dc.description.abstract | The biggest goal of an organization is to increase the company’s performance in order to gain the biggest profit in today’s drastic business environment. An enterprise operates on the basis of the following two foundations: 1. Employees should have enough ability to create profit for the company. 2. The organization should put the employees in the right place, and assure that everyone is qualified for his/her job.
There are many selection tools at the present, especially the personality test. The America Management Association (AMA) indicates in 1998, over 28% of companies used personality tests to recruit the employees. Compared with 1997, the ratio has increased significantly. In the meantime, big enterprises often use this tool more than small firms. About 54% of big companies use ten hundred million to exploit this selection tool, and 39% of small enterprises invest one to five hundred million in it (Gatewood & Field, 2001).
This research mainly discusses the relationship among the selection tools, job performance, job satisfaction and turnover rate of clerks. It chooses “Big Five Scales” and “Locus of Control Scales” to analyze. The employees’ job performance includes “Task Performance” and “Contextual Performance”. The research sample totaled one hundred and sixty-four people. Besides, the research also extends the relationship among job performance, job satisfaction, job involvement and turnover intention of the clerks. The research outcome is presented as follows:
1.The more the level of extroversion, the higher the level of job satisfaction.
2.The more the level of conscientiousness, the higher the level of job involvement.
3.The more the level of locus of control, the higher the level of job satisfaction and the lower the level of turnover rate.
4.The more the level of job involvement and job satisfaction, the lower the level of turnover rate.
In view of cost saving and the efficiency of the selection tools, this research suggests that company should adopt “Extroversion Scales”, “Conscientiousness Scales”, and “Locus of control Scales” in “Big Five Scales” as selection tools. At the same time, the company should use some policy means to increase employees’ job involvement and job satisfaction. Therefore it can decrease the turnover rate successfully.
Key word:Big Five, Locus of control, Job satisfaction, Job involvement, Job performance, Turnover rate, SEM, LISRAL | en_US |