| dc.description.abstract | In view of the impact of innovative technologies on the global market, the electronic information industry has gradually transformed from digitalization to being driven by intelligence, and enterprises have begun their journey of this crucial transformation to stay relevant and survive. The goal of this study is to explore the key success factors involved when the electronic information industry adopts the necessary digital transformation strategies in response to the rapidly changing characteristics of the digital environment, so that enterprises can use the findings to help focus deploying their resources in the right areas. This study uses relevant literature to find suitable, relatable, and measurable topics for criteria evaluation and selection, and then uses in-depth interviews to cross-analyze the key success factors of the companies examined. From the 21 criteria, 10 common success factors are obtained as follows: (1) clear transformation goals; (2) budget and resources; (3) customer needs or acquisition of new customers; (4) dedicated department; (5) support from senior executive; (6) IT talents and deployment; (7) communication and coordination; (8) employee buy-in; (9) risk management; (10) information technology capabilities. We also find 7 possible success factors that only appear in individual cases, as follows: (1) process digitization; (2) strategic sensitivity of senior executives; (3) commensurate team members; (4) commensurate leaders; (5) reshape of corporate culture; (6) education and training; (7) data-driven analysis. And four potential success factor that company has not mentioned of two cases, as follows: (1) cross-industry alliances; (2) high-level participation; (3) organizational structure adjustment; (4) performance appraisal.
Finally, based on the analysis results and combined with implications for management, our study conclusions are put forward as follows. First, there is a firm recognition of the needs for transformation at the management level. Second, the employees recognize the value of transformation. Third, figure things out as you go. And we also provide research suggestions as follows: First, the transformation must be relevant to the core and the needs of the enterprise itself. Second, be realistic and do not set over-ambitious or too many goals. Third, move forward in small steps with gradual implementation. Fourth, actively communicate and manage.
We hope that this study can assist the managers in coordinating the key success factors of the enterprise’s digital transformation, operating within the framework of the enterprise’s core competitiveness and transformation goals, integrating these key success factors into all levels of the organization, and making the daunting task of enterprise transformation a clear and achievable goal. | en_US |