Performance Measurements of Web 2.0, Social Media, and Mobile Apps for Municipal Emergency Management

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：19

、訪客IP：18.222.93.219

姓名

朱詩軒(Shih-hsuan Chu) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

(Performance Measurements of Web 2.0, Social Media, and Mobile Apps for Municipal Emergency Management)

相關論文

★ 美國軟體產業創新活動與財務效率分析	★ 中國大陸股權結構與自願性財務預測之關聯性
★ 我國半導體產業下游公司法人說明會對供應鏈上游公司投資現金流量敏感度的影響	★ 線上串流音樂服務之使用者抗拒意圖研究
★ 從認知理論探討創業機會辨識對績效之影響	★ 影響Y世代消費者對智慧綠色產品購買意圖與使用意圖的因素：以智慧節能裝置為例
★ Application of social media mining on the comparison between two-dimensional barcode and near field communication	★ 應用社群探勘技術分析城市之創業精神與新創公司的特性
★ 科技接受度與學習風格對於頭戴式虛擬實境應用在學習行為意圖的影響	★ 電子發票巨量資料視覺化分析－以酒的消費為例
★ 應用文字探勘分析ERP之趨勢發展：以Twitter為例	★ 社群媒體文字採礦之研究：以第三方物流公司為例
★ 應用文字探勘技術分析遊戲產業趨勢：以兩大遊戲展之相關推文為例	★ 台灣有機食品消費與疾病死亡率之視覺化分析
★ 酒類消費與犯罪率之視覺化分析	★ 零售業粉絲專頁分析

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

Web 2.0、社群媒體，以及行動裝置Apps等工具的運用可以增加市民、市政府，與緊急事件管理組織之間的參與性和互動性，已被視為一種可以改善緊急事件回應和政府效率的方便方法。隨著這些社交協同工具的廣泛運用，市政緊急管理的相關單位需要衡量指標來了解他們在這些工具的表現，這有助於他們了解未來改進的方向。因此，本研究的目的之一在於為市政緊急事件管理的相關單位提供Web 2.0、社群媒體，以及行動裝置Apps的表現衡量指標，本研究針對美國前20大城市進行相關調查，並用敘述性統計來表達此調查的量化分析；其中，在Web 2.0表現上，聖地牙哥是20個城市中表現最好的；在社群媒體的表現中，紐約是第一名；至於在行動裝置Apps方面，也是紐約表現最佳優異。此外，為瞭解如何藉由e化治理改善這些單位在社交協同工具的表現，本研究嘗試找出社交協同工具和e化治理能力之間的關係；在此研究目的下，逐步迴歸被用來找出美國市政E化治理報告(U.S. Municipalities E-Governance Report)提出的5大因素和社交協同工具之間的關係；其中，Web 2.0和因素中的「市民參與」有關；而社群媒體是和「服務」以及「市民參與」有關；至於行動裝置Apps則是與「實用性」有接近的關係。這些關係的發現幫助市政管理瞭解如何透過E化治理來改善社群協同表現。

摘要(英)

The utilizing of Web 2.0, social media, and mobile Apps tools can increase the participation and interaction among citizens, municipal governments, and emergency management organizations. It is viewed as a convenient way to improve disaster response and governmental efficiency. With the extensive use of these social collaboration tools, the governmental agencies of emergency management need measurements to determine the performance of these tools, which help them to understand the direction of improvements. Therefore, this paper aims to provide performance measurements of Web 2.0, social media, and mobile Apps for the governmental agencies of emergency management. This paper involved a survey of top 20 cities in U.S. The quantitative analysis of the survey was conducted by descriptive statistics. In this survey, the performance of Web 2.0 in San Diego is the best among these 20 cities. New York is the first place in the performance of social media. As for mobile Apps, New York still has the best performance. Otherwise, in order to understand the improvement of the performance of social collaboration tools through e-governance, the paper tries to investigate the relationships between social collaboration tools and e-governance capability. Under this objective, the stepwise regression was used to identify the relationships between 5 components provided by U.S. Municipalities E-Governance Report and the social collaboration tools. Findings suggest that Web 2.0 is related to “Citizen Participation” component. In addition, social media is related to “Services” and “Citizen Participation” components. As for mobile Apps, it has close connection with “Usability”. The findings of relationships help municipal administration understand how to improve social collaboration performances through e-governance capabilities.

