderate effect on the relationship between relational capital and personal knowledge sharing. Furthermore, the relationship between team knowledge sharing and team performance is examined. 332 agents and their store managers in the 60 stores in the real estate agent industry participate in this survey. The result shows that relational capital has a significantly positive effect on knowledge sharing. Other hypotheses are not significant in the study. The implication of management is that the strong relationship between employees facilitates the intention of personal knowledge sharing. For enhance the relation between employees, the practices in the organization, face-to-face communication, formal meetings, and practices for lowing turnover rate, can help employees’ knowledge sharing.
關鍵字(中) ★ 知識分享
★ 關係資本
★ 信任
★ 共享認知
★ 互動公平
關鍵字(英) ★ knowledge sharing
★ relational capital
★ trust
★ sharing cognitive
★ interactional justice
論文目次 目錄      
中文提要 ……………………………………………………………… i
英文提要 ……………………………………………………………… ii
誌謝 ……………………………………………………………… iii
目錄 ……………………………………………………………… iv
圖目錄 ……………………………………………………………… vi
表目錄 ……………………………………………………………… vii
一、 緒論………………………………………………………… 1
1-1 研究動機…………………………………………………… 1
1-2 研究問題…………………………………………………… 4
1-3 研究目的…………………………………………………… 5
1-4 概念性研究架構…………………………………………… 5
1-5 論文架構…………………………………………………… 5
二、 文獻探討與研究假設……………………………………… 7
2-1 關係資本…………………………………………………… 7
2-1-1 社會資本…………………………………………………… 7
2-1-2 社會資本的觀點…………………………………………… 7
2-1-3 社會資本的好處與成本…………………………………… 8
2-1-4 關係資本的定義…………………………………………… 9
2-2 知識………………………………………………………… 11
2-2-1 知識的定義………………………………………………… 11
2-2-2 知識的分類………………………………………………… 11
2-3 知識管理…………………………………………………… 12
2-3-1 知識創造、知識移轉與知識分享………………………… 12
2-4 知識分享的前因…………………………………………… 13
2-4-1 關係資本…………………………………………………… 13
2-4-2 信任………………………………………………………… 15
2-4-3 共享認知…………………………………………………… 17
2-4-4 互動公平…………………………………………………… 17
2-5 知識分享的後果…………………………………………… 18
2-5-1 團隊工作績效……………………………………………… 18
2-6 團隊變數調節效果………………………………………… 19
2-6-1 賦權領導…………………………………………………… 18
2-6-2 團隊凝聚力………………………………………………… 19
2-7 小結………………………………………………………… 21
三、 研究方法…………………………………………………… 23
3-1 研究對象…………………………………………………… 23
3-2 研究程序…………………………………………………… 23
3-3 變數衡量…………………………………………………… 24
3-3-1 自變數……………………………………………………… 24
3-3-2 應變數……………………………………………………… 25
3-4 分析方法…………………………………………………… 25
3-4-1 信度分析…………………………………………………… 25
3-4-2 相關分析…………………………………………………… 26
3-4-3 階層線性模式……………………………………………… 26
3-4-3-1 階層線性模式的適用性…………………………………… 26
3-4-3-2 階層線性模式的議題……………………………………… 27
3-4-4 迴歸分析…………………………………………………… 29
四、 分析結果…………………………………………………… 30
4-1 樣本特性…………………………………………………… 30
4-2 團隊層次變數加總的檢驗………………………………… 32
4-3 敘述性統計與相關分析…………………………………… 33
4-4 跨層次分析個人知識分享行為的結果…………………… 34
4-4-1 虛無模式…………………………………………………… 34
4-4-2 隨機迴歸係數模型………………………………………… 34
4-4-3 團隊因素之調節效果驗證………………………………… 36
4-5 迴歸分析…………………………………………………… 37
4-6 小結………………………………………………………… 38
五、 討論與建議………………………………………………… 40
5-1 結果與討論………………………………………………… 40
5-2 管理意涵…………………………………………………… 42
5-3 研究限制與未來研究建議………………………………… 43
5-4 結論………………………………………………………… 44
參考文獻 ……………………………………………………………… 45
附錄一 團隊成員問卷……………………………………………… 58
附錄二 團隊領導者問卷…………………………………………… 61
附錄三 各團隊變數加總驗證rwg值………………………………… 65

