| DC 欄位 |
值 |
語言 |
| DC.contributor | 工業管理研究所 | zh_TW |
| DC.creator | 陳俞吟 | zh_TW |
| DC.creator | YU-YING CHEN | en_US |
| dc.date.accessioned | 2007-7-13T07:39:07Z | |
| dc.date.available | 2007-7-13T07:39:07Z | |
| dc.date.issued | 2007 | |
| dc.identifier.uri | http://ir.lib.ncu.edu.tw:88/thesis/view_etd.asp?URN=944206012 | |
| dc.contributor.department | 工業管理研究所 | zh_TW |
| DC.description | 國立中央大學 | zh_TW |
| DC.description | National Central University | en_US |
| dc.description.abstract | 本研究探討在考量資訊量與資訊複雜度之下的知覺等候時間。概念來自於時間填補(time fill)，等候時，人知覺到的時間並非全然是客觀的標準時間而是主觀的，會受到環境、資訊的量、人格的特質、資訊量的多寡、資訊的複雜度等影響，也就是可以透過知覺管理，降低顧客於等待時的不耐。然而一般的研究缺乏對顧客在等候時，如何去知覺時間做具體的，函數化的表達方式。本研究以等候理論為架構，引用Zakay(1989)提出的資源分配模型，透過轉換的運算，探討一個較一般化的模型試圖描寫顧客知覺等候時間的情形。 本研究根據資源分配模型，提出等待時的心理適用於預期的時距估計，而在注意力資源是有限的情況下，時間與非時間的資訊處理會互相排擠，而時間的資訊處理與時距的判斷成正相關，非時間的資訊處理則呈負相關，而非時間資訊的處理佔總資源的比例會受到資訊的複雜程度與資訊量的多寡影響，也就是愈複雜與愈多的資訊量將會需要較多的資源處理，而注意力資源放相對較少在時間資訊的處理上，對知覺到的時距會縮短。爾後，在M/M/1環境下，討論知覺等候時間(主觀)與等候時間(客觀)的關係，並推導知覺等候時間的累積機率密度函數，以及資訊複雜程度與資訊量的多寡對其累積機率密度函數的影響。最後，討論不限制服務時間分配M/G/1環境下，使用拉普拉斯轉換與程式軟體的輔助找出是否也存有通式存在。 | zh_TW |
| dc.description.abstract | The time we perceived is not subjective but objective while we are waiting. That is, time perception is influenced by environment, quantity of information, complexity of information, characteristic, etc. It one could reduce the customer’s complaint through the perception management by using time fill. In this thesis we study the cumulative distribution function of waiting time perception with considering quantity of information and complexity of information by using a framework of queue theory and resource allocation model from Zakay (1989). According to the resource allocation model, time processor and non-time processor are influenced by quantity of information and complexity of information. Both of them are competitive and the same use limited attention resource. When the information is comparatively complex, one requires more attention resource to deal with non-time processor, thus the time we perceived would be shorten.
We study the relationship between waiting time perception and waiting time in M/G/1 to obtain cumulative distribution function of waiting time perception, and the effect of quantity of information and complexity of information. | en_US |
| DC.subject | 等候理論 | zh_TW |
| DC.subject | 資源分配模型 | zh_TW |
| DC.subject | 等待時間知覺 | zh_TW |
| DC.subject | 知覺管理 | zh_TW |
| DC.subject | perception management | en_US |
| DC.subject | resource allocation model | en_US |
| DC.subject | waiting time perception | en_US |
| DC.title | 考量資訊量與資訊複雜度之知覺等候時間 | zh_TW |
| dc.language.iso | zh-TW | zh-TW |
| DC.title | Waiting Time Perception with Considering Quantity of Information and Complexity of Information | en_US |
| DC.type | 博碩士論文 | zh_TW |
| DC.type | thesis | en_US |
| DC.publisher | National Central University | en_US |