關鍵字(中)

★ Web 2.0
★ 社群媒體
★ 行動裝置Apps
★ e化政府
★ 緊急事件管理

關鍵字(英)

★ Web 2.0
★ Social media
★ Mobile Apps
★ E-government
★ Emergency management

論文目次

中文摘要 iii
ABSTRACT iv
誌謝 v
Table of Contents vi
Lists of Figures 1
Lists of Tables 2
Chapter 1 Introduction 1
Chapter 2 Literature Review 4
2.1. Social Collaboration Tools and E-Government 4
2.1.1. Web 2.0 & E-government 5
2.1.2. Social media & E-Government 8
2.1.3. Mobile Tools & E-government 12
2.2. Emergency management & Social Collaboration Tools 17
Chapter 3 Methodology 23
3.1. Performance Measurements of Social Collaboration Tools 23
3.1.1. Performance Measurements in Web 2.0 23
3.1.2. Performance Measurements in Social media 27
3.1.3. Performance Measurements of Apps 41
3.2. Research Hypotheses 42
3.3. Data Collection 47
Chapter 4 Findings of Top 20 U.S. Cities 51
4.1. Descriptive Statistics 51
4.2. Performance Ranking of Social Collaboration Tools 54
4.3. Relationships Between Social Collaboration Tools and the Capability of E-governance 57
4.3.1. Relationship Between Web 2.0 and E-governance Capability 58
4.3.2. Relationship Between Social Media and E-governance Capability 61
4.3.3. Relationship Between Mobile Apps and E-governance Capability 65
Chapter 5 Conclusion and Discussion 69
References 71

