| dc.description.abstract | User participation has long been recognized as important practices in information systems (IS) development. To substantiate the IS research results on system successes, Barki and Hartwick distinguish the user involvement from the user participation to represent the subjective psychological state of the involved users. Cited by many practitioners that “user ownership” is critical to the success of enterprise resources planning (ERP) implementation projects, in this study we consider “user ownership” and its relationship with the aforementioned user related constructs and its impact on user satisfaction from a theoretical perspective.
User ownership is consistent with the line leadership in that functional mangers can assume project managers or leaders in many ERP implementation projects. Moreover, both key users, representative users from various functional departments deeply committed in the project team, and end users, not team members but required to be trained in order to fulfill their job functions in each individual department, can exhibit an active responsibility and self-interested in system’s success. We, thus, propose a research model for user ownership with user participation, user involvement, and management support the antecedents, and aim to establish a robust explanation for user satisfaction from the individual level of analysis.
We analyzed 131 valid responses of ERP users from 20 organizations and found that user-IS relationship during the ERP implementation can facilitate the demonstration of ownership in the presence of greater impact on user ownership from the user involvement and management support. Additionally, the role of key users can interact with user-IS relationship and demonstrate higher level of ownership than the other end users. As predicted the more user involvement and management support, the higher user satisfaction, we found the user ownership is significantly correlated with the user satisfaction also. | en_US |