| dc.description.abstract | In daily life, workers from different occupations can be seen working everywhere, learning knowledge and skills from their work, and demonstrating unique working intelligence. There have already been several theoretical perspectives used to delineate how these workers learn through work. For instance, Apprenticeship and Legitimate Peripheral Participation (LPP) help illustrate how workers learn and participate with the guidance of a master or old-timer. However, these theoretical claims fail to completely explain the learning phenomenon of workers without guidance of a master or old-timer, as well as the working intelligence they develop.
This study adopts the perspective of situated cognition and the concept of ＂Discourse＂ in LPP as the theoretical perspectives to explore the working intelligence in a breakfast shop. Choosing a Chinese-style breakfast shop as the research field, the study aims to visualize the working intelligence developed by the breakfast shop owner and his wife in different working situations through participant observation and interviews. Three findings are included in this study. First, the experience of the owner and his wife as apprentices in a bakery became the nourishment for their later operation of the breakfast shop. Second, the delicate hand movements in their work, the tools and items used to solve situational problems, and the casual conversations with customers are all unique working intelligence of the owner and his wife. Third, the situational clues that shape the working intelligence of the owner and his wife in the working situation of the breakfast shop are pointed out. With the interpretation of the theory, this study highlights the extraordinary aspects of seemingly ordinary learning phenomena in breakfast shops. Three specific contributions are made in this study. First, the bodily movements behaved by workers involve the immediate situation, filled with details and meaning. Second, the tools used by workers are not independent. Instead, they have situational characteristics. Third, the relationship between the shop owner and customers can be enhanced according to the immediate situational clues. | en_US |