參考文獻

Abanumy, Abdulmohsen, & Mayhew, Pam. (2005). M-government implications for e-government in developing countries: The case of Saudi Arabia. EURO mGOV 2005, 1-6.
AGIMO. (2009). Engage Getting on with Government 2.0., 2.
Al-khamayseh, Shadi, Lawrence, Elaine, & Zmijewska, Agnieszka. (2006). Towards understanding success factors in interactive mobile government. Paper presented at the The Proceedings of Euro mGov.
Almarabeh, T., & AbuAli, A. (2010). A general framework for e-government: Definition maturity challenges, opportunities, and success. European Journal of Scientific Research, 39(1), 29-42.
Antovski, Ljupco, & Gusev, Marjan. (2005). M-government framework. Paper presented at the The Proceedings of Euro mGov.
Arazyan, Hmayak. (2002). m-Government: definition and perspectives. web: http://www. developmentgateway. org/download/143909/mGov_Interview_2. doc, accessed, 17, 2004.
Barnes, Newkirk. (2007). Using podcasts to promote Government documents collections. Library hi tech, 25(2), 220-230.
Bertot, John C, Jaeger, Paul T, & Grimes, Justin M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264-271.
Bertot, John Carlo, Jaeger, Paul T, Munson, Sean, & Glaisyer, Tom. (2010). Social media technology and government transparency. Computer, 43(11), 53-59.
Bird, Deanne, Ling, Megan, & Haynes, Katharine. (2012). Flooding Facebook: the use of social media during the Queensland and Victorian floods. Aust J Emerg Manag, 27, 27-33.
Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government Information Quarterly.
Boulos, M.N.K., Maramba, I., & Wheeler, S. (2006). Wikis, blogs and podcasts: a new generation of Web-based tools for virtual collaborative clinical practice and education. BMC medical education, 6(1), 41.
Breindl, Yana, & Francq, Pascal. (2008). Can Web 2.0 applications save e-democracy? A study of how new internet applications may enhance citizen participation in the political process online. International Journal of Electronic Democracy, 1(1), 14-31.
Bryant, Todd. (2006). Social software in academia. Educause Quarterly, 29(2), 61.
Cebeci, Zeynel, & Tekdal, Mehmet. (2006). Using podcasts as audio learning objects. Interdisciplinary Journal of Knowledge and Learning Objects, 2(1), 47-57.
Chittaro, Luca, & Nadalutti, Daniele. (2008). Presenting evacuation instructions on mobile devices by means of location-aware 3D virtual environments. Paper presented at the Proceedings of the 10th international conference on Human computer interaction with mobile devices and services.
Chua, Alton YK, Goh, Dion H, & Ang, Rebecca P. (2012). Web 2.0 applications in government web sites: Prevalence, use and correlations with perceived web site quality. Online Information Review, 36(2), 175-195.
Chun, Soon, & Luna Reyes, Luis F. (2012). Social media in government. Government Information Quarterly.
Dadashzadeh, Mohammad. (2010). Social media in government: From eGovernment to eGovernance. Journal of Business & Economics Research (JBER), 8(11).
de Kool, Dennis, & van Wamelen, Johan. (2008). Web 2.0: a new basis for e-government? Paper presented at the Information and Communication Technologies: From Theory to Applications, 2008. ICTTA 2008. 3rd International Conference on.
Dillon, Tharam S, Wu, Chen, & Chang, Elizabeth. (2009). An abstract layered model for Web‐inclusive distributed computing leading to enhancing GRIDSpace with Web 2.0. Concurrency and Computation: Practice and Experience, 21(5), 605-634.
Dixon, BRIAN E. (2010). Towards e-government 2.0: An assessment of where e-government 2.0 is and where it is headed. Public Administration & Management, 15(2), 418-454.
Effing, Robin, van Hillegersberg, Jos, & Huibers, Theo. (2011). Social media and political participation: are facebook, twitter and YouTube democratizing our political systems? Electronic Participation (pp. 25-35): Springer.
El Kiki, Tarek, & Lawrence, Elaine. (2006). Government as a mobile enterprise: real-time, ubiquitous government. Paper presented at the Information Technology: New Generations, 2006. ITNG 2006. Third International Conference on.
Fajardo, Jovilyn Therese B, & Oppus, Carlos M. (2010). A mobile disaster management system using the android technology. WSEAS Transactions on Communications, 9(6), 343-353.
Freberg, Karen. (2010). Live, Breathe, and Check In With the Weather: How to Share the Weather with the Online Community through Geolocation-based Applications and Social Media.
Gill, Phillipa, Arlitt, Martin, Li, Zongpeng, & Mahanti, Anirban. (2007). Youtube traffic characterization: a view from the edge. Paper presented at the Proceedings of the 7th ACM SIGCOMM conference on Internet measurement.