圖 目 錄
圖1 概念性研究架構…………………………………………… 5
圖2 研究架構…………………………………………………… 22





表 目 錄
表1 團隊、團隊領導者、團隊成員樣本特徵………………… 31
表2 團隊變數加總rwg值敘述統計量 ………………………… 33
表3 團隊成員變數敘述統計與相關係數……………………… 33
表4 團隊變數敘述統計與相關係數…………………………… 33
表5 個人知識分享隨機模型分析結果………………………… 36
表6 團隊變數賦權領導與團隊凝聚力對個人知識分享行為斜率影響模式分析結果…………………………………………
37
表7 團隊知識分享影響團隊績效迴歸結果…………………… 38
表8 本研究之研究假設驗證結果……………………………… 39
參考文獻 Ahearne, M., Mathieu, J., & Rapp, A. (2005). To empower not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance. Journal of Applied Psychology, 90(5), 945–955.
Allen, J., James, A. D., & Gamlen, P. (2007). Formal versus informal knowledge networks in R&D: A case study using social network analysis. R&D Management, 37(3), 179-196.
Allen, N., & Hecht, T. D. (2004). The ‘romance of teams’: Toward an understading of its psychological underpinnings and implications. Journal of Occupation and Organization Psychology, 77(4), 439-461.
Arnold, J. A., Arad, S., Rhoades, J. A., & Drasgow, F. (2000). The empowering leadership questionnaire: The construction and validation of a new scale for measuring leader behavior, Journal of Organization Behavior, 21(3), 249-269.
Arthur, J. B., & Huntley, C. L. (2005). Ramping up the organizational learning curve: Assessing the impact of deliberate learning on organizational performance under gainsharing. Academy of Management Journal, 48(6), 1159-1170.
Aryee, S., Budhwar, P. S., & Chen, Z. X. (2002). Trust as a mediator of a relationship between organizational justice and work outcomes: Test of a social exchange model. Journal of Organizational Behavior, 23(3), 267-285.
Back, K. W. (1951). Influence through communication. Journal of Abnormal and Social Psychology, 46(1), 9-23.
Bakker, M., Leenders, R. T., Gabbay, S. M., Kratzer, J., & Engelen, J. M. (2006). Is trust really social capital? Knowledge sharing in product development projects. The Learning Organization, 13(6), 594-605.
Bartol, K. M., & Srivastava, A. (2002). Encouraging knowledge sharing: The role of organization reward systems. Journal of Leadership and Organization Studies, 9(1), 64-76.
Bartol, K. M., Liu, W., Zeng, X., & Wu, K. (2009). Social exchange and knowledge sharing among knowledge workers: The moderating role of perceived job security. Management and Organization Review, 5(2), 223-240.
Bies, R. J. (2001). Interactional (in)justice: The sacred and profane. In J. Greenberg & R. Cropanzano (Eds.), Advances in Organizational Justice (89–118). Stanford , CA : Stanford University Press.
Bies, R. J., & Moag, J. F. (1986). Interactional justice: Communication criteria of fairness. In R. J. Lewicki, B. H. Sheppard, & M. H. Bazerman (Eds.), Research on negotiations in organizations (vol.1, 43-55). Greenwich, CT: JAI Press.
Blau, J. R., & Alba, R. D. (1982). Empowering nets of participation. Administrative Science Quarterly, 27(3), 363-379.
Bock, G-W., Zmud, R. W., Kim, Y.-G., & Lee, J-N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87-111.
Bollen, K. A., & Hoyle, R. H. (1990). Perceived cohesion: A conceptual and empirical examination. Social Force, 69(2), 479-504.
