| dc.description.abstract | It is a trend to adopt electronic delivery for integrating supply chains when the operational scale of a company has reached a certain level. As a leading company in the traditional manufacturing industries, the business philosophy of Company T is to reduce operational risks and production costs with centralized management to generate economies of scale. This is partly achieved through vertical integration and effective supply chain monitoring and control. Company T continues to develop a supply chain e-commerce platform, and strives to establish tight business relationships between purchasers, suppliers and logistics providers.
As time passed by, Company T started encountering the manpower aging problem. Employee retirement has brought a temporary deficit in manpower as the company experienced the difficulty of recruiting sufficient laborers. Technological innovations, such as digitalization, electronic integration and automation, and artificial intelligence can make impressive strides in the supply chain for business growth. Therefore, adopting electronic delivery is a good choice to revamp Company T’s supply system and simplify operations for greater process integration.
This studied case is Company T (a leading manufacturing company in Taiwan), with a focus on its projects of adopting electronic delivery for supply chain integration. The study reviewed three streams of literature - digitalization, BPR (Business Process Reengineering), supply chain integration. The study collected primary and secondary data by participating in the projects. By analyzing the data, this study identified gaps between the practices of the case and those suggested by the literature.
Information technology is the key to integrate supply chains, enhance the quality of supply chain services, and introduce an efficient operation system to build a close business relationship with suppliers. After reviewing the actual operational performance of Company T, the research results demonstrate that adopting electronic delivery has indeed deepened the supply chain relationships, resulting in higher revenues for cooperative suppliers and a win-win situation. | en_US |