| dc.description.abstract | Because of the urbanization, people who live in the city wish to have a better quality of life, just as employment opportunities, education, medical facilities, social and cultural. Therefore, how to select and evaluation a city logistics provider that can meet the requirements of residents in city will be the instancy issue in today. City logistics include self-service storage and city delivery.
This study reviewed the relational literatures on the subject of logistics provider selection, and bases on the analysis result of the questionary survey to build up the selection model of the city logistics provider. Then it use Analytic Hierarchy Process (AHP) method to analyze the relative weight and the important rank of the dimensions and factors. We also simulate the city logistics provider selection situation to test the validity and performance of the model.
The research finds that the most important dimensions of selecting and evaluating city logistics provider are: Transportation and delivery, customer service, warehousing, and green logistics and social responsibility. The research find out the top ten evaluation criteria are reliability of delivery, Attitude of sales driver, attitude of customer service, attitude of warehouse personnel, customer relations, warehouse security, real-time cargo tracking, convenient time and place, emergency services and delivery notification service.
The result shows that our proposed selection and evaluation model can evaluate correctly. Consumer can use these results to help them select a better city logistics provider in the future. | en_US |