Bordia, P., Irmer, B. E., & Abusah, D. (2006). Differences in sharing knowledge interpersonally and via databases: The role of evaluation apprehension and perceived benefits. European Journal of Work and Organizational Psychology, 15(3), 262-280.
Bourdieu, P., & Wacquant, L. J. D. (1992). An invitation of reflexive sociology. Chicago: University of Chicago Press.
Bouty, I. (2000). Interpersonal and interaction influences in informal resource exchange between R&D researches across organizational boundaries. Academy of Journal Management, 43(1), 50-65.
Brockner, J., & Greenberg, J. (1990). The impact of layoffs on survivors: An organizational justice perspective. In J. S. Carroll (Ed.), Applied social psychology and organizational settings (pp.45-75). Hillsdale, NJ: Erlbaum.
Bryant, S. E., & Terborg, J. R. (2008). Impact of peer mentor training on creating and sharing organization knowledge. Journal of Management Issues, 20(1), 11-29.
Bryk, A. S., & Raudenbush, S. W. (2002). Hierarchical linear models: Applications and data analysis methods. Newbury Park, CA: Sage.
Burke, W. (1986). Leadership as empowering others. In S. Srivastra (Ed.), Executive power (pp. 51-77). San Francisco: Jossey-Bass.
Burt, R.S. (1992). Structural holes: The social structure of competition. Cambridge, MA: Harvard University Press.
Butler, J. K., & Cantrell, R. S. (1984). A behavioral decision theory approach to modeling dyadic trust in supervisors and subordinates. Psychological Reports, 55, 19-28.
Cabrera, Á., Collins, W. C., & Salgado, J. F. (2006). Determinants of individual engagement in knowledge sharing. International Journal of Human Resource Management, 17(2), 245-264.
Chattopadhyay, P., & George, E., (2001). Examining the effects of work externalization through the lens of social identity. Journal of Applied Psychology, 86(4), 781-788.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences. (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum Associates, Publishers.
Cho, N., Li, G. Z., & Su, C. J. (2007). An empirical study on the effect of individual factors onknowledge sharing by knowledge type. Journal of Global Business and Technology, 3(2), 1-15.
Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94 (Supplement), 95-120.
Collins, C. J., & Smiths, K. G. (2006). Knowledge exchange and combination: The role of human resource practices in performance of high-technology firms. Academy of Management Journal, 49(3), 544-560.
Conger, J. A., & Kanugo, R. N. (1988) The empowerment process: Integrating theory and practice. Academy of Management Review, 13(3), 471-482.
Cropanzano, R., Howes, J. C., Grandey, A. A., & Toth, P. (1997). The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18(2), 159–180.
Cropanzano, R., Prehar, C. A., & Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group and Organization Management, 27(3), 324-351.
Cross, R., Parker, A., Prusak, L., & Borgatti, S. P. (2001). Supporting knowledge creation and sharing in social networks. Organizational Dynamics, 30(2), 100-120.
Cummings, J. N. (2004). Work group, structural diversity, and knowledge sharing in a global organization. Management Science, 50(3), 352-364.
Damon, W. (1991). Problems of direction in socially shared cognition. In L. Resnick, J. Levine, & S. Teasley (Eds.), Perspectives on socially shared cognition (pp.384-397). Washington, DC: American Psychological Association.
Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.
Davis , A., & Khazanchi, D. (2007). Does mutual knowledge affect virtual team performance? Theoretical and analysis and anecdotal evidence. American Journal of Business, 22(2), 57-64.
de Vires, R. E., Bakker-Pieper, A., & Oostenveld, W. (2010). Leadership=communication? The relationships of leaders’ communication styles with leadership styles, knowledge sharing and leadership outcomes. Journal of Business Psychology, 25(3), 367-380.
Deluga, R. J. (1994). Supervisor trust building, leader-member exchange and organizational citizenship behavior. Journal of Occupational and Organizational Psychology, 67(4), 315-326.
DeMeyer, A. C. L. (1985).The flow of technological innovation in an R& D department. Research Policy, 14(6), 315-328.
