|dc.description.abstract||Due to the energy shortage, developing of alternative energy is becoming a popular issue. Comparing with nuclear power, solar energy is a low-pollution alternative energy, which was called the cleanest and safety energy in the world. In recent year, due to the government advocate and environmental protection consciousness gains ground, installing photovoltaic module have growing into popularized. Generally, the warranty of photovoltaic module is 25 years, since the long warranty period, the reliability request of product is also higher. To make sure the photovoltaic module life time could be longer than the warranty period, the in-process quality control is very important.
This research discusses the quality issue of solar cell by classifying the defect from customer complaint and feedback case. It combines the cause-effect diagram to analyzing the root cause and FMEA (Failure Mode & Effect Analysis) to evaluating the RPN (Risk Priority Number) effectiveness of corrective action. Take those mass production defect or in-process issue as a reference when improving or developing a new product, to reduce the loss on developing stage. Also, the ARIS (Architecture of Integrated Information System)is applied to optimize customer complaint procedure, for responding customer’s case more efficiently, and raise customer satisfaction.