|dc.description.abstract||During the past two decades, the Taiwanese government has been attempting to improve its services by exploiting the rapid development of information technologies. It now hopes to provide e-government service through a “single window service” concept, which integrates services traditionally provided by different governmental agencies, such that the publics can receive one-stop shopping services. Starting January 2008, one can apply for driver license, vehicle license and other motor vehicle related affairs through nearby 24-hour convenience stores located throughout the country. This is break-through, in that government services is now not limited by distance or time.
Single window service is the first step of e-government. In the future, more resources of the private sector companies can be further integrated into the government’s service strategy. However, some government services involve sensitive information. Currently, the Ministry of Interior Affairs issues Citizen Digital Certificates, which are PKI-based (Public Key Infrastructure) digital certificates, to any citizen in Taiwan, under the e-government initiatives. The certificates provide an opportunity for secure on-line transactions. However, it is not as popular as expected now, probably because of inconveniences in application and lack of killer applications.
The study attempts to integrate the digital certificate into e-government services, and propose a solution such that 24-hour convenience store can securely provide various services, even with high security requirements, beyond that of the current motor vehicle related services. The feasibility of the proposed solution is examined from various perspectives, including market, legal, technical, and economical.
The solution provided by this study can be a reference by other private sector companies to assist in the e-government initiatives. It can achieve a win-win-win situation, whereby the government and private sector companies can collaborate to provide better service for the publics. This may increase the competitiveness of the government and provide innovative business opportunities for private sector companies.||en_US|