Dirks, K. T. (2000). Trust in leadership and team performance: Evidence from NCAA basketball. Journal of Applied Psychology, 85(6), 1004-1012.
Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organizational Science, 12(4), 450-467.
Dobbins, G. H., & Zaccaro, H. J. (1986). The effects of group cohesive and leader behavior on subordinate satisfactory. Group and Organization Studies, 66(4), 35-40.
Edward, P. (1967). The encyclopedia of philosophy. New York, NY : Macmillan.
Fahey, L. & Prusak, L. (1998). The eleven deadliest sins of knowledge management. California Management Review, 40(3), 265-277.
Ferres, N., Connell, J., & Travalione, A. (2004). Coworker trust as a social catalyst for constructive employee attitudes. Journal of Managerial Psychology, 19(6), 608-622.
Festinger, L. (1950). Informal social communication. Psychological Review, 57(5), 271-282.
Festinger, L., Schachter, S., & Back, K. (1950). Social pressures in informal groups. Stanford, CA: Stanford University Press.
Fisher, C. D. (2003).Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory. Journal of Organizational Behavior, 24(6), 753-777.
Foss, N. J., Husted, K., & Michailova, S. (2010). Governing knowledge sharing in organizations: Levels of analysis, governance mechanisms, and research direction. Journal of Management Studies, 47(3), 455-482
Foss, N. J., Minbaeva, D. B., Pedersen, T., & Reinholt, M. (2009).Encouraging knowledge sharing among employees: How job design matter. Human Resource Management, 48(6), 871-893.
Gardner, H. K., Gino, F., & Staats, B. R. (2012). Dynamically integrating knowledge in teams: Transforming resources into performance. Academy of Management Journal, 55(4), 988-1022.
Glick, W. H. (1985). Concepualizing and measuring organizational and psychological climate: Pitfall in multilevel research. Academy of Management Review, 10(3), 601-616.
Granovetter, M. S. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360-1380.
Granovetter, M. S. (1992). Problems of explanation in economic sociology. In N. Nohria & R. G. Eccles (Eds.), Networks and organizations (pp.25-56). Boston: Harvard University Press.
Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16(2), 399-432.
Gross N, & Martin, W. E. (1952). On group cohesiveness. American Journal of Sociology, 57(6), 546–554.
Gupta, K. S. (2008). A comparative analysis of knowledge sharing climate. Knowledge and Process Management, 15(3), 186-195.
Haas, M. R., & Hansen, M. T. (2007). Different knowledge, different benefits: Toward a productivity perspective on knowledge sharing in organizations. Strategic Management Journal, 28(11), 1133-1153.
Hansen, M. T. (1999). The search-transfer problem: The role of weak tie in sharing knowledge across organization subunits. Administrative Science Quarterly, 44(1), 82-111.
Hansen, M. T. (2002). Knowledge network: Explaining effective knowledge sharing in multiunit companies. Organization Science, 13(3), 232-248.
Hansen, M. T., Mors, M. L., & Løvås, B. (2005). Knowledge sharing in organizations: Multiple networks, multiple phases. Academy of Management Journal, 48(5), 776-793.
Hardy, C., & Leiba-O’Sullivan, S. (1998). The power behind empowerment: Implications for research and practice. Human Relations, 51(4), 451-483.
Hoffman, J., Hoelscher, M. L., & Sherif, K. (2005). Social capital, knowledge, and sustained superior performance. Journal of Knowledge Management, 9(3), 93-100.
Hofmann, D. A. (1997). An overview of logic and rationale of hierarchical linear models. Journal of Management, 23(6), 723-744.
Hox, J. (2002). Multilevel analysis: Techniques and applications. Mahwah, NJ: Erlbaum.
Islam, M. Z. , Ahmad, Z. A., & Mahtab, H. (2010). The mediating effects of socialization on organizational contexts and knowledge sharing. Journal of Knowkedge Globalization, 3(1), 31-48.
James, L. (1982). Aggregation bias in estimates of perceptual aggrement. Journal of Applied Psychology, 67(2), 219-229.
