| dc.description.abstract | Originally, the mission of removing bees and snakes was in charged by the Fire department. However, the municipality wanted to release the pressure of fire fighters, focusing them more on the emergency or the healthcare handling, and keep the firefighting business professionally, municipality has decided to transfer the mission of removing bees and snakes to the Agricultural Bureau. One of the counties’ bees and snakes catching working force was established at Oct. 19th, 2015, and the working force has been separated into four groups to cover the whole county. For those snakes and bees that may harm citizens’ physically and mentally, citizen can call 119 or 1999 service hotline to report, so that the potential danger can be removed immediately. However, currently all mission shifts are allocated manually, which certainly lacks efficiency and systematic analysis, affecting the fairness since each service hotline staff has different personal judgements and experiences. Moreover, there is no standard practice among each working force, letting it become more difficult to fulfill the shifting needs.
As a result, this research uses the 0-1 integer programming method to build the mathematical model for human resources shifting allocation, by leveraging LINGO 12.0 mathematical planning software and Microsoft Excel 2010 to insert data, export and conduct model computation to retrieve the answer.
At last, this research takes a county’s OO workforce for example, and the result turns out ideally, indicating this research is certainly more efficient and fair, comparing to manually allocate mission. Furthermore, after the sensitivity analysis and case study, it possesses high stability and reliability, so that it can be referred by the decision maker as the way to allocate human resources shifting. | en_US |