| dc.description.abstract | 119 is fire and medical emergencies report service desk in our country. 119 is also the number to dial to report various disasters and accidents. It can be described as the nerve center for handling various disasters and accidents. In other words, it is the locomotive that starts the emergency measures to various disasters and accidents. Emergency and Rescue Command Center prodvides services 24 hours a day, 7 days a week. There are a huge amounts of telephone calls and cases in the center every day. In particular, fires and medical emergencies are the main sources. However, aging problem in Taiwan and the misuse of resources cause the firefighters to face heavy workloads and for the overloads of work to the firefighters for a long time, how to make the crew of Emergency and Rescue Command Center work with high quality, high efficiency and high concentration to handle the emergencies under the current manpower and resources meet the optimization of manpower assignment to react the sporadic or sudden cases. Organizing reasonable and fair shifts, reducing unbalance of and increasing time to rests are the purposes of this study.
As a result, this study takes Emergency and Rescue Command Center of one city/county as an example, and uses the LINGO 12.0 professional software package as a research tool to test the mathematical integer programming method, establish an optimized mode of scheduling shifts, and compare the differences between the method of manual experience.
This study found that the mode of scheduling shifts established by the mathematical integer programming method is better than the method of traditional manual experience, which is the current method in Emergency and Rescue Command Center, and it can reach fair and efficient scheduling shift. At the same time, it can provide references to do personnel deployment and scheduling for decision-makers through the modification of setting parameters for sensitivity analysis and program analysis. | en_US |