| dc.description.abstract | In recent years, there are a lot of studies of how human resources professionls transformed from the supporting function role to the business strategic partners to create the added value to business. In addition, economic crisis occurred in 2008, many companies downsizing and did the organizational changement to survive.
This research is designed to know the human resources department of case company started the changement on November 24, 2008. They reduced store payroll staffs to build up the centralized customer service representative (ie, Regional Human Resources Team) for provide the full function HR services, including payroll, recruitment, training and employee relations. Does the new organization fit retail? Is the new organization better than before?
This changement is represented HR expansion boundaries, in addition to save 9.7 million Labor cost and strengthened the structure and function of HR division. HR provides efficient service and managemnt reports to internal cumstoers, regional HR managers participates the strategy meetings, we could find the importence of HR in the company.
The amounts of total survey are 450, valid samples from the surveys are 292, and the effective rate was 64.9%, the research hypothsis using quantitative analysis.
The findings indicated that internal customers support the HR structure changement, the satisfaction with overall quality of service, includes ＂Service Efficiency＂, ＂Service Performance＂ and ＂Service attitude and Profession＂ are significantly better than before. By the way, we could find the success of the objective indicators of human capital, includes turnover rate, leave management, result of fill the vacancies, training result and employee complaints
We suggest the case company could review the HR staff ratio which is lower than competitors, more communicate with employee could be useful for policy formulation and meet their needs. Strengthen the training of regional HR team, store windows and internal customer, it could improve or enhance their skills & satisfied with the work & environment.
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