| dc.description.abstract | According to the OECD′s data on the average annual working hours of workers in various countries, the workers in Taiwan have averaged 2,033 working hours per year in 2018, ranking fourth in the world. So, Taiwan is also a high work hours country. The physical and mental health and job satisfaction are impacted after overtime-work. On ther other hand, the Employee Assistance Programs (EAPs) can solve the problems encountered by employees, enable employees to have healthy physical and mental work, and bring better results to the organization.
Review the past literatures, there are not enough studies on the effectiveness of EAPs between overtime-work and work satisfaction. Also, a lack of discussion on the different types of overtime-work. Therefore, this study will classify overtime work based on past literature, and explore the work satisfaction and the relevance after joining the EAPs. The source of this research is the Survey Research Data Archive (SRDA) of the Research Center of the Central Academy of Sciences. In addition, the government survey data, the 2014 Labor Life and Employment Survey were used, and the number of valid samples was 4,002.
The analysis results of this study show that: (1)overtime-working hours have a positive impact on workload, negative impact on employee job satisfaction, (2) workload has a negative impact on employee job satisfaction (3)Between working hours and employee satisfaction, the workload has a mediating effect (4) Involuntary overtime-work has a positive impact on the workload and has a negative impact on employee job satisfaction (5)Between Involuntary overtime-work and employee satisfaction, the workload has a mediating effect. (6) Between overtime-work and workload, the effectiveness of EAPs has a moderating effect.
This research suggests that companies should recognize that overtime work will affect the physical and mental health and job satisfaction of workers, and try to mitigate the negative impact of employees after overtime-work. In addition, before implementing the employee assistance program, the type of overtime work should be carefully evaluated.
Keywords: Overtime work, Workload, Employee Work Satisfaction, Employee Assistance Programs.
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