James, L. R., Demaree, R. G., & Wolf, G. (1984). Estimating within-group interrater reliability with and without respobse bias. Journal of Applied Psychology, 69(1), 85-98.
Jarvenpaa, S. & Leidner, D. (1999). Communication and trust in global virtual teams. Organization Science, 10(6), 791- 815.
Kang, Y-J., Kim, S-E., & Chang, G-W. (2008). The impact of knowledge sharing on work performance: An empirical analysis of the public employees’ perceptions in south Korea. International Journal of Public Administration, 31(14), 1548-1568.
Kankanhalli, A., Tan, B. C. Y., & Wei, K-K, (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly, 29(1), 113-143.
Kanter, R. M. (1977). Men and women of the corporation. New York: Simon and Schuster.
Karkoulian, S., Halawi, L. A., & McCarthy, R. V. (2008). Knowledge management formal and informal mentoring: An empirical investigation in Lebanese banks. The Learning Organization, 15(5), 409-420.
Kaše, R., & Zupan, N. (2007). HRM as means of shaping relational network within a company: A comparison of two knowledge-intensive companies. Economic and Business Review, 9(3), 213-234.
Kessel, M., Kratzer, J., & Schultz, C. (2012). Psychological safety, knowledge sharing, and creative performance in healthcare teams. Creativity and Innovation Management, 21(2), 147-157.
Kidwell, J. R. E., Mossholder, K.W., & Bennett, N. (1997). Cohesiveness and organizational citizenship behavior: A multi-level analysis using work groups and individuals. Journal of Management, 23(6), 775-793.
Kilmoski, R., & Mohammed, S. (1994). Team mental model: Construct or metaphor. Journal of Management, 20(3), 403-437
Klein, H. J., & Mulvey, P. W. (1995). Two investigations of relationships among group goal, goal commitment, cohesive, and performance. Organizational Behavior and Human Decision Processes, 61(1), 44-53.
Kozlowski, S. W. J., & Klein, K. J. (2000). A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions (pp.3-90). San Francisco: Jossey-Bass.
Kreft, I. G. G. (1996). Are multilevel techniques necessary? An overview, including simulation studies. Unpublished Report, California State University, Los Angeles
Lane, P. J., & Lubatkin, M. (1998). Relative absorptive capability and interorganizational learning. Strategic Management Journal, 18(5), 461-477.
Leana, C. R., & Van Buren, H. J. (1999). Organizational social capital and employment practices. Academy of Management Review, 24(3), 538-555.
Leinonen, P., & Bluemink J. (2008). The distributed team members’ explanations of knowledge they assume to be shared. Journal of Workplace Learning, 20(1), 38-53.
Lewicki, R. J., & Bunker, B. B. (1996). Developing and maintaining trust. In R. M. Kramer, & T. R. Tyler (Eds.) Trust in organizations: Frontiers of theory and research (pp. 114-139). Thousand Oaks, CA: Sage Publications.
Liao, L. (2006). A learning organization perspective on knowledge-sharing behavior and firm innovation. Human Systems Management, 25(4), 227-236.
Liao, L. (2008). Knowledge-sharing in R&D departments: A social power and social exchange theory perspective. The International Journal of Human Resource Management. 19(10), 1881-1895.
Lin, C-P. (2007a). To share or not to share: Modeling knowledge sharing using exchange ideology as moderator. Personnel Review, 36(3), 457-475
Lin, C-P. (2008). Clarifying the relationship between organizational citizenship behaviors, gender, and knowledge sharing in workplace organizations in Taiwan. Journal of Business Psychology, 22(3), 241-250.
Lin, H-F. (2007b). Knowledge sharing and firm innovation capability: An empirical study. International Journal of Manpower, 28(3/4), 315-332.
Lin, N. (2001). Social capital: A theory of social structure and action. New York: Cambridge University Press.
Lind, E. A., & Tyler, T. R. (1988). The social psychology of procedural justice. New York: Plenum Press.
