dc.description.abstract | Using headhunter service to search for appropriate tatlents with management or specific skills becomes a kind of trend for many companies in Taiwan.Although the usage of headhunter service is more popular than the past,there are rare researchs and reports related to this topic.
This research both use qualitative and quantitative methods to do the research.This research use interview guide way to interview seven headhunters’ managers, and to explore the headhunter service process and the content.Based on the findings of the interview and the SERVQUAL questionnaire ,research develops the service quality questionnaires for business and candidates customers.Afterwards, this reaerach chooses one headhunter company from the seven headhunters,and sends e-mail to remind their business and candidates customers to fill in questionnaires.
From the interview, this research finds that: 1. The service process and content of Taiwan headhunter industry follow western headhunter industry. 2. The characteristics of headhunter industry are smiliar to what Mr.Yang addressed in 1995. 3. Although headhunter service is a kind of service, they cann’t creat the need to increase their revenue. 4. Headhunter sevice is closely connected with the internet.
Based on the conclusion of service quality servey, this reaearch find out that:1.The most three important factors that business customers take consider in accepting headhunter service are service content, service fee and reputation.2.For boyh business and canidates customers,service quality,customer satisfication and customer loyality have positive relations.3. For both business and canidates customers, service quality has a statistically significant effect on customer satisfication. 4. For boyh business and canidates customers, service quality has a statistically significant effect on customer loyality. 5. For both business and canidates customers, customer satisfication has a statistically significant effect on customer loyality.6. For both business and canidates customers, customer satisfication plays a mediator role of the relationship between service quality and customer loyality. | en_US |