| dc.description.abstract | The purpose of this thesis is to focus on four Knowledge Conversion Models (i.e., Socialization, Externalization, Combination, and Internalization) and arrange related principles and rules. Also, the thesis intends to design and develop a web-based official-document writing environment using characteristics of computer networks. This environment includes five functional modules, which are official-document learning module, official-document writing module, interactive module, management module and tool module. The writing module provides five types of official-document writing to let users be able to customize own writing process on the internet. In writing process, the environment provides system document-checking and evaluation function for department managers, so every writing learner can achieve writing reviewing, feedback learning and further promote own fundamental ability for official-document knowledge.
The on-line official-document writing curricula provide users related official-document learning. The curriculum units include official-document fundamental knowledge, letters, signature-document, announcements, official-document terms and so on. In each unit, the content design adopts interactive web-based presentation types. At the same time, it also provides users a simple and easy-to-read writing environment, and makes users search writing information quickly.
The sharing mechanism for official-document templates provides employees and department managers how to set up the sharing template platform. In addition, it forms a whole cycle to promote creation, store, accumulation and application of official-document, and results in the formation of focal community as well.
The thesis has been conducted as a case study of organizational learning for Chunghwa Post Co.. By the statistical data of system and user questionnaires and interviews, the evaluating results clearly show that the combination of official-document learning and writing is greatly useful for users’ substantial learning experiences. The reuse of templates corresponds with the needs and habits of users in official-document writing, and simultaneously reduces the time spent on official-document writing. | en_US |