dc.description.abstract | This research is using a sample company in Taiwan Silicon valley - HsinChu Science Park. It is the only company that has implemented Balance Scorecard successfully. This Hi- Tech industrial company is implementing BSC to be a day- to- day work without contracted consultant. The experience of using the BSC process in learning organization at low cost could become the bench marking of other companies or individuals.
The topics of this thesis are as following:
1.To study the reasons of why the company implements BSC system, how to operate BSC in day-to-day work, the feature of implementing BSC, and the comparison of finance performance results before and after implementing BSC system from 2000 to 2003.
2.To point out the increase of organization or management performance indicators and key factors of driving force organization performance through the analyses of an individual questionnaire survey data.
Based on the finding of this research, the following conclusions are reached:
1) The feature of the implementation of BSC in the sample company
2) Link among company’s strategy objective, reward system, and alignment with an individual and department goal.
3) The support and implementation of BSC in top management level and core team members.
4) Culture of open mind, fairness, trust, flexibility, willing to take responsibility and challenge in organization and management.
5) Low cost and fast learning to build in BSC system.
6) HR manager should be the core team member.
2.Employees’ awareness for increase organization and management measurement of performance indicators.
Seven items of performance indicators are increasing - production capability, employees efficiency, productivity, company overall performance, individual performance, department performance, working environment,ESH satisfaction ratio, and company performance compared with peer companies, The above items are higher then total average score of organization and management performance.
3.Key factors of driving organization and management performance
From the Analysis of employees survey data, there are eight key factors result in impact organizational and management performance can be found, the factors are as follows:
1) Risk taking and flexibility culture in organization.
2) Opportunities for the employees have on the job development and taking more responsibilities.
3) Link between Finance goal and organizational strategy achieved result.
4) Manager’s immediate help in finding solutions to problems at work and attaining needed resources support.
5) Link between balancing measurement and organization strategy.
6) Link between rewards system and performance result achieved.
7) Top management level’s leadership and support.
8) Employees are aware of fairness, credibility and trust in implementing BSC system. | en_US |