Gkatzidou, Stavroula, & Pearson, Elaine. (2007). Vodcasting: A case study in adaptability to meet learners’ needs and preferences. ICT: Providing choices for learners and learning. Proceedings ascilite Singapore.
Goldstuck, Arthur (2003). Government unplugged Mobile and wireless technologies in the public service. Centre of Public Service Innovation.
Grönlund, Å., & Horan, T.A. (2004). Introducing e-gov: history, definitions, and issues. Communications of the Association for Information Systems, 15(2004), 713-729.
Hellman, Riitta. (2011). The Cloverleaves of Social Media Challenges for e-Governments. Paper presented at the Proceedings of eChallenges e-2011 Conference.
Herkenhoff, L. (2006). A trilogy of flexibility in executive managements programs: synchronous classrooms, podcasts and vodcasts. Campus Technology, 1-11.
Hochman, Nadav, & Schwartz, Raz. (2012). Visualizing instagram: Tracing cultural visual rhythms. Association for the Advancement of Artificial Intelligence.
Holzer, Marc, Manoharan, Aroon, Shick, Robert, Stowers Genie (2008). U.S. Municipalities E-Governance Report-An Assessment of Municipal Websites.
Huang, Cheng-Min, Chan, Edward, & Hyder, Adnan. (2010). Web 2.0 and Internet Social Networking: A New tool for Disaster Management?-Lessons from Taiwan. BMC medical informatics and decision making, 10(1), 57.
Hui, Glenn, & Hayllar, Mark Richard. (2010). Creating Public Value in E‐Government: A Public‐Private‐Citizen Collaboration Framework in Web 2.0. Australian Journal of Public Administration, 69(s1), S120-S131.
Jaeger, Paul T, Shneiderman, Ben, Fleischmann, Kenneth R, Preece, Jennifer, Qu, Yan, & Fei Wu, Philip. (2007). Community response grids: E-government, social networks, and effective emergency management. Telecommunications Policy, 31(10), 592-604.
Kairam, Sanjay, Brzozowski, Mike, Huffaker, David, & Chi, Ed. (2012). Talking in circles: Selective sharing in google+. Paper presented at the Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems.
Kes-Erkul, Aysu, & Erkul, R Erdem. (2009). Web 2.0 in the Process of e-participation: The Case of Organizing for America and the Obama Administration.
Kirillov, Zahhar, Shmorgun, Ilya, & Lamas, David. (2011). Towards the design of Estonia’s m-government services. Paper presented at the Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance.
Kushchu, Ibrahim, & Kuscu, H. (2005). Mobile government: Igi Global.
Kushchu, Ibrahim, & Kuscu, Halid. (2003). From E-government to M-government: Facing the Inevitable. Paper presented at the the 3rd European Conference on e-Government.
Kwak, Haewoon, Lee, Changhyun, Park, Hosung, & Moon, Sue. (2010). What is Twitter, a social network or a news media? Paper presented at the Proceedings of the 19th international conference on World wide web.
Lampe, C., LaRose, R., Steinfield, C., & DeMaagd, K. (2011). Inherent barriers to the use of social media for public policy informatics. The Innovation Journal: The Public Sector Innovation Journal, 16(1).
Lindqvist, Janne, Cranshaw, Justin, Wiese, Jason, Hong, Jason, & Zimmerman, John. (2011). I’m the mayor of my house: examining why people use foursquare-a social-driven location sharing application. Paper presented at the Proceedings of the 2011 annual conference on Human factors in computing systems.
Liu, Sophia B, Palen, Leysia, Sutton, Jeannette, Hughes, Amanda L, & Vieweg, Sarah. (2008). In search of the bigger picture: The emergent role of on-line photo sharing in times of disaster. Paper presented at the Proceedings of the Information Systems for Crisis Response and Management Conference (ISCRAM).
Machnicki, Erik, & Rowe, Lawrence A. (2001). Virtual director: Automating a webcast. Paper presented at the Electronic Imaging 2002.
Magro, M.J. (2012). A Review of Social Media Use in E-Government. Administrative Sciences, 2(2), 148-161.
Marquart, Emily. (2010). Microblog Sensation: The Growing Popularity of Tumblr. 3PM Journal of Digital Research and Publishing, Session, 2, 70-75.
Mascaro, Christopher M, & Goggins, Sean P. (2011). Brewing up citizen engagement: the coffee party on facebook. Paper presented at the Proceedings of the 5th International Conference on Communities and Technologies.
Mascaro, Christopher M, Thiry, Elizabeth A, & Goggins, Sean P. (2012). Challenges for the Facilitation of Political Discourse in Technologically-Mediated Environments.
McCosker, Anthony. (2013). De-framing disaster: affective encounters with raw and autonomous media. Continuum(ahead-of-print), 1-15.
McNely, Brian J. (2012). Shaping organizational image-power through images: Case histories of Instagram. Paper presented at the Professional Communication Conference (IPCC), 2012 IEEE International.
