|dc.description.abstract||This research takes Company A as a case object of study, it is an IPC incorporation, who has own manufacture to design and produce IPC in Taiwan and it markets OBM (Original Brand Manufacturer) products worldwide under its own brand. Company A has the advantages of “product diversity”, “high customization” and “attach great importance to after-sales service”, therefore, the more and more important is that the sales need to answer any questions from customers immediately. In order to face the threats from the competitors and enhance the market share, it is necessary to effectively coordinate demand and real-time respond to customer’s requests.
Based on Company A introduce ERP system in the beginning, due to the great number of documents, printing, and the process of getting approval from supervisors for customized orders, the above procedure leads to the unsigned document on the way that the system couldn’t be calculated the supply and demand, thus staff has lack of obtaining the information immediately, which causes the problems of delay buying materials and double purchasing materials. Moreover, procurement arrival and outsourcing arrival information cannot be grasped the arrival and the status of the inspection of the materials at the first time. Furthermore, if someone frequent to revise the documents, it will be required the calculation to update the information in time.
Since the Production Management Department, Material Control Department, and Procurement Department are lacked horizontal communication, thus they often have the conflict when discussing the authority, then even look into the relevant liability with each other afterward. The situation likes a Silo, that causes the Silo effect. How to solve the Silo effect and immediately respond to the problem and solve the problem under the condition of clear power and responsibility?
This research is applying Perspectives of Accountability to build the Real-time Computing and Automation Platform then integrate ERP systems to achieve solving the problems. The researcher used his insight to propose the integrated model for the “Perspectives of Accountability” to solve the problems and build the cross-functional communication and cooperation mechanism through the information technology to have the company to reach the operating goal. This model and structure can be continued to use and develop by other departments in the future.||en_US|