| dc.description.abstract | Enterprises in order to response the challenge of environment fast change, must quickly reaction customer demand, and get more competition advantage than other competitors in the marke. In addition, enterprises manage to internationalization, the competition that is faced is global, a lot of enterprises toward the transnational type of operation. The scale of enterprises and range dealing in with enterprises increase greatly to need expanding gradually, so the more demand for the improved enterprise’’s process merger and function of information system. Not only understand all resources and operation conditions of the supplier and customer, still need to combine all resources, becomes an intact supply chain way, have more smoothly communicates with supplier and customer, reduce supply the chain and stock cost entirely, short output time, increase product category, accurate delivery date, fine customer service , improve quality, accurate coordinate global demand, supply and produce effectively. Therefor, enterprise must promote the ability to transmit and producing correct information immediately inside. Enterprise Resource Planning (ERP ) is a result under such era in enterprises.
ERP develops and enters ripe stage ownly so far. Every manufacturer marks the system is the best model of practice, the quality of the software is divided difficultly nice or bad. So the service quality that ERP system supplier offers, and enterprises will usually trust the experienced professional consultants to help them, The purpose is to hope consultants communicate between ERP system supplier and enterprise. In order to make to the greatest efficiency of system. So ERP system supplier’’s service quality and service quality of the consultant firm, become key of successful factors.
This research use Parasuraman, et al. ( 1988) sum up five factors of service quality , to measure a system supplier service quality and consultant service quality. Using DeLone & McLean (1992) propose information system success modle six factors to of measure system performance improve degree, and using Structural Equation Structure (SEM) to analysis. In order to understand the causality relation between service quality and system performance improve degree, and develop out full model of service quality and system performance improve degree. The result shows that service quality and performance improve degree of the system and have causality relation, show that the higher service quality is and better improvement performance degree is. | en_US |