| dc.description.abstract | The cyber security service industry was a professional technology and manpower-intensive industry. With the advancement of information technology and the digital transformation of enterprises, and the advent of the post-pandemic era, there were unwarranted cyber-attack threats from all over the world, and information resilience had become an enterprise’s defense capability, which the crux of sustainable operation. To be confronted with the diversity of cyberattacks, providing cyber security services became especially important to assist enterprises in cyber security and network protection. The information service company that provided assists the enterprise to antagonism network attack through information Resilience and protection capability turned to play an important role.
Company A, which this thesis chose to take a case study, was the leading brand of SOC(Security Operation Center) in Taiwan’s cybersecurity service industry. Company A was a benchmarking of the cybersecurity service industry, they possessed the rich experience and established a SOC Operations Center. This research mostly investigated the industrial value chain activities with the customer service business. Then analyzed internal strengths and weaknesses and external opportunities and threats, combined with the main activities and support activities of the value chain. Eventually, summarize business-level strategic recommendations for the competitive advantage of the case company.
This research adopted the case study method, mostly conducting in-depth interviews with senior executives of the industry and secondary literature collection. Then conducting data collection analysis and inference. ＂Differentiation＂ was an important factor in standing out. Through ＂differentiation＂, not only can them had sustainable competitiveness, but also a critical factor for the sustainable operation of cyber security service providers.
Recently, hacker attacks changed with each passing day, and cyber threats grew with each pass, bringing great variability to the information security market. The cyber security service market had undergone many changes, as well as the threat of new entrants from competitors. Therefore, this research recommended that a differentiated strategy or a focused differentiation strategy should be adopted to enable companies to grow sustainably and profitably in the long term. | en_US |