| dc.description.abstract | There was a lot of research about satisfaction in the past, Oliver(1980; 1981) proposed Expectation-Confirmation Theory(ECT), he believe that sa-tisfaction is a result of comparing expectation with perceived performance. In the field of MIS, scholars use ECT to explain IS satisfaction(McKinney et al. 2002; Susarla et al. 2003), Bhattacherjee(2001a) proposes Expectation Con-firmation Theory in IS environment(ECT-IS). But most research of satisfaction were focus on efficiency, quality, function price ratio, the impact of other factors is not clear. This study proposes that perceived value is an importance factor to IS satisfaction. Many scholars proposed perceived value not only quality, efficiency and price (Baker 2002; Gallarza 2006; Sweeney 2001; Zeithaml 1988), but other factors have impact on it. In order to explain IS satisfaction more comprehensive, this study suggests perceived value formed with three different values.
The result reveals perceived value which formed with three different val-ues has a positive impact to satisfaction. Its effect to satisfaction greater than other constructs in ECT-IS model. The result shows that IS satisfaction not only influence by functional value, but influence by emotional value and social value. Thereby, IS supplier should more pay attention to other factors except function of IS, improve the social image of the enterprises, design user interfaces more friendly, and modify the processes more simplify, and finally to improve IS customer satisfaction. When enterprises make decision for buying IS, it should consider more factors besides the performance of IS, to improve IS satisfaction of employee. | en_US |