Lu, L., Leung, K., & Koch, P. T. (2006). Managerial knowledge sharing: The role of individual, interpersonal, and organizational factors. Management and Organization Review, 2(1), 15-41.
Luo, Y. (2007). The independent and interactive roles of procedural, distributive, and interactional justice in strategic alliances. Academy of Management Journal, 50(3), 644-664.
MacNeil, C. M. (2003). Line Managers: Facilitators of knowledge sharing in teams. Employment Relaitons, 25(3), 294-307.
MacNeil, C. M. (2004). Exploring the supervisor role as knowledge sharing in teams. Journal of European Industrial Training, 28(1), 93-102.
Magnier-Watanabe, R., & Senoo, D. (2008). Organizational characteristics as prescriptive factors of knowledge initiatives. Journal of Knowledge Management, 12(1), 21-36.
Mäkelä, K. (2007). Knowledge sharing through expatriate relationships. International Studies of Management and Organization, 37(3), 108-125.
Mäkelä, K., & Brewster, C. (2009). Interunit interaction contexts, interpersonal social capital, and the differing levels of knowledge sharing. Human Resource Management, 48(4), 591-613.
Mathieu, J. E., Heffner, T.S., Goodwin, G. F., Salas, E., & Cannon-Bowers, J. A. (2000). The influence of shared mental models on team process and performance. Journal of Applied Psychology, 85(2), 273-283.
Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 84(1), 123-136.
Mayer, R. C., & Gavin, M. (2005). Trust for management and performance: Who minds the shop while the employees watch the boss? Academy of Management Journal, 48(5), 874-888.
Mayer, R. C., Davis, J. H., & Shoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-904.
McAllister, D. J. (1995). Affected-based and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
McElroy, M. W. (2003). The new knowledge management: Complexity, learning, and sustainable innovation. New York, NY: Butterworth-Heinemann.
McEvily, B., Perrone, V., & Zaheer, A. (2003). Trust as an organizing principle. Organizational Science, 14(1), 91-103
McFadyen, M. A., & Cannella, JR. A. A. (2004). Social capital and knowledge creation: Diminishing returns of the number and strength of exchange relationships. Academy of Journal Management, 47(5), 735-746.
McNeith, J., & Mann, I. J. S. (2010). Knowledge sharing and trust in organizations. The IUP Journal of Knowledge Management, VIII, 18-38.
Mesmer-Magnus, J. R., & DeChurch, L. A. (2009). Information sharing and team performance: A meta-analysis. Journal of Applied Psychology, 94(2), 535-546.
Messarra, L., Karkoulian, S., & Younes, A. (2008). Four facets of cultural intelligence predictors of knowledge sharing intentions. Review of Business Research, 8(5), 126-131.
Mohammed, S., & Dumville, B. C. (2001). Team mental models in a team knowledge framework: Expanding theory and measurement across disciplinary boundaries. Journal of Organization Behavior, 22(2), 89-106.
Mohammed, S., & Ringseis, E. (2001). From cognitive diversity to cognitive consensus in group decision making: The role of input, processes and outcomes. Organizational Behavior and Human Decision Processes, 85(2), 310-335.
Molm, L., Takahashi, N., & Perterson, G. (2000). Risk and trust in social exchange: An experimental test of a classical proposition. American Journal of Sociology, 105(5), 1396-1427.
Mullen, B., Johnson, C., & Salas, E. (1991). Productivity loss in brainstorming group: A meta-analysis integration. Basic and Applied Social Psychology, 12(1), 3-23.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
Nelson, K., & Cooprider, J. (1996). The contribution of shared knowledge to IS group performance. MIS Quarterly, 20(4), 409-432.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 4(1), 14-37.
Nunnally, J. C. (1978). Psychometric theory, 2nd edition. New York: McGraw-Hill Company.
O,Dell, C., & Grayson, C. Jr., (1998). If we knew what we know: Identification and transfer of internal best practice. California Management Review, 40(3), 154-174.
Park, H., Son, S. Y., Lee, S., & Yun, S. (2009). Organizational justice and knowledge sharing. International Journal of Business research, 9(4), 180-184.
