| dc.description.abstract | In the rapid development of the global economy in recent years, the key customers of forming tool machine industry vary from general industry to 3C industries and automobile spare parts industries. Customers need fast, low-cost, precision products and services, that makes tool machine industry therefore face with many difficulties, such as: corporate profitability in general is poor, unable to meet customer requirements of delivery, a substantial increase in the cost of the services.
In order to improve company’’s competitiveness and profitability, through collaborative orders and service system, the company takes action from sales order, product development, maintenance services to improve, and get into new markets to expand in early-involvement orders to speeding order taking and gaining more profits, standardize and modularize parts and components in order to increase the speed of research and development and to reduce the errors and penalties, training customers of self-maintenance and encourage restoration of old tool machine and take the initiative to safeguard the upcoming fault components.
Through a series of actions, the case company although experienced a significant departure of major colleagues, lack of know-how of subsequent staffs, the resistance of organization due to processes change, and finally managed to improve the faults of processes, establish effective processes, deepening the creation of modular components establishment project, to achieve raising the ratio of door-type models sales and shortening the confirmation time of specification, and shortening the delivery time, and raising turnover rate of service spare parts and shortening the confirmation time of failure cause and maintenance time, etc. After that, the case company establishes a group of component modularization, lean group, TOC group to promote the company continues to move towards the manufacture-service industry.
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