Meier, Andreas, Meier, Anja, & Jakob-Brand, Stefan. (2007). Wikis, Weblogs, Podcasts, and E-Government.
Meissner, Andreas, Luckenbach, Thomas, Risse, Thomas, Kirste, Thomas, & Kirchner, Holger. (2002). Design challenges for an integrated disaster management communication and information system. Paper presented at the The First IEEE Workshop on Disaster Recovery Networks (DIREN 2002).
Mergel, INES. (2011). The use of social media to dissolve knowledge silos in government. The Future of Public Administration, Public Management, and Public Service Around the World.
Mills, Alexander, Chen, Rui, Lee, J, & Rao, H Raghav. (2009). Web 2.0 emergency applications: how useful can twitter be for emergency response. Journal of Information Privacy & Security, 5(3), 3-26.
Näkki, Pirjo, Bäck, Asta, Ropponem, T, Kronqvist, Juha, Hintikka, K, Harju, Auli, . . . Kola, Petri. (2011). Social media for citizen participation. Report on the Somus project.
Nava, Abraham Sotelo, & Dávila, Irak López. (2005). M-Government for Digital Cities: Value Added Public Services. Paper presented at the The Proceedings of the First European Mobile Government Conference, Brighton, UK.
OECD. (2005). e-Government for Better Government.
Osimo, David. (2008). Web 2.0 in government: Why and how. Institute for Prospectice Technological Studies (IPTS), JRC, European Commission, EUR, 23358.
Prentice, Sara, & Huffman, Ethan. (2008). Social Medias New Role In Emergency Management. Idaho National Laboratory, 1-5.
Sánchez-Nielsen, Elena, & Lee, Deirdre. (2013). eParticipation in Practice in Europe: The Case of" Puzzled by Policy: Helping You Be Part of EU". Paper presented at the System Sciences (HICSS), 2013 46th Hawaii International Conference on.
Schiöberg, Doris, Schmid, Stefan, Schneider, Fabian, Uhlig, Steve, Schiöberg, Harald, & Feldmann, Anja. (2012). Tracing the birth of an osn: Social graph and profile analysis in google+. Paper presented at the Proceedings of the 3rd Annual ACM Web Science Conference.
Schroeder, Ray. (2003). Blogging to disseminate best online learning practices and technology news. Paper presented at the 19th Annual Conference on Distance Teaching and Learning, Madison, WI.
Smith, Lindsay I. (2002). A tutorial on principal components analysis. Cornell University, USA, 51, 52.
Starbird, Kate. Supporting the Geolocating Work of Crisis Mappers.
Takazawa, Aiko. (2010). YouTube space as the propagative source for social power: an experimental study on the social meaning of disaster. Proceedings of the American Society for Information Science and Technology, 47(1), 1-2.
Tredinnick, Luke. (2006). Web 2.0 and Business A pointer to the intranets of the future? Business information review, 23(4), 228-234.
Trimi, Silvana, & Sheng, Hong. (2008). Emerging trends in M-government. Communications of the ACM, 51(5), 53-58.
United States, The. (2009). OPEN GOVERNMENT
A Progress Report to the American People.
Verdegem, Pieter. (2011). Social media for digital and social inclusion: challenges for information society 2.0 research & policies. tripleC-Cognition, Communication, Co-operation, 9(1), 28-38.
Wade, Jared. (2012). Using Mobile Apps in Disasters. Risk Management (00355593), 59(9), 6-8.
Walther, Joseph B, Van Der Heide, Brandon, Kim, Sang‐Yeon, Westerman, David, & Tong, Stephanie Tom. (2008). The role of friends’ appearance and behavior on evaluations of individuals on Facebook: Are we known by the company we keep? Human Communication Research, 34(1), 28-49.
Wittenbrink, H. (2005). RSS and Atom: Birmingham: Pakt Publishing Ltd.[5] MathML: http://www. w3. org/Math/[6] AMIS: http://amis. sourceforge. net/[7] Openlearn course units in DTB format: http://jime. open. ac. uk/2009/05/dtbs/[8] Daisy Pipeline Transformer Description File (TDF) Grammar version.
Yates, Dave, & Paquette, Scott. (2011). Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake. International Journal of Information Management, 31(1), 6-13.
Yu, Tai-Ping, Wu, David, Mayer-Patel, Ketan D, & Rowe, Lawrence A. (2000). dc: A live webcast control system. Paper presented at the Photonics West 2001-Electronic Imaging.
Zarro, Michael, & Hall, Catherine. (2012). Pinterest: social collecting for# linking# using# sharing. Paper presented at the Proceedings of the 12th ACM/IEEE-CS joint conference on Digital Libraries.
Zhao, Shanyang, Grasmuck, Sherri, & Martin, Jason. (2008). Identity construction on Facebook: Digital empowerment in anchored relationships. Computers in human behavior, 24(5), 1816-1836.

指導教授

沈建文(Chien-wen Shen)

審核日期

2013-7-11

推文