Phi, F. K., & Leana, C. (2009). Applying organizational research to public school reform: The effects of teacher human and social capital on student performance. Academy of Journal Management, 52(6), 1101-1124.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Barchrach, D. G.. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.
Polanyi, M. (1966). The tacit dimension. Garden City, NY: Doubleday.
Pors, N. O. (2007). Globalization, culture and social capital: Library professionals on the move. Library Management, 28(4/5), 181-190.
Portes, A. (1998). Social capital: Its origins and applications in modern sociology. Annual Review Sociology, 24(1), 1-24.
Putnam, R. D. (1995). Bowling alone: America’s declining social capital. Journal of Democracy, 6(1), 65-78.
Quigley, N. R., Tesluk, P. E., Locke, E. A., Bartol, K. M. (2007). A multilevel investigation of the motivational mechanisms underlying knowledge sharing and performance. Organization Science, 18(1), 71-88.
Quinn, J. B. (1992). Intelligent enterprise. New York: The free press.
Reagans, R., & McEvily, B. (2003). Network structure and knowledge transfer: The effect of cohesive and range. Administrative Science Quarterly, 48(2), 240-267.
Refaiy, M., & Labib, A. (2008). The effect of applying tacit knowledge on maintenance performance: An empirical study of energy sector in the UK and Arab countries. Knowledge Management Research & Practice, 7(3), 277-288.
Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management, 9(3), 18-35.
Ring, P. S., & Van de Ven, A. H.(1994). Developmental processes of cooperative interorganizational relationships. Academy of Management Review, 19(1), 90-118.
Rosen, B., Furst, S. A., & Blackburn, R. S. (2007). Overcoming barriers to knowledge sharing in virtual teams. Organizational Dynamics, 36(3), 259-273.
Schoorman, F. D., Mayer, R.C., & Davis, J. H. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 32(2), 344-354.
Siemsen, E., Roth, A. V., Balasubramanian, S., & Anand, G. (2009). The influence of psychological safety and confidence in knowledge on employee knowledge sharing. Manufacturing & Service operations management, 11(3), 429-447.
Spreitzer, G. M., & Mishra, A. K. (2002). To stay or to go: Voluntary survivor turnover following an organizational downsizing. Journal of Organizational Behavior, 23(6), 707-729.
Srivastava, A., Bartol, K. M., & Locke, E. A. (2006). Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance. Academy of Management Journal, 49(6), 1239-1251.
Swan, J., Newell, S., Scarbrough, H., & Hislop, D. (1999). Knowledge management and innovation: Networks and networking. Journal of Knowledge Management, 3(4), 262-275.
Tan, H. H., & Lim, A. K. H. (2009). Trust in coworkers and trust in organizations. The Journal of Psychology, 143(1), 45-66.
Tansley, C., & Newell, S. (2007). Project social capital, leadership and trust. Journal of Managerial Psychology, 22(4), 350-368.
Thibaut, J. W. (1950). An experimental study of the cohensiveness of under-privileged groups. Human Relations, 3(3), 251-278.
Tsai, W. (2001). Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business-unit innovation and performance. Academy of Journal Management, 44(5), 996-1004.
Tyler, T. R., & Bies, R. J. (1990). Beyond formal procedures: The interpersonal context of procedural justice. In J. S. Carroll (Ed.), Applied social psychology and organizational settings (pp.77-98). Hillsdale, NJ: Erlbaum.
Tziner, A. (1982). Differential effects of group cohesiveness types: A clarifying overview. Social Behavior and Personality, 10(2), 227-239.
Van Woerkom, M., & Sanders, K. (2010). The romance of learning from disagreement. The effect of cohesiveness and disagreement on knowledge sharing behavior and individual performance within teams. Journal of Business and Psychology, 25(1), 139-149.
Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115-131.
Weber, B., & Weber, C. (2007). Corporate venture capital as a means of radical innovation: Relational fit, social capital and knowledge transfer. Journal of Engineering & Technology Management, 24(1/2), 11-35.
