| dc.description.abstract | Abstract
China–United States trade war has become a long-lasting war, which has caused high uncertainty in the international business environment. In order to avoid the impact, Taiwanese companies began to move their operation and production base to the countries that are not affected by the trade war and establish new transnational management models. As a result, Information systems have played a critical role in adapting these changes. Enterprise Resource Planning (ERP) system is a core information system for the operational efficiency because it can accurately mastery and integrate information which helps to improve business processes management and to promote digital transformation.
The results of the 2003 Peerstone Research survey in the United States are as the following: (1) 63% of enterprise who applied ERP believe that they obtain some benefit from ERP system investment; However, they are not able to measure the benefit by numbers. Only 39% of them are able to calculate Return Of Interest (ROI)
The consultant company and consultant are a key factor influencing the success or failure of ERP implementation. The paper in the past mostly discussed the how the software functions affects the effectiveness of ERP implementation. However, this paper illustrates the importance of advisory evaluation criteria for ERP implementation projects by analyzing multiple case studies.
This study selected three small and medium-sized enterprises in various industries which partners with different consulting companies as case study objective. After interviewing with the senior executives, contractors, and information departments of the companies, the finding are is follows: (1) The company must clarify the purpose of introducing the ERP system. (2) The assessment procedure will affect the final vender selection results. (3) Key assessment criteria will vary based on business needs.
I hope that through this research, we will discuss the key factors such as the common evaluation criteria and decision-making process of ERP counseling vendors and consultants for different types of companies, such as Project, People, and Technology. Level, structure-related logic, as a reference for other SMEs that also have the need to evaluate ERP systems in the future, when selecting consultant services, or for those who have already engaged in the consulting industry to help in project planning. | en_US |