| dc.description.abstract | The three major tasks of firefighting work were clearly defined by the regulation as fire prevention, disaster rescue and emergency rescue. During an emergency incident or disaster. For the 119 fire service command center, the most important task is to dispatch more assistance and the most appropriate rescue effort to site, in order to contain or minimize the damage caused by the disaster. Therefore, a fire service command center is the central system for handling all incidents. In face of every possible ever-changing disasters, with advancing technologies, it contrasts greatly with manpower, which is extremely limited. However, regardless of technological advancement, some state-of-art systems still require manual operation. Thus, professionalism and fairness must be considered in task arrangement, to combat against the ever-increasing monthly workload.
The conventional way of scheduling by experience is not only labor-intensive and time-consuming, but also sometimes questions the fairness of such arrangement, as uneven assignment can be observed. In this study, the optimal mathematical model of manpower assignment in line with the limited manpower for dispatch by the 119 fire service command center was devised and resolved by LINGO ver. 12.0 software, that it optimized scheduling and achieved the purpose of fairness in personnel assignment. In comparison with the conventional approach by experience, it proved that the devised model, not only quickly resolved personnel assignment by reducing the time required, but also devoted more efficiency and fairness in the system. The advantage and benefit of the proposed approach in this study could help decision maker in real-time application to the staffing of each fire department in practice.
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