Willem, A., & Scarbrough, H. (2006). Social capital and political bias in knowledge sharing: An exploratory study. Human Relation, 59(10), 1343-1370.
Wu, W-Y., & Sukoco, B. M. (2010). Why should I share? Examining consumers’ motives and trust on knowledge sharing. Journal of Computer Information Systems, 50(4), 11-19.
Xue, Y., Bradley, J., & Liang, H. (2010). Team climate, empowering leadership, and knowledge sharing. Journal of Knowledge Management, 15(2), 299-312.
Yang, S., & Farn, C. (2009). Social capital, behavioural control, and tacit knowledge sharing- A multi-information design. International Journal of Information Management, 29(3), 210-218.
Yoon, C., & Wang, Z-W. (2011). The role of citizenship behaviors and social capital in virtual communities. The Journal of Computer Information Systems, 52(1), 106-115.
Zagenczyk, T. J., Scott, K. D., Gibney, R., Murell, A. J., & Thatcher, J. B. (2010). Social influence and perceived organizational support: A social network analysis. Organizational Behavior and Human Decision Processes, 111(2), 127-138.
Zand, D. E. (1972). Trust and managerial problem solving. Administrative Science Quarterly, 17(2), 229-239.
于若蓉、劉育昇(2004)。薪資制度在工作團隊內的誘因效果:台灣房屋仲介業的實證分析。經濟論文叢刊,第三十二卷第四期,395-416頁。
王嵩、陳光偉、李佩芬(2011)。垂直人際信任對部屬工作績效之影響:上司家長式領導的角色。管理學報,第二十八卷第一期,1-29頁。
李春長(2003)。房屋仲介業服務品質之決定模式—SERVQUAL模式之應用。都市與計劃,第三十卷第一期,19-35頁。
李春長、沈佩君(1998)。組織結構、員工工作滿意度與組織承諾對工作績效之影響—以不動產經紀人員為例。台灣土地研究,第十一卷第一期,65-103頁。
李春長、楊宗憲、游淑滿、邱鈺娟(2011)。房屋仲介從業人員之服務品質、消費者搜尋成本與顧客滿意度對顧客忠誠度之影響。管理與系統,第十八卷第一期,113-142頁。
李藹慈、洪瑜珮(2009)。師徒功能與房屋仲介業務人員工作績效的關係—自我效能之中介效果。人力資源學報,第九卷第一期,23-43頁。
周俊吉(1997)。不動產仲介。在李弘毅主編,不動產經營與管理。台北:中國地政研究所。
林妙雀(2009)。社會資本對知識分享與智慧資本影響之研究。組織與管理,91-143頁。
林東清(2009)。知識管理。台北:智勝。
林鉦棽、王政智、江吉文(2005)。職能、社會資本與組織公民行為關係之研究。亞太經濟管理評論,第九卷第一期,49-72頁。
林鉦棽、彭台光(2006)。多層次管理研究:分析層次的概念、理論與方法。管理學報,第二十三卷第六期,649-675頁。
郭幸萍(1999)。模糊綜合評判運用於房屋仲介公司之服務品質績效評估與策略之研究。住宅學報,第十八卷第二期,45-68頁。
野中郁次郎、竹內弘高(2004)。企業創新的螺旋:全球競爭下的知識創新架構(胡瑋珊譯)。台北:中國生產力中心。(原著出版年:1999)
陳冠浤、李燕華、柯元達(2007)。非正式網路對脈絡績效的影響:以個人社會資本為中介變項。人力資源學報,第七卷第三期,91-115頁。
溫福星(2006)。階層線性模式:原理、方法與應用。台北:雙葉書廊。
劉育昇、于若蓉(2007)。工作團隊內的同儕效果:台灣房屋仲介經紀人的分析。經濟論文叢刊,第三十五卷第二期,183-212頁。
鄭晉昌(2000)。知識管理。在李誠編,人力資源管理的十二堂課(頁279-301)。台北:天下遠見。
指導教授 鄭晉昌(Jihn-Chang Jehng) 審核日期 2013-7-29
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明