| dc.description.abstract | The consumer market in Taiwan has been expanding and changing rapidly in recent years. As a result, retailers in Taiwan are faced with escalating competition, and the strongest within each sector grows quickly at the expanse of the weaker ones. In light of this, one of the critical success factors of the retailers is to have a strong supply chain management capability, in order to lower costs and to adapt to the ever changing customer demands. Realizing the web - based IT solutions would trigger revolutions in the retailing industry, many retailers aggressively seek solutions in the area of Internet-based supply chain management.
“Company B”, the focal of this study, offers professional Internet-based IT services and customized SCM systems, based on each customer’s business process and IT structure. This approach differs from competitors’’ “one size fits all” SCM products. While Company B concentrates on providing sound SCM systems to help retailers to achieve quick responses, some serious internal operation issues emerged, calling for immediate attentions.
This study uses qualitative research approach to collect and analyze first-hand information to find out the industrial characteristics and major problems within Company B. In addition, a BPR (Business Process Reengineering) exercise was conducted in this study, which proposes a drastic change in the software engineering practice adopted by Company B. The proposed changes cover organization management, process management, project management, human resources management and knowledge management. A feasibility study on the proposal is also reported, covering the organization, human resource, economic and legal dimensions.
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