| dc.description.abstract | Enterprise Resource Planning (ERP) system is an effective tool to decision. The data accuracy and risks control is become important issues. This paper divided into two sections, to explore examines the mediating effects of IT governance-value delivery in the relationship among vendor’s service quality, consultant’s service quality, IT governance-value delivery, and ERP performance; and to highlight the key-points for auditing as identified by various experts. An integrated evaluation model is utilized for IT auditing and risk control which takes into account the intertwined relations between criteria and alternatives, such as business interruption risk, process interdependency risk, system security risk, disaster recovery planning, data processing control, etc.
In order to find optimal internal measures, this investigation presents an enhanced Multiple Criteria Decision Making (MCDM) approach. First, the Decision-Making Trial and Evaluation Laboratory method (DEMATEL) is applied to determine the strength of relationships and to construct a network structure based on the various criteria to ensure risk management. Second, the Analytic Network Process (ANP) is used to determine the relative weights of the criteria, as well as to generate the priorities of the decision alternatives. This study yields a comprehensive and systematic structure that employs quantitative assessments for priority internal measures selection for risk management and also aid enterprise in regard to practical application.
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