|dc.description.abstract||Convenient and expedite delivery of goods is the key to international trading. While most countries dedicate lots of time and efforts to improve the process of customs clearance to increase their national competitiveness; security, however, is equally important, such as cracking down smuggling and safeguard national security from illegal activities.
The breakthroughs in mobile technology and highly mobile device-connectivity have triggered enterprises to adopt innovative mobile solutions to satisfy the needs of instant information transfer and remote connectivity to improve work efficiency, customer satisfaction and enterprise competitiveness.
Recently, the government agency under study has been actively deploying M-Service (mobile services) to improve the efficiency of goods examination. However, results has been unsatisfactory. In this study, we propose an “Extensive Application and Service Solution (EASS)” based on the current M-Service platform, to support customs officers with high mobility demands. With the addition of mobile equipment and improved applications, it is believed that the usability of the M-service can be enhanced. A feasibility analysis covering the demand, cost efficiency, legal, technical and organizational issues was conducted.
The analysis shows that by applying “EASS” on the current M-Service platform, the utilization rate can be vastly increased and the operations performed by customs officers can be more effectively supported by the mobile services that integrate their requirements in to the applications. This can satisfy the daily job requirements of the officers that the system previously could not support. In terms of budget, the analysis shows an amazing result in cost saving by applying “EASS”. This is achieved by adopting a common standard operation procedure, integrated platform, more sophisticated and mature technology coupled with inherent incentives and managerial actions to reduce organization resistance.
If successfully implemented, the proposed “EASS” may become a reference site for the Taiwanese government in promoting mobile services. It may also facilitate paperless transition, increase the efficiency of goods examination, and reduce the custom processing time. Finally, the proposed “EASS” helps to achieve the goal of “convenient and yet secure” custom clearance and helps to improve Taiwan’s competitiveness in international trade.||en_US|