| dc.description.abstract | With the evolution of technology in information times, globalization and diversification has become a trend to businesses around the globe. E-business and information technology is expected not only to enhance business efficiency, lower expenditures and improve quality but also to equip companies with competitive advantage through customized production model. Therefore, it is critical to success to make use of Enterprise Resource Planning (ERP) to share and integrate information. Most of the relevant literature, both in Taiwan and abroad, focuses on the key factors in the success of ERP. However, it turns out satisfaction is low since companies do not get expected benefits after spending great costs, human and material resource. As user satisfaction is an important measurement of success, based on the Information System Success model proposed by DeLone & McLean (2003), this study attempts to discuss whether there is interaction and feedback between user satisfaction and usage willingness after ERP is introduced in enterprises. Case studies are conducted in the form of in-depth interviews with emphasis on the users’ point of view. That is, the analysis of cost and benefit relies on whether their expected performance would be affected by their willingness to use the ERP system. This study shows that users can work more efficiently when they perceive the user interface, stability, feedback time and quality of ERP to be better. Hence, if users can understand the ERP structure, it helps both execution and satisfaction. With higher willingness of usage, ERP can function in a better way. In summary, when introducing ERP, the success depends on the willingness of employees to use the system. They are usually more satisfied with higher willingness. | en_US |